Staff at this hotel bend over backwards to help in any way they can. My umbrella was in my car and the desk attendant offered to go get me an umbrella. This is my third stay at this location and it's super. more

In the charming village of Chestnut Hill there is a small hotel that makes you feel right at home. No snobby airs here, no door man to tip, just friendly helpful people who seem to care about your well-being. But no room service either, although there is a breakfast spread in the public room off the lobby every morning, with... more

I truly enjoyed my stay at the Chestnut Hill Hotel. It was very clean and absolutely charming. It is close to shopping and restaurants. I completely enjoyed my time at the hotel. more

I stayed at this location during a recent business trip - September 2nd & 3rd. You never know what to expect at a non-franchised location. However, the reviews were positive and I was not disappointed. From the minute I pulled up and checked in, I was happy with the hotel and location. Small Hotel with charm and history dating back... more

We surprised our freshmen son by flying in to see him unannounced. This hotel is the closest to Chestnut Hill College, so we thought we would give it a try. Despite the other reviews on this website,we found it to be charming and accomodating. The night manager was very pleasant, our room was clean, ready and well equipped and we... more

When I arrived at the hotel (on time) my suite was not ready - but the thing is - it HAD to be ready because I needed to use the suite to prepare for my wedding. (I booked the room for my wedding day and night) The delay caused me to be late and my mother to be late for... more

This August was our second stay at this hotel and we our stay was for emergency purposes since my daughter was hospitalized in a nearby hospital and we had to travel from New York to Philadelphia and arrived there past midnight. Being the closest hotel, we tried to get a room upon arrival. I humbly asked for a discount since... more

All in the expectations, isn't it? I came in from London and, not wishing to continue my journey into Pennsylvania immediately, chose this non-chain small hotel in a part of Philadelphia of which I knew only a little. My room, third storey -- fourth floor America -- overlooked Germantown Avenue but was adequately quiet. It was large and furnished with... more

While the location is terrific and the shabbiness has already been reported, what most astounded us was the difficulty of just staying here, and the lack of anyone to appeal to for assistance. One checks in at the bar below the hotel, where no one knows anything except to give you the key. No one is responsible. If you have... more