We almost canceled our reservation after reading all the negative reviews, but this turned out to be a perfectly nice, clean hotel with excellent staff service. Our only gripes were the $40/day parking (but, based on our research, this isn't far out of line with other downtown parking options) and the elevators, which were sometimes jerky in stopping and starting... more

Just stayed at the Sheraton City Center with my wife and two daughters 9 & 5. We used our Starwood points(only 7000, a great value!!) and were very happy! The pool was great for the girls. They gave us breakfast coupons as well as appetizer coupons at check in. Breakfast was excellent. The location was perfect as we were attending... more

we stayed here for a conference about 10 minutes away, and were disappointed to return at the end of a long day to find our bathroom and hotel room uncleaned, although the bed was made. When we complained to the front desk, they seemed brusque but eventually sent someone to clean the room. Moreover, no complimentary breakfast, which was surprising... more

EZ access to everything. We took a tour and the bus dropped us off a block from the hotel. We enjoyed the hotel lounge and breakfast was superb! Torrential rain the first night caused a leak in our window, but the hotel quickly accommodated us. Concierge was excellent. We had a wonderful dinner at the Panoramic Restaurant at Penns Landing.... more

This hotel is in a great location if you are visiting GlaxoSmithKline (headquarters are attached) or one of the major museums. A little far from the convention center and the arts district. Overall the rooms are comparable to most Sheratons - ask for a room ending in an odd number and a high floor (20+) you will get a great... more

Located downtown four blocks from the Convention Center, and next door to the Glaxo building, this very large, somewhat rundown Sheraton offers an experience of a low end Sheraton. If you are staying here for the location - then it might not be a bad bet depending on your rate. If you are staying here for other reasons, I have... more

We stayed here recently after our being in New York and it was a warm hotel considering how big it was. The restaurant staff in the lobby was especially nice and friendly. They always greeted us with a smile and a cheery attitude every morning. The front office staff was equally friendly and accomodating. They had a very nice gym... more

I don't think I have ever experienced such bad customer service as when I stayed at Sheraton-City Center. Do not get me wrong, its a decent hotel (a bit overpriced though) and the rooms were okay. However, not only was housekeeping rude (barging into the room just because they assumed the room was vacant) but the front desk staff was... more

We booked a couple of rooms through Priceline @ $60 each. The check-in process went smoothly and they even fulfilled our request for one Queen handicapped accessible room on the 12th floor. The two other rooms were on the 2nd floor with two double beds each. When we requested for a higher floor, we were told the hotel was full.... more