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Sheraton Philadelphia Downtown Hotel

3.5 of 5
201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
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Ranked #35 of 84 hotels in Philadelphia
3.5 of 5 stars 652 Reviews
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652 reviews from our community

What travellers say about this hotel
  • Very nice(7)
  • Art museum(7)
  • Next morning(6)
  • Great location(6)
  • Room service(5)
  • Front desk staff(4)
  • Breakfast buffet(3)
  • Flat screen(3)
Traveller rating
    142
    187
    121
    104
    98
Only show reviews for Family (96) | Couples (142) | Business (181)
Date Rating
Alex K
California
Senior Reviewer
10 reviews
4 helpful votes
3 of 5 stars Reviewed 18 February 2012 NEW

Solid middle of the road hotel, this Sheraton is probably the cheapest major chain in Center City, priced at around $125 per night. Gym and pool are a helpful amenity. Rooms are very average and not well let, and the lobby is weak. But for the price, not a bad option. More

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JFrank702
New York City, New York
2 reviews
2 of 5 stars Reviewed 15 February 2012 NEW

I decided to stay here because of the spectacular views that I saw online from the higher floors. I paid for my room in full 3 weeks in advance so I could get the best rate. I called to request a stay on a higher floor and as soon as she took my name to put in my request I... More

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Judy F
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5 of 5 stars Reviewed 13 February 2012 NEW

Wonderful experience made possible by entire staff from the time the doorman assists in getting your luggage to the time you leave, every employee greets you and offers assistance. Darrel from meeting services gave me his cell # so if we needed any last minute changes in a meeting room, etc. he would be available for assistance. That is service... More

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zermas
New York
Contributor
16 reviews
27 helpful votes
2 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

I stayed here 2 years ago and it was the worst hotel experience I've had in Philadelphia. I come to Philly a few times a year and go wherever Priceline decides to put me. Last time my room was so filthy I requested a room that was slightly better. This time although the room isn't clean it is passable. A... More

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ITA_And_RE_a
Reggio Emilia, Italy
Top Contributor
218 reviews
38 helpful votes
3 of 5 stars Reviewed 10 February 2012

The beds are plush and comfy. The bathroom is regular. The carpet in our room was a bit dingy but overall it was a spacious room. I called down to the front desk a few times with questions and each time the person was friendly and helpful. The pool area on the other definitley needs to be updated. It looks... More

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Linda D
Fort Worth, Texas
1 review
2 helpful votes
5 of 5 stars Reviewed 9 February 2012
2
people found this review helpful

I have been to this Sheraton before in years past and It was a hotel, didn't really think anything good or bad about it. Well my husband and I recently had to make a trip back to Philly and booked at the 17th st Sheraton again because of our familiarity with its location. Ill tell you what though I was... More

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MELNYC22
New York City, New York
Reviewer
3 reviews
1 helpful vote
1 of 5 stars Reviewed 7 February 2012

Ugh I returned from the Sheraton Philadelphia Downtown Hotel exhausted. The night that I stayed, Teenagers were partying till all hours of the night. I called the front desk about 4 times. Finally security came up to tell the teens to quiet down...but as soon as he left they were back to there screaming and laughing. I didn't get any... More

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richardlockridge
Minneapolis, Minnesota
2 reviews
2 helpful votes
5 of 5 stars Reviewed 5 February 2012
2
people found this review helpful

this was almost the perfect hotel; great value, excellent location, nice restaurants, excellent rooms, etc. You can easily walk to center city as well as museums like the Art Museum and, like another reviewer I found the concierge staff unusually helpful; they would come out from behind their stands and ask if they could assist sometimes. and like another reviewer... More

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Philip Marcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review
7 February 2012

Thank you for taking the time to leave your feedback. We appreciate to know the Concierge team was helpful in all aspects. The staff do there best to deliver great guest service. We look forward to your next visit with us. Regards, More

Kathy M
Kansas City, Missouri
Reviewer
5 reviews
2 helpful votes
5 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

I never write reviews but I feel I must. The hotel is great. Very clean, staff is great. The best part of my stay was the concierge. They are great. The best was Mary Mastrobuoni. Hands down she is the best. Any question I asked she had an answer. As far as the directions to get any where in the... More

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Philip Marcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review
7 February 2012

Thank you for your feedback. We will be sure to thank Mary among her Peers on a job well done. We are making a great headway in regards to service. Our team here have great passion for what they do and it shows in regards to your stay. we look forward to having you back with us again in the... More

WillinNYC
New York City, New York
Reviewer
4 reviews
8 helpful votes
4 of 5 stars Reviewed 1 February 2012
2
people found this review helpful

I have stayed at this property more than 10 times over the past 10 years, which takes us back to before it was a Sheraton. I understand it has gone through changes in ownership over the past decade. The current management has done a lot to upgrade the property and improve service. The rooms are better maintained, some appear to... More

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Philip Marcano, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review
4 February 2012

Thank you for your feedback. We appreciate your loyalty to the hotel with all of your visits throughout the years. We will continue to make great new changes now in 2012 and 2013. We look forward to having you with many more years to come. Regards, More

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Sheraton Philadelphia Downtown Hotel Also Known As

  • Sheraton Philadelphia City Center Hotel
  • Sheraton Philadelphia
  • Sheraton City Center Hotel
  • Sheraton Hotel Philadelphia
  • Sheraton Philadelphia City Center
  • Philadelphia Sheraton
  • Sheraton Hotel Phila
Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103

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Sheraton Philadelphia Downtown Hotel
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