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Sheraton Philadelphia Downtown Hotel

3.5 of 5
201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103 (City Center West)
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Sheraton Philadelphia Downtown Hotel
Ranked #39 of 84 hotels in Philadelphia
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1,059 reviews from our community

Traveller rating
    248
    328
    223
    139
    121
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Families
169
 
Couples
208
 
Solo
71
 
Business
373
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
West Point, New York
1 review
4 of 5 stars Reviewed 18 May 2013 NEW

The Concierge Mary Mastrobuoni offered the most professional service I have ever received at a hotel. She was extremely friendly and helpful and was just the beginning of the warm hospitality I received from the hotel staff.

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Limerick, Ireland
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 17 May 2013 NEW

Having stayed in this hotel for a week, I got to know it pretty well. It's ok. It's actually pretty average. If you are in town for a convention, try and stay in the Lowes or the Marriott for ease of access. It's actually about a 10 minute walk from the convention centre. Its also a little tired, in another... More

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Binghamton, New York
1 review
5 of 5 stars Reviewed 16 May 2013 NEW

The room was fab the staff was excellent very clean nice cozy! Would highly recommend!we wre so pleased of the ease of finding the hotel parking was fantastic we get off elevator turn corner there it is our car! Will definitely come back in future! Food excellent!

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St. Louis
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 15 May 2013 NEW

Wow. Sheraton - you left me (almost) speechless this time. I am an avid SPG member, and have stayed at more SPG properties this year than in any previous year. So please hear these comments as something constructive, and do not get defensive. Quite frankly - this hotel stay was horrible. Since I tend to be a glass-half-full person, I... More

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kuwait
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 14 May 2013 NEW

Stayed there for couple of nights during a business and leisure trip. Rooms are clean as expected, luxurious with a nice view on the city. Location is the best part walking distance from almost every shopping and entertainment street. No much action in the hotel itself with few normal restaurants.

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Boston, Massachusetts
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 11 May 2013

Stayed just one night in a Club room. Nice size room with average amenities. Included free bottled water in the club room, which is a nice touch. Also access to the club lounge for evening snacks/hot and cold, and breakfast. Location was center of Philly near city hall. Very helpful staff and nice lobby bar. Restaurant selection was not that... More

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See 4 more reviews by aerojunkie for Philadelphia
Jersey City, New Jersey
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 8 May 2013

We stayed at the hotel as part of a quick getaway from NYC to see the Barnes collection. As usual, I wanted to stay at a SPG chain because of past good experience, so I am overall disappointed by the poor service at this hotel. Pluses: The hotel is very convenient for the Barnes Museum and well situated enough that... More

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Richmond, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 8 May 2013

The hotel is very nice and very convenient to all the attractions in downtown Philadelphia. If you stay at "Club" level free food is available both breakfast and 5:30-7:30pm. Rooms were clean and well appointed. If you are driving be aware that overnight parking in the hotel underground garage is $38 to $44. Directly across 16th Street there is an... More

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PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this review
10 May 2013

Thank you for your review. It is a pleasure to know that your Club Lounge experience was a great one. I like to let our guest know that we have a package that includes parking. It is called the Philly Overnight Package. Your parking is included for your entire stay with us. The rate is normally at a fair price.... More

Ventura, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 May 2013

The location is walk friendly to many downtown attractions and public transportation. The view from the room of the Art Museum, etc. is spectacular. The room itself is quite comfy and has all the amenities one would expect from a 3.5 star hotel. Parking is somewhat expensive but a lot cheaper across the street in a secure lot.

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PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this review
9 May 2013

Thank you for your review. We understand that the parking is a bit pricey. We are in the same price range as other hotels in the downtown area. We thank you for letting other guest know about the parking lots in the surrounding area to the hotel. Regards, More

atlanta, ga
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 7 May 2013

I don't know what the listed price is but I think I saw $79 for a room. If that's the case, it's not a bad deal. It's a little older but the room was reasonable, fairly clean, comfy bed--certainly nothing very problematic but could use some modernization. Location is fine. There's a big lobby area with a nice open bar/restaurant... More

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PhilipMarcano, Front Office Manager at Sheraton Philadelphia Downtown Hotel, responded to this review
9 May 2013

Thank you for your review. We are going to have our Lobby area renovated very soon. We are going to make the massive space more appealing to our guests. We currently have two sets of restrooms on the Lobby level. We apologize that the one you used was not serviced properly. On behalf of the Sheraton Philadelphia Downtown, thank you... More

 
 
 
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Hotel Summarization (Beta)

What travellers say

  • Room service(19)
  • Very nice(16)
  • Club lounge(12)
  • Center city(11)
  • Art museum(10)
  • Flat screen(8)
  • Great location(8)
  • Breakfast buffet(6)
  • Very good(6)
  • Front desk staff(6)

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Phone Number:
Region: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Family Hotels in Philadelphia
#38 Business Hotels in Philadelphia
Price Range: ££
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton Philadelphia
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Sheraton Philadelphia City Center
Philadelphia Sheraton
Sheraton Hotel Phila

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Sheraton Philadelphia Downtown Hotel
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