I stay in over 50 hotels a year... and they are usually disappointing on some level. Not this one. The hotel is well located, the rooms are updated and fresh, the bed is comfy... and the staff is excellent! Barbara and the crew seem to actually care about the guest experience. Check-in was quick and friendly. The refrigerator I requested... More

This is a nice hotel in a very good location. Staff seems to have many greater priorities than clients. I was almost run over in the hallway by someone with a cart. The bar staff was indifferent. The calamari was poor. The menu was restricted for a "restaurant week" and was very un-enticing. It seemed like an imposition to get... More

well, it's a westin...so you expect the nice decor, courteous staff, awesome bed & shower, clean and large rooms. the pleasant surprises on our weekend trip to philly were the extremely competetive pricing and superb service at the hotel. riding the elevator down from our room, we were still trying to decide which sights to see (and when). saw a... More

Recently returned from a one stay at the Westin - Philadelphia. I highly recommend this hotel to anyone staying in the city of Philadelphia. Upon check-in, I was upgraded from a standard room to a suite at no-charge as same was available. The valet and reception staff were both very professional and helpful. The hotel was very clean, and the... More

Recent trip to Philly was marred by our disappointing stay at the Westin. On the positive side, the staff, especially the concierge, was very friendly and helpful in helping our family navigate around town. Also, excellent location. Now for some negatives...completely empty minibar (and I mean completely empty), very very noisy on the 5th floor, wallpaper coming off the walls... More

We stayed on a Saturday night and were upgraded to a beautiful suite. The location is great The parking in the garage is very expensive. It was a third as much as the room itself. More

Overall, we were pleased with our stay here. The staff was friendly, the rooms were spacious, the bathrooms were big, good hair-dryer, nice enough towels, and it's nice that the hotel is attached to the Liberty mall. The hotel is located in a safe area and Rittenhouse is in walking distance. The fitness room was large enough and the sauna... More

Fantastic bed! Best night sleep I've had In a while. Staff and other guest were entertaining. Sofia and restaurant manager were great, stop by the bar for a great cocktail and fun company. More

Had a girl's weekend to see Jersey Boys and booked 3 rooms at the Westin. I thought the hotel was really nice, location was good and the hotel staff really nice. I would recommend staying here. The only issue we had was around 6am the fire alarm went off. It turned out to be a false alarm thank goodness but... More