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The Wilshire Grand Hotel Reviews, West Orange

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The Wilshire Grand Hotel

3.5 of 5
350 Pleasant Valley Way, West Orange, NJ 07052
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The Wilshire Grand Hotel
48 traveller photos
Ranked #1 of 4 hotels in West Orange
4.5 of 5 stars 188 Reviews
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188 reviews from our community

    Trip type
Traveller rating
    120
    36
    10
    10
    12
Date Rating
Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great Place For Business Traveler”
5 of 5 stars Reviewed 16 June 2013 NEW

I found the Wilshire Grand for its close proximity to a business meeting. I am happy I did because this was a fantastic stay. On checking in, the super-pleasant front desk clerk informed me that I had been upgraded complimentary to one of the Presidential Suites! It was a great suite! I have not been treated to one of these... More

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service1, General Manager at The Wilshire Grand Hotel, responded to this review
17 June 2013

Dear Steve S, Thank you very much for posting this wonderful review with our friends at TripAdvisor! Savvy business travelers like yourself don't always have the time to devote to posting reviews so I thank you greatly. My team and I take great pride in our awards and accolades we've received from TripAdvisor over the years. We've been rated #... More

Jerusalem, Israel
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Great surprise”
5 of 5 stars Reviewed 1 June 2013

This hotel really exceeded our expectations, We have stayed in the major brand hotels in the area and found everything about this hotel superior.. In fact, we have stayed in numerous hotels from north Jersey down to Atlantic City and this was by far the best experience, It started with the easy reservation process and got really good when we... More

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service1, General Manager at The Wilshire Grand Hotel, responded to this review
4 June 2013

Dear Renee d, Your review with TripAdvisor is overwhelming and very much appreciated! I am delighted we had the opportunity to meet and talk last week. I thank you so very much for this grand review. As you know we have been # 1 in West Orange with TripAdvisor since February 2008. It's an award we proudly display and have... More

Delray Beach, Florida
1 review
“Perfect for the nearby wedding”
4 of 5 stars Reviewed 20 May 2013

Great Jersey location...staff outstanding, especially Tanesha.....terrific breakfast.our family loved the home-made waffles, oatmeal, croissants and burrito...my daughter was able to bring her dog....

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service1, General Manager at The Wilshire Grand Hotel, responded to this review
22 May 2013

Dear Dee B, Thank you for posting your review with TripAdvisor! We strive to offer the best breakfast in the area. Most of our competitors are charging for breakfast now while we still do not. My goal is to keep building value by updating our menu and offering fresh baked goods as well as seasonal specialties. And yes, we are... More

Great Falls, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Best pet friendly place. Period!”
5 of 5 stars Reviewed 20 May 2013

Clean large rooms with very comfortable beds and pillows. HD flat screen TV's and lots of channels. Good size refrigerator, microwave and stemware a nice touch. The Dogs Love it too! Rates are reasonable for what you are getting. You can always find something you would like at the breakfast that is included. Have never had a bad meal or... More

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service1, General Manager at The Wilshire Grand Hotel, responded to this review
22 May 2013

Dear Sonsean60, Thank you so much for this great review and for taking the time to post it on TripAdvisor! We have had Lodgenet Envision HD programming and our 42 inch Panasonic TV's since last summer and we're thrilled with them. More than 55 Hi Def channels and another 25 SD. Primavera offers lunch and dinner as well as room... More

Pittsburgh, Pennsylvania
1 review
“Do not be fooled by the decor”
1 of 5 stars Reviewed 18 May 2013

Pulled back the covers on one of the beds in my room and noticed that the sheets were covered in someone else's hair. Sure, the Panasonic flat screen was nice and the bathroom was updated, but don't even bother if you can't even change the bed sheets between guests.

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service1, General Manager at The Wilshire Grand Hotel, responded to this review
20 May 2013

Dear Anon F, Thanks for posting your review. I can promise you however that we always change our sheets including the beds that don't even appear to have been slept in . We even change the sheets of our long term guests every day - this is something most of our extended stay competitors don't do. I would like an... More

Delray Beach, Florida
1 review
“Wonderful!!”
5 of 5 stars Reviewed 16 May 2013

Since we have family, we come to the North Jersey area every couple of months. We have stayed in every hotel in the West Orange area. The Wilshire Grand Hotel is by far the nicest, friendliest, and best value of any hotel in the area. The staff bent over backwards to make my 3 year old feel right at home.... More

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service1, General Manager at The Wilshire Grand Hotel, responded to this review
18 May 2013

Dear Michael P, Thank you very much for posting this great review. Please know that my team and I deeply appreciate the time you've taken out of your busy schedule to let us know how we're doing. As you know we rely heavily on TripAdvisor Reviews to gauge ourselves and our success. Speaking for all of us - we hope... More

Florence, NJ
1 review
“Great Hotel, Even Better Staff/Service”
5 of 5 stars Reviewed 16 May 2013

Hotel accidentally booked our original room to another wedding party so they basically gave us another room (a free suite) for the night. Plus complimentary champagne, snacks, and more. And even the following day they were apologetic and offered us various comps.

Was this review helpful? Yes
service1, General Manager at The Wilshire Grand Hotel, responded to this review
18 May 2013

Dear terriblyvexed, Thank you for posting this terrific review. I am so happy that we were able to change the dynamics of an overbooked situation into such a bonus evening for you. We do indeed strive for perfection however even the finest tuned machinery can misfire and though we do our very best we don't proclaim we are perfect. We... More

Brantford, Ontario, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Amazing Hotel”
5 of 5 stars Reviewed 8 May 2013

Had a group of 56 people stay at this hotel and cannot praise it enough. Staff, room, food, facilities all wonderful and and Bill Andreorio the Sales Director went out of his way to make all this happen. Excellent in every respect.

Was this review helpful? Yes
service1, General Manager at The Wilshire Grand Hotel, responded to this review
9 May 2013

Dear Steve T, Thanks so much for this great review. We really appreciate your comments and hope to see you all again very soon! I will be sure to let Bill know that his attention to detail is appreciated by both you & I. Thank you very much! Sincerely, Ed Reagoso - General Manager More

New Jersey
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“Great stay!”
5 of 5 stars Reviewed 2 May 2013

We recently stayed at the Wilshire Grand while attending a local wedding. The room was very comfortable and the service outstanding. The lobby had cookies....popcorn....and fresh lemonade in the afternoon and an outstanding breakfast the following morning. And.....the hotel provided transportation to and from the wedding! We thoroughly enjoyed our stay and would certainly make it our first choice if/when... More

Was this review helpful? Yes
service1, General Manager at The Wilshire Grand Hotel, responded to this review
3 May 2013

Dear Champion27, Thank you for posting your review on TripAdvisor. Based on the many reviews you've posted one might very well consider you a seasoned traveler, I certainly do. Your opinion is very much appreciated by my team and I and we're delighted that you chose to stay with us. Our reputation is well documented on TripAdvisor and we really... More

Syracuse, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
“This place is great!”
5 of 5 stars Reviewed 25 April 2013

We stayed at the Wilshire Grand to avoid high NYC hotel prices. This hotel was wonderful. The room was spacious and the beds were comfortable. They had a great breakfast in the morning, and even a free shuttle to the train station. It was clean and safe and the staff was friendly and helpful.

Was this review helpful? Yes
service1, General Manager at The Wilshire Grand Hotel, responded to this review
26 April 2013

Dear RobynSyracuse, Thank you very much for posting this terrific review. We too believe we're a great alternative to the city not simply from a pricing standpoint but for service offerings as well. We're in the heart of "Pleasant Valley" made familiar by Carole King & The Monkees in the sixties and we're just miles away from the Statue of... More

 
 
The Wilshire Grand Hotel
The Wilshire Grand Hotel
4.5 of 5 stars 188 reviews
Enter dates 1 night 2 nights
 
 
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Additional Information about The Wilshire Grand Hotel

Also Known As:
Wilshire Grand West Orange
Hotel Wilshire Grand
Address: 350 Pleasant Valley Way, West Orange, NJ 07052
Phone Number:
Region: United States > New Jersey > West Orange
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Family Hotels in West Orange
#1 Business Hotels in West Orange
#1 Onsen Hotels in West Orange
Price Range: ££
Hotel Class:3.5 star (3.5*)
Reservation Options:
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The Wilshire Grand Hotel
350 Pleasant Valley Way
West Orange, NJ 07052
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