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All 4 West Orange hotels »

The Wilshire Grand Hotel

3.5 of 5
350 Pleasant Valley Way, West Orange, NJ 07052
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The Wilshire Grand Hotel
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Ranked #1 of 4 hotels in West Orange
4.5 of 5 stars 113 Reviews
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113 reviews from our community

    Trip type
Traveller rating
    70
    19
    7
    7
    10
Date Rating
WaterlooCanucks
Waterloo
Senior Reviewer
6 reviews
2 helpful votes
“comfortable beds”
4 of 5 stars Reviewed 12 January 2012
1
person found this review helpful

The hotel staff was helpful, room was lovely, beds comfortable, location was convenient. More

Was this review helpful? Yes
service1, General Manager at The Wilshire Grand Hotel, responded to this review
13 January 2012

Dear WaterlooCanucks, Thank you for your kind comments. Our bedding "specially" chosen, is a Spring Air "Ultra-VIP" Pillow Top Bed designed specifically for upscale hotels. My staff & I appreciate you taking the time to memorialize your stay experience and the positive ranking you gave us. I would like to know how we can get to a "5" in your... More

Katelle627
Boston
Senior Reviewer
10 reviews
10 helpful votes
“Quiet, Clean”
3 of 5 stars Reviewed 4 January 2012

My husband and I stayed here one night in late December. The hotel was quiet and clean - nothing really to write home about but nothing really to complain about either. Staff was pleasant when we needed to check in early and to call a cab when we left. Breakfast and snacks were convenient. I did think the $200+ price... More

Was this review helpful? Yes
service1, General Manager at The Wilshire Grand Hotel, responded to this review
5 January 2012

Dear Katelle627, Thank you kindly for posting your review on TripAdvisor. We take great pride in our cleanliness and believe it to be a major factor of our success. Thank you for memorializing this! Guests can always count on a convenient full buffet breakfast featuring hot & cold items as well as our own fresh baked pastries too. We've specifically... More

mpgstam
Stamford, CT
Contributor
16 reviews
4 helpful votes
“Big Price....Big Disappointment”
2 of 5 stars Reviewed 29 December 2011
1
person found this review helpful

My wife and I spent one evening in early December, booking one of the suites. We were very disappointed. The room was dark, smelled of chlorine, towels we small and hard, lots of wasted space. The "tub" in the bedroom was quite odd. The bed was very uncomfortable.. mattress was very soft and not supportive. The shower stall was an... More

Was this review helpful? Yes
service1, General Manager at The Wilshire Grand Hotel, responded to this review
30 December 2011

Dear MPGstam, Thank you for posting your comments on TripAdvisor. I am so sorry that we appear to have fallen short of meeting your expectations. Based on your comments, you have clearly experienced a stay unlike other guests. I wish that I had the opportunity to meet with you prior to your departure. I never want to see any guest... More

Eli E
Lakewood, New Jersey
Reviewer
3 reviews
1 helpful vote
“What a pleasurable experience!”
5 of 5 stars Reviewed 26 December 2011
1
person found this review helpful

Just came back from hosting a family reunion at the WIlshire and I must say that this was one of the best experiences I have had with a hotel in a long time. Working with the hotel staff was a pleasure. I highly recommend this property for large group bookings. The rooms are spacious and clean. The beds are comfortable... More

Was this review helpful? Yes
service1, General Manager at The Wilshire Grand Hotel, responded to this review
27 December 2011

Dear Eli E, Thanks so much for your kind comments. At The Wilshire Grand Hotel we take great pride in staying ranked "# 1 in market" by our TripAdvisor clientele! It's something my staff & I take very seriously and we will continue to. We've managed to remain # 1 since February 2008 and we're up against some well known... More

wanderlust1111
Montclair, NJ
Senior Reviewer
8 reviews
33 helpful votes
“What a pleasant surprise!”
5 of 5 stars Reviewed 7 December 2011

I live nearby and needed a place for my sister and her husband and 1-yr old baby to stay. As I dropped them off, we walked into the lobby and after a quick, pleasant check-in, we were greeted with an array of delicious treats: from freshly popped popcorn to homemade oatmeal raisin cookies, chicken and dumpling soup to a variety... More

Was this review helpful? Yes
service1, General Manager at The Wilshire Grand Hotel, responded to this review
13 December 2011

Dear Wanderlust1111, Thank you for your wonderful comments regarding your family's recent stay with us. Recognizing the fact that you are a Senior Reviewer with TripAdvisor makes the posting even sweeter! We have been ranked # 1 in West Orange since February of 2008. We have only been open six years so we're the newest in the market yet we... More

walkabout2011
Honolulu, Hawaii
Senior Contributor
27 reviews
15 helpful votes
“A Grand Experience!”
5 of 5 stars Reviewed 22 November 2011

We stayed here while on our walk across the country, with the Great American Walkabout. It was an incredible place, and the customer service was the best we'd seen on the whole trip. The staff is incredibly friendly and courteous, they really made us feel like celebrities. The hotel is much larger than it looks from the outside, the rooms... More

Was this review helpful? Yes
service1, General Manager at The Wilshire Grand Hotel, responded to this review
13 December 2011

Dear Walkabout2011, We are delighted that we were able to take part in your Great American Walkabout with you and I thank you for posting your kind comments & memorable observations! The fact that you are a Senior Contributor with TripAdvisor with twenty six reviews under your belt tells me you know great hotel service. We continue to strive for... More

5kulpstravelling
Blue Ball, Pennsylvania
Senior Contributor
22 reviews
6 helpful votes
“A Hollywood Hotel in NJ!”
5 of 5 stars Reviewed 15 November 2011

Our family went along on a business trip with my husband and had the pleasure of staying at the Wilshire Grand. We were given a free upgrade to a two room jacuzzi suite! It was absolutely beautiful! Everything about this property, from the people at the reception desk, to the free full breakfast, the ammentities, the appointments, the snack room... More

Was this review helpful? Yes
service1, General Manager at The Wilshire Grand Hotel, responded to this review
13 December 2011

Dear 5kulpstravelling, Thank you so much for your kind comments posted on TripAdvisor. As a SeniorReviewer I recognize that your comments come with much travel experience. Your opinion is truly respected and I thank you for taking your personal time to post your experience. I will continue listening to guests to measure our performance and the response we continue to... More

Ice M
Toronto, Canada
Reviewer
4 reviews
3 helpful votes
“Great hotel!”
5 of 5 stars Reviewed 16 October 2011

I had the pleasure of staying here October 2011..........what a great experience. The room was clean, beds were comfy, nice decor throughout the hotel. The complimentary breakfast was as expected, nothing speical.....waffle maker was a nice touch though! Free wifi...lots of parking.Overall a very clean hotel with a lot of character....if you have the opportunity book with no hesistation! I... More

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service1, General Manager at The Wilshire Grand Hotel, responded to this review
25 October 2011

Dear Ice M, Thanks so much for posting your great comments on TripAdvisor. Though most of my hotel manager friends consider internet reviews a nuisance, I must tell you that I am crazy about them! We continue to have consistently high rankings with all the e-commerce sites and for a very good reason. We are small business, locally owned &... More

Katy L
Chicago, Illinois
1 review
“Had a great time at the Wilshire”
5 of 5 stars Reviewed 12 October 2011

I recently stayed at the Wilshire Grand for a business meeting and the service was great. the front desk was friendly and very helpful. The breakfast was delicious and Primavera had the best chilean sea bass I ever had! I am looking forward to my next visit More

Was this review helpful? Yes
service1, General Manager at The Wilshire Grand Hotel, responded to this review
25 October 2011

Dear Katy L, Thank you for posting your comments on TripAdvisor. Guests like you that comment on their stay are an important gauge on how we're doing and we take it very seriously. As a member of the ownership as well as the general manager, I like to respond to all guest inquiries and comments. In cases like yours, My... More

casey c
Denville, New Jersey
1 review
“Our Wedding At The Wilshire Grand Hotel”
5 of 5 stars Reviewed 11 October 2011

Nelsy at the Wilshire bent over backwards to accommodate us. From the moment I contacted them I felt at ease. We had around 10 rooms blocked off for us along with our bridal suite, which was beautiful! Everyone who stayed was pleased as well. We had a timing issue where hair and makeup needed to be started before actual checkin... More

Was this review helpful? Yes
service1, General Manager at The Wilshire Grand Hotel, responded to this review
25 October 2011

Dear Casey C, Congratulations on being a new bride! Thank you so much for sharing your terrific comments on TripAdvisor. We believe the special touches that we provide set us apart from our "cookie cutter - branded" competitors. We have been rated # 1 in West Orange since February 2008 by TripAdvisor guests. I am so delighted that we will... More

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The Wilshire Grand Hotel Also Known As

  • Wilshire Grand West Orange
  • Hotel Wilshire Grand
Address: 350 Pleasant Valley Way, West Orange, NJ 07052

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The Wilshire Grand Hotel
350 Pleasant Valley Way
West Orange, NJ 07052
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