First of all, we have stayed at the Embassy Suites in Boca Raton 3 times and have had excellent service with not 1 complaint. Last time there, we requested an early check-in. (we like to drive during the night) Got to the hotel around 7 ish a.m. and the room was ready. Front desk receptionist stated they always assign Hilton... more

Wonderful staff, friendly, pleasant. Beautiful courtyard, lobby area, breakfast area nice, rooms clean and very roomy. Very nice place for the whole family. more

I'm not a picky person, but I've had better experinces at a Holiday Inn!! We checked in on a Friday, we go up to our suite and it feels like 90 degrees inside the room, actually the entire hotel was hot!! Called maintance they came up and fixed the air conditioner. Next, while trying to take a shower, there's no... more

Wow! What a major disappointment!! Nasty Ordor in Lobby!! Maybe coming from water in fountains. I may call DEHEC. Failed to call me twice for wake up calls Roaches in Room No service for two days, had to call front desk for towel service Couldn't get onsite resturant to answer phone to order room service, called front desk and they... more

Embassy suites, Jacksonville. Well, two words in my dictionary define it. Calm & Friendly. From the time you check in to the time you check out, the staff is very helpful. The chef at the kitchen counter does remember what you enjoy the most in your breakfast after the chat you had with him, and is happy to get it... more

We have stayed here before - was a little concerned when we saw reviews but decided to book it based on a good internet price. Staff very friendly. Breakfast was great - plenty of food, staff constantly cleaning after guests left. Hotel could use some updating in the rooms but beds and pillows were comfortable. Bathrooms are small but fine.... more

We stayed at the Embassy Suites for a weekend to attend the Players Championship and were very satisfied. My husband had set this trip up for us, and I have to admit that I was a little nervous after reading some of the negative reviews on this site. Our room was in the executive tower on the 4th floor, and... more

Okay, so I read the reviews here and didn't want to believe them so I called the hotel and talked to one of the managers (Bill). He said they were aware of the bad reviews and didn't really understand where they came from. i took him at his word and our family gave it a shot this weekend. Well Bill,... more

This place is in need of a major overhaul. The roof was being replaced when we were there. However, I think it's going to take a lot more than that to help the property keep good company with its peers in the chain. This is definitely the most tired looking Embassy Suites that I've stayed at in a long time.... more