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Embassy Suites Hotel Jacksonville - Baymeadows

3.5 of 5
9300 Baymeadows Rd, Jacksonville, FL 32256
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Embassy Suites Hotel Jacksonville - Baymeadows
Ranked #90 of 132 hotels in Jacksonville
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263 reviews from our community

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    56
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Date Rating
Houston, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 17 May 2013 NEW

this place is depressing. went there for two weeks. my room was not cleaned three times, i had to call to get it cleaned. no apologies given when i called. some guys working in breakfast area wear their pants down daily! i dont want to see that when i go have breafkast! some proffesionalism please! no one smiles at you... More

Was this review helpful? Yes 1
JAXGM, General Manager at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review
21 May 2013

I wanted to thank you for taking the time to write about your past experience. I also want to apologize for the issues that you had. I have arrived to the property as GM about 7 days ago and I am working with the team to improve the service and cleanliness standards of the hotel. I do hope that you... More

Roper, United States
1 review
5 of 5 stars Reviewed 15 May 2013

Everyone was nice, it was my first time staying at this hotel I was there with my in laws for mothers day. I had a great time the rooms were very nice the hotel was close to a lot of eating places and the shopping was great.

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Review collected in partnership with Embassy Suites Hotels

Arkadelphia, United States
1 review
2 of 5 stars Reviewed 14 May 2013

This hotel is in DIRE need of updating. The furnishings are very dated, the carpet was worn, and the room smelled musty. Luckily I had an outside door I could open to air out the room. When I arrived to my room there was a room service tray sitting on the floor outside my door. It was still there when... More

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Review collected in partnership with Embassy Suites Hotels

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46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 11 May 2013

This is a large hotel conveniently located off I95 for both business and family. Overall, a tired property in need of refresh, investment and improved maintenance. Pluses: Breakfast made to order; complimentary Happy Hour, 5:30 – 7:30; and Wi-Fi at the hotel that works well. Minuses: Dingy, no outdoor pool, very few balconies you can use, no luggage carts in... More

Was this review helpful? Yes 1
See 4 more reviews by AisleSeat01 for Jacksonville
JAXGM, Director of Sales at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review
14 May 2013

We appreciate your loyalty to our brand and glad you chose to stay with us in Jacksonville. I'm sorry to hear that our hotel did not meet your needs and we're always looking into ways we can enhance the guest experience. We will review all of your comments and will work with our team to make the necessary improvements. I... More

North Florida
2 reviews
2 of 5 stars Reviewed 11 May 2013

This hotel was dirty and in poor condition. My initial room was dusty and the furniture was sticky. when I called downstairs, the staff insisted on bringing me a new key for another room. They never came! This is the worst Embassy suites I've ever seen.

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Review collected in partnership with Embassy Suites Hotels

Greensboro, North Carolina
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 9 May 2013

We stayed at this hotel on our way to Walt Disney World and what a mistake!! Please do yourself a favor and wait for this hotel to be upgraded.....if it is going to be! The room was only FAIR on the clean side. I felt like I had to wear my shoes at all times. This brand is known for... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 7 May 2013 via mobile

I'll preface this review with the fact I didn't actually sleep in this hotel, I checked in and checked out within an hour. Upon check in, the man at the front desk was very rude. We "upgraded" our room to a quieter section of the hotel because there was a wedding reception going on. It was so loud and crowded... More

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JAXGM, Director of Sales at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review
9 May 2013

I'm so sorry to hear about the unfortunate experience you had. Please know the comfort and safety of our guests is very important to us. I can assure you we're taking all of your comments very seriously and value your business with us. Thank you very much for taking the time to share your thoughts. I am truly sorry that... More

safety harbor, United States
1 review
3 of 5 stars Reviewed 6 May 2013

I only stayed one night. we had our dog. they were very accomadating for us. the omaha steak house was a yummy din, waiter very nice. quiet room and hall way. i found a long black hair in bathroom! was very put off by that...everthing else was fine.

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Review collected in partnership with Embassy Suites Hotels

Gainesville, Florida
1 review
1 of 5 stars Reviewed 5 May 2013

STAY AWAY...REALLY BAD!! I have never stayed in such a poor quality hotel. This property is old---but that should not be an excuse....I've stayed at hotels as an adult that I stayed at as a child..they have been loved and maintained--This property has NOT. Smelly, old, dumpy, HORRIBLE!! The conference that we were in town for recommended this hotel--they are... More

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JAXGM, Director of Sales at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review
7 May 2013

Cleanliness and comfort are both very important to us and I apologize that you left dissatisfied. I can assure you that your comments will help us to improve our services and ensure we're meeting our highest standards. I would like an opportunity to connect with you. Please contact me at 904-731-3555 at your earliest convenience so I can speak with... More

Rockledge, Florida
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 May 2013

I am sad to submit this review only because I really could see the potential this hotel possesses to be an amazing little "off the highway" getaway. The rooms are a great size, the amenities are great, the morning breakfast is over the top with options and the pool area is fun, fun, fun for the little ones. BUT....this is... More

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See 3 more reviews by mommacook4 for Jacksonville
JAXGM, Director of Sales at Embassy Suites Hotel Jacksonville - Baymeadows, responded to this review
7 May 2013

We are so disheartened to hear about your experience with us. Cleanliness is an important part of our daily operations and we have strict protocols when it comes to servicing guest rooms. Thank you for bringing this to our attention so we can follow-up with our housekeeping team. We value your business and your loyalty as a Hilton Honors member... More

 
 
 
 
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Additional Information about Embassy Suites Hotel Jacksonville - Baymeadows

Address: 9300 Baymeadows Rd, Jacksonville, FL 32256
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free Parking Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #90 of 132 hotels in Jacksonville
Price Range: £
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Also Known As:
Embassy Suites Hotel Jacksonville
Embassy Suites Jacksonville
Jacksonville Embassy Suites

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Embassy Suites Hotel Jacksonville - Baymeadows
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