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Royal Sonesta Harbor Court Baltimore

4.0 of 5
550 Light St, Baltimore, MD 21202-6099
Hotel amenities
Royal Sonesta Harbor Court Baltimore
Ranked #9 of 69 hotels in Baltimore
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213 reviews from our community

Traveller rating
    131
    46
    21
    6
    9
See reviews for
Families
59
 
Couples
86
 
Solo
3
 
Business
25
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Hoboken, New Jersey
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 May 2013

I've been all over the world in all types of hotels but no one has ever given me the experience that the crew at Royal Sonesta Harbor Court has. They were attentive and helpful and unbelievably friendly. I won't stay anywhere else if work brings me to Baltimore again. Love. This. Place.

Was this review helpful? Yes 1
David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review
13 May 2013

Dear Gambino830, Given you are a world traveler, your comments and incredible 5-star review is an honor to receive. Sonesta is quickly approaching our one-year anniversary in the Baltimore market and 5-star reviews like yours is what makes us proud to be part of the hospitality industry. We have some great plans for the hotel moving forward, too, so get... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 11 May 2013 via mobile

I've stayed here three times now, all 3 times were amazing stays. Pool and jacuzzi are relaxing and very nice. Hotel is close to Harbor Place and many other attractions. Less than $10 for a cab ride to Fells, Cantons or Power Plant. Fed Hill is close by. Customer service was excellent. Room service did a very good job. Staff... More

Was this review helpful? Yes 1
David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review
13 May 2013

Dear Slc021, Thanks so much for your 5-star review! We are quickly approaching our one-year anniversary in Baltimore and please know that Sonesta is committed to this area for the long-term. It will take great 5-star reviews like this from loyal customers like you to ensure our success. We take great pride in our high level of customer service and... More

Chatham, New Jersey
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 7 May 2013

great service, nice clean rooms and pleasant atmosphere highlight this hotel on the harbor. the staff were helpful, friendly and knew how to make you feel welcome. i wouldnt recommend eating there, they arent really geared up for full service, but the small bar was a treat. its all about the bartender, and mine was great, offering helpful tourist advice,... More

Was this review helpful? Yes 1
David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review
8 May 2013

Dear mench44, Thank you for your recent review. Our Inner Harbor hotel is known for outstanding customer service, so we appreciate your recognizing that aspect among our staff. There's also nothing better than a knowledgable bartender and we are fortunate to have more than one. We thank you once again for your nice review and hope to see you again... More

Springfield, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 May 2013

I rarely take the time to right a review after staying somewhere unless I had a really bad experience. I had to share what a great experience my husband and I had. We purchased a groupon for a two night stay at the Sonesta for our Babymoon. From the momemt we arrived we were treated so kindly. From the doormen,... More

Was this review helpful? Yes 1
David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review
6 May 2013

Dear AngieM975, We really appreciate your taking time out to submit your 5-star review for our Inner Harbor hotel. Sonesta arrived in the Baltimore market almost one year ago, so we are happy you took advantage of our Groupon offer. One of Sonesta's main objectives as a company is to provide exemplary customer service, so again, we are happy you... More

South Jersey
Top Contributor
134 reviews 134 reviews
7 hotel reviews
Reviews in 38 cities Reviews in 38 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 5 May 2013

We spent a Friday night recently at the Sonesta Harbor Court Hotel in Baltimore. The hotel's location on the west side of the Inner Harbor is a major benefit as it is a less crowded and congested area only a few minutes walk to all of the top attractions. The hotel in general is beautiful, very clean and well appointed.... More

Was this review helpful? Yes 1
See 5 more reviews by ricardomnt for Baltimore
David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review
6 May 2013

Dear ricardomnt, Thanks so much for taking timne to submit your 5-star review! Our location is definitely an asset as many of our guests prefer the more relaxed west side of the Inner Harbor with the ease of walking to area attractions, Federal Hill and Charles Street restaurants, plus, we are just a couple blocks from Oriole Park at Camden... More

Hagerstown, Maryland
1 review
1 of 5 stars Reviewed 1 May 2013

I stayed at the Royal Sonesta for one night on Sat 4/20/13. I had gotten confirmation emails from them that check in was at 3pm. When we arrived at 4:20pm, I was told that our room was not ready and check in was 4pm (as if it was only 20 minutes after check in). I offered to show the person... More

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David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review
2 May 2013

Dear Gina H, Your experience is certainly not acceptable and is unfortunate. Our hotel is indeed known for exceptional customer service as witnessed by the dozens of favorable reviews here; however, this does not make your experience any better. We hope you will offer us a second opportunity to provide the great guest experience this hotel has built its reputation... More

raleigh, nc
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 30 April 2013

Got a Groupon to the Royal Sonesta, which worked out great since we were headed up there for a couple of Orioles games. Even without a Groupon, I would go back to this hotel. What I liked about this hotel: GREAT customer service. Everyone who I encountered was extremely friendly and helpful. I must say that the valet and doormen... More

Was this review helpful? Yes 1
David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review
1 May 2013

Hello ncdeb73, Thanks so much for your thorough 5-star review! That's great you took advantage of the Groupon offer and enjoyed your first visit to our Inner Harbor hotel. Sonesta will celebrate its first year in Baltimore on June 1, so we appreciate your positiive comments and will share them with the team. All of our associates take great pride... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 29 April 2013 via mobile

This was by far the best stay I have ever experienced at any hotel. The customer service was beyond phenomenal. The staff really went above and beyond to please us. Not only were they very helpful with deciding where to dine; they also chartered a shuttle for us to go. In addition, the lotion that they provide is great! I... More

Was this review helpful? Yes 1
David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review
30 April 2013

Dear CD0411, "Best hotel ever" is quite a lot to live up to, but in this business, if you do not strive to be the best, then you should be doing something else, right? We are humbled by your 5-star review and appreciate the accolade and your taking time to submit it. Our goal is to make every guest experience... More

Lititz, Pennsylvania
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 29 April 2013

Very conveniently located with lovely amenities(although the fitness center seemed to be closed at 5:00 when we went to see it). The beds were so comfortable, with very nice linens.TV is large but in a somewhat awkward position in the main bedroom. Bathroom- very palatial with granite all over. Did like the shampoo/shower gel in the dispensers on the wall.... More

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See 3 more reviews by Wendy H for Baltimore
David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review
30 April 2013

Dear Wendy H, Thanks so much for your 5-star review. Our Fitness Center is open 24 hours a day, so it never closes. Only the pool area has certain hours during the day and early evening before closing. The Fitness Center is accessed with your guest keycard 24 hours a day, so please be sure to check it out the... More

Los Angeles
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 28 April 2013

I was in town for a 2 day meeting. Company booked this hotel which I had not been to before. From arrival to departure, every hotel employee I encountered was exceptionally polite and professional. I did not utilize all the amenities but my room was clean and VERY quiet! The two things that would have garnered them an excellent rating... More

Was this review helpful? Yes
See 3 more reviews by thetinman1 for Baltimore
David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review
29 April 2013

Dear thetinman1, Thanks for your review. We are pleased you had such a nice stay with us. As for the plugs and refrigerator, these items are being considered as part of our plan for a complete renovation later this year. Sonesta has been in Baltimore less than one year, so we have a committment to the city and to our... More

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Hotel Summarization (Beta)

What travellers say

  • Room service(7)
  • Very nice(6)
  • Coffee shop(4)

Additional Information about Royal Sonesta Harbor Court Baltimore

Address: 550 Light St, Baltimore, MD 21202-6099
Region: United States > Maryland > Baltimore
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotels in Baltimore
#13 Family Hotels in Baltimore
#21 Business Hotels in Baltimore
Price Range: ££
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Royal Sonesta Harbor Court Baltimore is ideally situated on the picturesque waterfront of the Inner Harbor. The hotel is a short walk from the downtown business district and the city's best attractions, including the National Aquarium, Oriole Park at Camden Yards, American Visionary Arts Museum, The Maryland Science Center and historic Federal Hill. ... more   less 
Reservation Options:
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Also Known As:
Intercontinental Harbor Court Baltimore Hotel
Intercontinental Harbor Court Baltimore Hotel Baltimore
Intercontinental Baltimore

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Royal Sonesta Harbor Court Baltimore
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