Dear Slc021, Thanks so much for your 5-star review! We are quickly approaching our one-year anniversary in Baltimore and please know that Sonesta is committed to this area for the long-term. It will take great 5-star reviews like this from loyal customers like you to ensure our success. We take great pride in our high level of customer service and... More

Dear mench44, Thank you for your recent review. Our Inner Harbor hotel is known for outstanding customer service, so we appreciate your recognizing that aspect among our staff. There's also nothing better than a knowledgable bartender and we are fortunate to have more than one. We thank you once again for your nice review and hope to see you again... More

Dear AngieM975, We really appreciate your taking time out to submit your 5-star review for our Inner Harbor hotel. Sonesta arrived in the Baltimore market almost one year ago, so we are happy you took advantage of our Groupon offer. One of Sonesta's main objectives as a company is to provide exemplary customer service, so again, we are happy you... More

Dear ricardomnt, Thanks so much for taking timne to submit your 5-star review! Our location is definitely an asset as many of our guests prefer the more relaxed west side of the Inner Harbor with the ease of walking to area attractions, Federal Hill and Charles Street restaurants, plus, we are just a couple blocks from Oriole Park at Camden... More

Dear Gina H, Your experience is certainly not acceptable and is unfortunate. Our hotel is indeed known for exceptional customer service as witnessed by the dozens of favorable reviews here; however, this does not make your experience any better. We hope you will offer us a second opportunity to provide the great guest experience this hotel has built its reputation... More

Hello ncdeb73, Thanks so much for your thorough 5-star review! That's great you took advantage of the Groupon offer and enjoyed your first visit to our Inner Harbor hotel. Sonesta will celebrate its first year in Baltimore on June 1, so we appreciate your positiive comments and will share them with the team. All of our associates take great pride... More

Dear CD0411, "Best hotel ever" is quite a lot to live up to, but in this business, if you do not strive to be the best, then you should be doing something else, right? We are humbled by your 5-star review and appreciate the accolade and your taking time to submit it. Our goal is to make every guest experience... More

Dear Wendy H, Thanks so much for your 5-star review. Our Fitness Center is open 24 hours a day, so it never closes. Only the pool area has certain hours during the day and early evening before closing. The Fitness Center is accessed with your guest keycard 24 hours a day, so please be sure to check it out the... More

Dear thetinman1, Thanks for your review. We are pleased you had such a nice stay with us. As for the plugs and refrigerator, these items are being considered as part of our plan for a complete renovation later this year. Sonesta has been in Baltimore less than one year, so we have a committment to the city and to our... More