We needed to cancel on fairly short notice (less than 24 hours) and were unable to do so given the "24 hour policy." Despite the situation being explained to the person who answered the telephone nothing could be done. He was rude and patronizing. The need for a general policy is understandable, but in the interest of accommodating a customer... More

My room was really in need of repairs. Some of the lights didn't work, and the carpet was badly worn. The mattress had a bit of a sag & was not that comfortble at all. This place was clean & all that, but it needs re-furbishing badly. Iwas very reasonably priced, so you ar getting what you pay for. More

Got in, and the check in was smooth (had a reservation). Felt like it was built as a southwest style (central courtyard with a pool). I stayed on the first floor, so I can't speak to other reviews about the stair quality. I also noted that others complained about having to have pets in a smoking room...well, pets are hard... More

Let me being with the positive: The manager (?) who checked us in was very friendly and courteous, even watched our bags for us while we carried others up. The pool area was very nicely decorated with white fencing and flowers and shrubs, with comfortable lounge seats around it. Although I did not use the pool, it appeared clean. Negatives:... More

We only stayed 1 night. The facilities are outdated and VERY dirty. More

Only average hotel in the area and I assumed it was of Quality Inn chain standards but it was old had a few strange odours and the washroom tub shower was old, had a calcium build up and rust all over the drain. The furnishings were newer and the bed and coverings were fine. Someone should teach the housekeeping staff... More

love this charming hotel. always clean with luxurious bedding. pool may be small but pristine and love the floral arrangements tableside. Staff so friendly and warm. just a wonderful overall experience! More

We were on a 10 day motorcycle trip from Oklahoma to Canada. This meant we stayed in a different hotel nearly every day. We rode into Rome and this was the first and only hotel we saw. We trust the Quality Inn brand and decided to get a room for the night. The desk manager was quite polite and we... More

DO NOT STAY HERE. I paid for a room and didnt go in to even look at it, MISTAKE. Went to visit family and eat then returned to the room and it was filthy. Looked at bed discovered hair on the pillows, stains on the sheets. It was horrible. NASTY!!! More