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Quality Inn

2.0 of 5
200 S. James St., at Erie Blvd., Rome, NY 13440
Hotel amenities
Ranked #4 of 5 hotels in Rome
2.5 of 5 stars 46 Reviews
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46 reviews from our community

    Trip type
Traveller rating
    2
    3
    8
    8
    25
Date Rating
kemack23
Oneonta, New York
1 review
1 of 5 stars Reviewed 16 February 2012 NEW

The hotel manager was so rude. Right from check in he was a big problem. His attitude was bad and he was not friendly or welcoming. My stay was two nights and the second night he accused me of having a dog! He patrolled by our rooms watching us our entire stay. The hotel is dirty and it stinks. Do... More

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e g
Rochester, New York
1 review
1 of 5 stars Reviewed 8 December 2011

We needed to cancel on fairly short notice (less than 24 hours) and were unable to do so given the "24 hour policy." Despite the situation being explained to the person who answered the telephone nothing could be done. He was rude and patronizing. The need for a general policy is understandable, but in the interest of accommodating a customer... More

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Dennyd44
Boston
Senior Reviewer
7 reviews
1 helpful vote
2 of 5 stars Reviewed 30 September 2011

My room was really in need of repairs. Some of the lights didn't work, and the carpet was badly worn. The mattress had a bit of a sag & was not that comfortble at all. This place was clean & all that, but it needs re-furbishing badly. Iwas very reasonably priced, so you ar getting what you pay for. More

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qualityinnrome, Webmaster at Quality Inn, responded to this review
14 October 2011

Dear Guest, Thank you for choosing Quality Inn for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following action was taken: • Maintenance was informed of the non-working lights in the room assigned to you and instructed to see to their repair or replacement.... More

defjab
Contributor
12 reviews
3 helpful votes
4 of 5 stars Reviewed 11 September 2011
1
person found this review helpful

Got in, and the check in was smooth (had a reservation). Felt like it was built as a southwest style (central courtyard with a pool). I stayed on the first floor, so I can't speak to other reviews about the stair quality. I also noted that others complained about having to have pets in a smoking room...well, pets are hard... More

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qualityinnrome, Webmaster at Quality Inn, responded to this review
17 September 2011

Dear Guest, Thank you for choosing Quality Inn for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following action was taken: • Maintenance was informed of the problem you experienced with the television in the room assigned to you and instructed to see that... More

arleenmo
Reviewer
4 reviews
2 helpful votes
2 of 5 stars Reviewed 20 August 2011
2
people found this review helpful

Let me being with the positive: The manager (?) who checked us in was very friendly and courteous, even watched our bags for us while we carried others up. The pool area was very nicely decorated with white fencing and flowers and shrubs, with comfortable lounge seats around it. Although I did not use the pool, it appeared clean. Negatives:... More

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qualityinnrome, Webmaster at Quality Inn, responded to this review
17 September 2011

Dear Guest, Thank you for choosing Quality Inn for your recent stay in our area. It is our policy to put pets in smoking rooms, but I am so sorry that it made extra work and pain for you. I am glad that you found our manager to be courteous and friendly. I would have expected exactly that from him,... More

carolinacouple_10
South Carolina
Senior Reviewer
9 reviews
3 helpful votes
1 of 5 stars Reviewed 19 August 2011

We only stayed 1 night. The facilities are outdated and VERY dirty. More

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qualityinnrome, Webmaster at Quality Inn, responded to this review
17 September 2011

Dear Guest, Thank you for choosing Quality Inn for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following action was taken: • Housekeeping received additional training in the level of cleanliness required of them as our employees. I hope that the next time you... More

EKG777
Calgary, Canada
Senior Contributor
38 reviews
11 helpful votes
3 of 5 stars Reviewed 12 August 2011

Only average hotel in the area and I assumed it was of Quality Inn chain standards but it was old had a few strange odours and the washroom tub shower was old, had a calcium build up and rust all over the drain. The furnishings were newer and the bed and coverings were fine. Someone should teach the housekeeping staff... More

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qualityinnrome, Webmaster at Quality Inn, responded to this review
17 September 2011

Dear Guest, Thank you for choosing Quality Inn for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following action was taken: • Housekeeping received additional training in the level of cleanliness required of them as our employees. I also alluded to the issues you... More

happypat91
Brooklyn, New York
1 review
5 of 5 stars Reviewed 2 August 2011

love this charming hotel. always clean with luxurious bedding. pool may be small but pristine and love the floral arrangements tableside. Staff so friendly and warm. just a wonderful overall experience! More

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oknhere
Oklahoma
Senior Contributor
38 reviews
22 helpful votes
3 of 5 stars Reviewed 28 July 2011
1
person found this review helpful

We were on a 10 day motorcycle trip from Oklahoma to Canada. This meant we stayed in a different hotel nearly every day. We rode into Rome and this was the first and only hotel we saw. We trust the Quality Inn brand and decided to get a room for the night. The desk manager was quite polite and we... More

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qualityinnrome, Webmaster at Quality Inn, responded to this review
17 September 2011

Dear Guest, Thank you for choosing Quality Inn for your recent stay in our area. I am glad that your stay was a pleasant one. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken: • Management was informed of the nice things you said about them and... More

Darlinone72
Watervliet, New York
1 review
1 helpful vote
1 of 5 stars Reviewed 13 February 2011
1
person found this review helpful

DO NOT STAY HERE. I paid for a room and didnt go in to even look at it, MISTAKE. Went to visit family and eat then returned to the room and it was filthy. Looked at bed discovered hair on the pillows, stains on the sheets. It was horrible. NASTY!!! More

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qualityinnrome, Webmaster at Quality Inn, responded to this review
22 July 2011

Dear Guest, Thank you for choosing Quality Inn for your recent stay in our area. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following action was taken: • Housekeeping staff received additional training in the level of cleanliness required of them as our employees. I hope that the next time... More

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