We have lived in Alaska 10 years as of May. This summer we are not travelling to the outside & decided to keep our dollars in Alaska. I read the reviews and decided that should have better luck if I bumped up to the family suite. The lady who took our reservation was very pleasant & we were excited for... more

really good time , room nice, springs hot,used 2 for 1 Alaska tour saver coupon book. just needed a few more comfy spots to sit out side of rooms, Ice museum/Martini Bar is cool. Nice trails to hike .I think I got healed from natural springs... more

The Chena Hot Springs Resort could really be a first class resort with some real TLC . The room was ok, simple and to the point, we upgraded to the better room, so I can't imagine what the regular rooms are like. The heated lake area was very nice, the water from the spring was hot as advertised. The locker... more

The place is beautiful and I went there to see the Aurora lights and the Hot Spring.Never read any of the reviews but the rooms are very clean and it looks like they had just been remodel. The restaurant was understaff the food was ok but the server made up the difference because eventhou he was solo with like 11... more

I can't believe all the bad reviews about this resort. I have traveled through alaska and around the world and I feel that this was a great experience. If you wanting a 4 star in a metro area then this resort is not for you, but if you wan't a unique experience in the middle of nowhere then this is... more

We just came back from Chena Hot Springs, and what a great time we had! There were so many fun things to do there. I would definitely recommend the dog sled ride. It wasn't quite long enough (about 10 minutes long), but we enjoyed every second of it. The ice hotel was absolutely amazing. And I'm saying that even after... more

When I called to book my room, the person on the other end was not very helpful and seemed like they weren't very interested in helping me. I was hoping it was just a fluke thing, but things went down hill from there. After checking in, we tried to find a parking spot, after driving around for a few minutes... more

We had a lot of fun at the Chena Hot Springs Resort and it was much nicer than I expected from the reviews I read. The current owners took it over in 1998 from the State of Alaska which took it over from many previous owners who could never make a go of it financially. It is 30 miles away... more

Reservationist mixed up the arrival date for my room. Didn't have another room to accommodate at the same rate, however did have a "Deluxe" room to offer at double the price of the original room. Didn't offer the same rate, or any other perk for the mixup, even though it was admitted to be their fault. I was determined to... more