I had booked a one night stay at this hotel and, upon my arrival at 7:30am, the front desk clerk was kind enough to allow me to check-in without having to wait for their 3:00pm standard check-in time or having to pay for an extra day/night. The room was clean, well-equipped (full kitchenette), and comfortable, including a better-than-average choice of... more

Hubby and I spent 3 nights here in early September. The bed was awesome, slept well. The staff helped us each time we asked. We really wanted to see the Northern Lights and one of the staff checked a website for us each day and told us the probability. We saw them our last night in Fairbanks after he told... more

Staff is terrible. They gave us the wrong rooms and told us they did not have any of the rooms we booked. Then after I complained, they gave us one of the rooms correct. We found dirty underwear in the closet and cigarette butts in a non smoking room. They said they did have any roll aways even though we... more

My wife and I had two days to spend in Fairbanks recently as we were visiting Fairbanks. We stay in probably 10 or 15 hotels a year as we are both retired and travel a lot. This was our first experience with this chain and it will not be our last! The service was great, the rooms were VERY nice... more

I had a terrible experiance with the staff. I needed assistence & called the desk 5 x without answer. I walked up to the front & the lady was on the computer not answering the phone. She then told me to find the housekeeping services myself....I just came out of surgery I am not going to track down their staff... more