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Holiday Inn Express Brooklyn Downtown

2.5 of 5
279 Butler Street, Brooklyn, NY 11217
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Holiday Inn Express Brooklyn Downtown
Ranked #26 of 47 hotels in Brooklyn
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155 reviews from our community

    Trip type
Traveller rating
    29
    45
    35
    22
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Date Rating
hr1487
Top Contributor
63 reviews 63 reviews
12 hotel reviews
Reviews in 32 cities Reviews in 32 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 30 April 2013

James, James, James! It was quite refreshing to deal with this professional from the beginning to the end. I can't recall the last time I checked in and out with the same person! He was a wealth of information and was extremely personable to both my business associate and I! We won a free pizza and he called down to... More

Was this review helpful? Yes 1
James K, Front Office Manager at Holiday Inn Express Brooklyn Downtown, responded to this review
7 May 2013

Dear HR1487, Thank you, thank you, thank you! As the front office manager, I try to set the standard for the level of service we provide by leading by example. I could not be happier that we made your trip a memorable one. We all look forward to seeing you again in the near future. Please give me a heads... More

San Diego, California, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 21 April 2013

Stayed 5 nights in Brooklyn for a wedding over the weekend. The location isn't too bad I suppose. New York is just really Grimey. At first, I admit, I was a bit timid to leave the hotel (to walk to get food, subway, etc..) because its on a road without any other "businesses", but within a half-mile walk, you can... More

Was this review helpful? Yes
James K, Front Office Manager at Holiday Inn Express Brooklyn Downtown, responded to this review
7 May 2013

Dear Jeff S, Thank you so much for taking the time to post a review of our property on Tripadvisor. We always share our reviews with all of our staff members and they wanted me to let you know that they are very proud of the service they provided you during your stay. We are pleased that you enjoyed the... More

Fayetteville, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 20 April 2013

Great location even though considered Industrial. Quiet, safe and, easy access to subways, food market and liquor store. Unique and beautiful neighborhoods. Walking to various locations is simple and fun. Terrific photo ops. The staff is exceptional, accommodating and personable. Hotel is clean and breakfast is free and fabulous!!! I will make this my hotel when I am in new... More

Was this review helpful? Yes
James K, Front Office Manager at Holiday Inn Express Brooklyn Downtown, responded to this review
7 May 2013

Dear Widowmarsh, Thank you so much, for your review, and thank you for staying with us! Our team enjoys knowing that their hard work is appreciated, and that you enjoyed our great location. We hope that you will be back to visit us in the very near future. At your service, James Kearney Front Office Manager More

1 review
5 of 5 stars Reviewed 1 April 2013 via mobile

The staff is the best we had in any of the hotels we stayed in smudging our trio to the east coast. The location is excellent and close to both some cute small shops and the subway. In addition the hotel was very affordable. Two thumbs up!

Was this review helpful? Yes 1
James K, Front Office Manager at Holiday Inn Express Brooklyn Downtown, responded to this review
7 April 2013

Dear Julius, Your review is appreciated! It's great to hear praise for the staff as each and every one goes the extra "degree" to make our guest's stay memorable. Hearing about you level of satisfaction from our staff and your enjoyment of the room reaffirms to us what we know: Great customer service and clean comfortable rooms = Happy Guests!... More

michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 18 March 2013

My husband, our daughter and I stayed here for two nights two weeks ago. Like other reviewers, we can only speak in glowing terms about the staff. The rooms, however, are extremely small--smaller than any hotel room we have ever been in. But room size isn't the worst point. The walls truly are so thin we could hear each breath... More

Was this review helpful? Yes 2
James K, Front Office Manager at Holiday Inn Express Brooklyn Downtown, responded to this review
7 April 2013

Dear Suzanne98, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I want to assure you our hotel is very proud of its level of service, cleanliness and quality of its product. I would love the opportunity to regain your faith in us and would welcome the... More

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Henderson, Nevada
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2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 February 2013

I travel 9 to 10 months out the year and I have stayed at many brands including other Holiday Inn Express Hotels. First let’s go over the positives. All of the hotel staff I came in contact during my stay were very personable and helpful. The check in was smooth and painless and the rooms feel new and are very... More

Was this review helpful? Yes 2
James K, Front Office Manager at Holiday Inn Express Brooklyn Downtown, responded to this review
4 February 2013

Dear Todd S, Thank you for taking the time to let us have your feedback via Trip Advisor following your recent stay at the Holiday Inn Express Brooklyn Downtown. I was disappointed to read that the noise level outside of your room was an inconvenience. I am, however, very pleased that you found our staff to be a highlight of... More

Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 31 January 2013

I travel most of the year and have never been compelled to write a review before. I stay at many different brands and its all the same. The check ins and the greetings and the rooms are all almost identical. The staff at this property went way above and beyond my expectations. From the moment I got out of my... More

Was this review helpful? Yes
See 2 more reviews by Khallid W for Brooklyn
James K, Front Office Manager at Holiday Inn Express Brooklyn Downtown, responded to this review
4 February 2013

Dear Khallid, Thank you so much for your recent stay and review of our property. Nothing makes me happier than to read a review like the one you posted. Our hotel is very proud of its level of service, cleanliness and quality of its product. You also mentioned me by name and I would like to thank you for that... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 26 January 2013

Whilst you're never going to be in the lap of luxury at a Holiday Inn Express, we had a good stay in this hotel. It's a short walk from the main streets of Park Slope and Carroll Gardens, and close to a number of different subway lines for easy access to Manhattan. The room I shared with a friend was... More

Was this review helpful? Yes
James K, Front Office Manager at Holiday Inn Express Brooklyn Downtown, responded to this review
28 January 2013

Dear Jenfur2010, Thank you for taking the time to post a review of our property. I am very pleased that you found our staff to be friendly and helpful. We pride ourselves on the service we provide to our guests. I am also happy that we were able to resolve the issue with the bathroom in a timely matter. We... More

Spokane, Washington
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 20 December 2012

This hotel offers a decent stay for the price (in Brooklyn), has parking (although you pay for it), and the staff are very nice. The room I had (king) was small, but was nicely decorated, had a good sized LCD and updated bathroom; there is enough room for two people, but that is it. There is no closet (you get... More

Was this review helpful? Yes
James K, Front Office Manager at Holiday Inn Express Brooklyn Downtown, responded to this review
7 January 2013

Dear Travel94531, Thank you for your recent stay, and providing feedback. We’re sorry you received accommodations that were less than satisfactory, but pleased the staff was a highlight. We hope you give us a chance in the future to show you how great our hotel is. More

Williamsburg, Virginia
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 8 December 2012

I had booked 2 rooms for a 2 weeknight stay. I specifically asked for a room on the higher floors after reading the reviews. We got 2 rooms on the C level (basement). This was booked online with the Chat Live customer service. Very disappointed! Parking was only just off street, but Ok. The breakfast area was very small, and... More

Was this review helpful? Yes 1
James K, Front Office Manager at Holiday Inn Express Brooklyn Downtown, responded to this review
9 January 2013

Dear Chilovers, Thank you for your recent stay, and providing feedback. We’re sorry you received accommodations that were less than satisfactory, but pleased the staff was a highlight. We hope you give us a chance in the future to show you how great our hotel is. At your service, James Kearney Front Office Manager More

 
 
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Additional Information about Holiday Inn Express Brooklyn Downtown

Also Known As:
Holiday Inn Express Brooklyn Downtown Hotel
Holiday Inn Express Brooklyn Downtown Hotel Brooklyn
Holiday Inn Express Brooklyn
Comfort Inn Brooklyn
Brooklyn Comfort Inn
Holiday Inn Express Brooklyn Downtown New York
Address: 279 Butler Street, Brooklyn, NY 11217
Phone Number:
Region: United States > New York > Brooklyn
Amenities:
Business Centre Free Breakfast Free High-Speed Internet Pets Allowed Wheelchair access
Hotel Style:
Ranked #26 of 47 hotels in Brooklyn
Price Range: ££
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Holiday Inn Express Brooklyn Downtown, home of the Brooklyn Cyclones, a 104-room property located between historic Park Slope Brooklyn and Cobble Hill. The hotel is a recently opened IHG property. Our pet friendly, Holiday Inn Express Brooklyn Downtown is conveniently located close to Atlantic/Barclay's subway station which also services the Long Island Railroad. The hotel is close to the Barclay's Center (Home of the Brooklyn Net's), Fulton Street Mall, Long Island University, Botanical Gardens, the Brooklyn Bridge, Brooklyn Academy of Music and Prospect Park. Enjoy all that Brooklyn has to offer with convenient access into Manhattan and Stay Smart at the Holiday Inn Express Brooklyn Downtown. Limited self-parking available (at an affordable fee). Free wireless and hard-wired Internet. Conveniently located within walking distance of a plethora of restaurants, lounges and shopping, government and corporate offices. ... more   less 
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Holiday Inn Express Brooklyn Downtown
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