My wife and I stayed 5 days/4 nights. The rooms was large, clean, and had all the amenities you'd expect for a kitchenette-style room with fireplace. The balcony was not large, but had room for 2 chairs and a small table -- plenty of space for the 2 of us. The staff was friendly and helpful. Drawbacks: The layout was... more

We all had a wonderful week at this resort. The friendly, positive and caring attitude that the manager exhibited was repeated by every staff member we met. These people truly want their guests to be completely satisfied and go out of their way to show it. more

We just returned from a weeks stay at the Holiday Inn Vacation Club. We had an outstanding time, spending a large amount of time hiking in the mountains. The room was very clean, the carpets were worn, but not offensive. I spoke to someone about it when checking out, and she stated that the carpets are cleaned before each new... more

We got a 2 bed/2 bath condo for a week. It was so nicely decorated, had all the amenities in the condo as well as in the resort. The staff was friendly and helpful. Jacuzzi in the master bedroom. The location was within walking distance of stores, resturants and attractions. more

Recently stayed in a 1 bedroom for 5 nights, we are not timeshare owners, rather we "rented" from the Holiday inn Club Vacation website. The staff is extremely friendly and helpful. and VERY quick to respond to any issue that arises. The rooms are clean and well maintained, beds comfy.. Has a small indoor pool and hot tub and a... more

My 9-year old son, my parents and I stayed in a 2BR suite for 3 nights, through RCI exchange. This was formerly Crown Park Resort. In April 2008, Holiday Inn Club Vacations acquired it. Location of Hotel / Resort It is in a great location, about 1.5 miles outside of Smoky Mountain National Park. And it is just off the... more

I recently stayed at the Holiday Inn Gatlinberg and it was the worst hotel I have ever stayed in....The hotel was musty and the customer service was horrible! I was trying to sleep when we got a call from the front desk saying they put us in the wrong room and they would have to move us to a different... more

This place is not the best place to stay. My stay was not a good experience at this hotel. The carpet was nasty, some of the desk staff are not too helpful. They don't provide you with good service. I ran out of towels, and their answer was that I needed to wash the ones in the room. We ran... more

We acquired our rooms through a timeshare exchange with RCI and were a bit frustrated that we didn't get our own familiar resorts the week after July 4th. I have to say, it was a wonderful surprise with a great location just off the main strip in Gatlinburg where there are lots (and I mean lots) of shops, restaurants, activities,... more