After talking to several people about whether to stay in a cabin or a hotel, everyone recommended a hotel if we wanted to be able to do things downtown. I wanted something downtown Gatlinburg, something on the river, something with a refridgerator and microwave, and a king bed...this had it all for a great rate! The room was clean and... more

After booking my room with the Comfort Inn on the River, I checked reviews here and was a little nervous, to say the least. My concerns, however, were completely unjustified. This hotel has a great location on the main Parkway through Galtinburg, less than a mile walk to everything you could want to see. The hotel was clean and the... more

Room was clean, did not sleep due to traffic noise more

Three women on a road trip! We stayed 2 nights. The room was clean which is important to us. View of the river does overlook cabins. This property is across the street from a liquor store and we were there on a week-end so traffic in and out of that parking lot was constant and Very Loud (with capital letters)!... more

The rooms are small, dirty, smelly. Oh yes they overlook a babbling river, but you look directly into the cabin windows of those across the river (from your bath, shower, toilet area). The front of all rooms overhang a busy highway (of which they do not picture this) and all night long you hear the bumping of trucks, roaring of... more

I called for a reservation for another hotel and they were booked so I was talked into this hotel by the woman who answered the reservation line. She said that everyone asked for this hotel specifically and the rooms are great and it is right in the heart of Gatlinburg. SHE COMPLETELY LIED!!! This hotel was old, dirty, and way... more

I deliberately picked this hotel because of the "stream side view" and the outdoor pool. The view was from about 60 feet up. The trafic from the road was so loud that you could barely hear the stream. Apon arrival we had to wait for 25 minutes for someone to show up at the front desk. When she finally got... more

I took my (3) children to Gatlinburg,TN during the Fall Foliage. It was breathtaking. Our stay was comfortable, the room was clean, and the view from our private balcony was gorgeous (if you are a nature lover). The staff was courteous and willing to help at all times. The only reason I am not giving this room a rating of... more

Comfort Inn/Gatlinburg check in desk staff were clueless on properly processing my online confirmed hotel room booking!!! The desk clerk (who wasn't busy tending to other hotel matters) wasted two hours on this "problem" until she finally contacted management--who solved the whole problem over the phone in three minutes!! The desk clerk's demeanor was less than professional--and that's putting it... more