the pics from other sites is false advertisement.. it isnt anything like the pics. there is no roomservice. not even for towels or rags.... there was a 2inch gap under the front door that let all the cold air into our room. the floor close to the bathroom was soaking wet from the dew of the back door. bathroom was... More

Terrible breakfast. Alot of very loud traffic outside. Tiny bathroom you can barely squeeze into. bad service. Yuck. Cheap coffee on breakfast. Took breakfast stuff up 5 mins. early. There are too many other good hotels in Gburg to stay here. More

We spent one night there. It is located at the very end (toward Pigeon Forge) of the strip of hotels in Gatlinburg. Good parking, beautiful location on the river. We walked into the heart of town with no problem. Regarding the accomodations, just know that it's pretty old. No complaints, but don't expect anything updated (tv, updated bath, etc.). It... More

Room was clean, but the noise all night from the road outside the door was unbearable and we could not sleep (and we are not light sleepers). Convenient store across the street did not help much either with noise all night long. Should have known something was wrong when we pulled up and there were no cars in parking lot.... More

Stayed two nights to do some late fall hiking in the Smoky's. A room with a view and a fireplace sounded nice since it was a crisp autumn weekend. The fireplace worked and was a nice feature. Rooms have a balcony overlooking a stream and a view of the hillside behind which is nice. Our room also had a fridge... More

Although this room had a great river view, the hotel sits too close to the main road. You can here the road noise all night long! More

The front desk clerk was a jerk. I complained about my first room refrigerator not working. I asked to be moved to another room since I had food. He told me it works but he would me move me. I continued to get a lecture about how people steal the refrigerators(revelance???) and once again he told me it worked. Well............ More

Stopped here overnight while in Gatlinburg. Front desk staff was non-committal. Manager was outside on his cell phone and had to come back in to check us in. Went to our room, and we found the door was hanging open. We were unable to get the door to latch closed, so my husband went to report it to the manager.... More

my room had stuff on the bed, a dirty bathroom, broken light, broken chairs. poor wifi, the back wall of the shower came off while i was showering, there is mold on the cealing.. this room was not only dirty it was dangerous. and the managment thinks after the poor service i got a $20 refund would make me happy...... More