We just returned from a 1-night stay at The Family Inns of America in Gatlinburg, Tennessee. We went there for our Valentine's weekend & booked a "Presidential Suite" . We were told that it was their top of the line suite with a king bed, sleeper sofa, fireplace, balcony overlooking the "river" & jaccuzzi tub. The suite was 1 large... more

Our experience with this hotel was really good. This was the only place we could find a room at 12 AM this weekend. The desk clerk was SUPER nice !! He even gave us keys to 3 of the rooms and let us pick the room we wanted. We got the room that had 2 King beds and a Jacuzzi... more

NEVER STAY AT THIS HOTEL Recently we stayed at this hotel during a cheerleading competition for my daughter. There were many, many, hotels in the area however none had a room during the time we needed. So blindly we were forced to find whatever we could. Whatever, would be the appropriate word. First of all this very over priced hotel... more

We booked a a family suite. The room had not been cleaned there was dust along windows floors especially in bathroom. We found bugs in tubs and a filthy floors the carpet had not been cleaned and nails were coming out around edges.. To top it off when I pulled back the bedding the king size bed had urine in... more

Our family just got back from four nights at this hotel. The room wasn't horrible, but could have been cleaner. The staff was friendly and helpful. Maid service(cleaning) could be improved. The T.V. remote needed reprogramed three times for no apparent reason and the toilet ran our last night there. The indoor spa worked great and the location to the... more

What we did like about the hotel was the location. We loved going into the national park and doing all of the trails. It was right next to the park, so that was great. Also, close to Ober Gatlinburg which was fun. The parts we didn't like: the carpet was dirty and torn. Bathroom was very dirty. The whole place... more

We were put into a room across the street and behind another inn. The room was old and look as if it was a place to take someone that you didn't want anyone to see you. DON"T BOOK ANY rooms from the Family inns WEST. more

this place has the greatest view in the world. my family and i have a very wonderfull time at this location. suite was very nice thanks more

They advertise indoor pool ... all they have is a hot tub an a OUTDOOR pool. The suite we rented had 2 king size beds with a sofa bed. The sofa was broken down an when it was pulled out for a bed the mattress was absolutely GROSS. It was torn where springs were showing an was not attached to... more