My husband and I spent a week here in April. We had a wonderful time. The room was clean and comfortable. The staff was prompt with concerns (our smoke detector went off for battery replacement). Also, the staff here isn't pushy about timeshare sales like some places. The location was great. Just a short walk to the main downtown attractions,... More

We had numerous problems just in getting our reservation confirmed, the front desk staff is extremely poorly trained and so it took four different calls before we found someone who could make the reservation and hit a day where their computers were up and running. Once we had the reservation confirmed I called twice to ask for a view of... More

Staying here could be hit or miss. Each Condo is owned individually so some may be nicer then others. We had revesered two separate rooms both by different owners. I can say both were nice and clean. One was more updated then the other but both were very nice. Location was good as well with the parkway being a short... More

It's not 5 star but comfortable. We stayed in a hotel room on the samll side, will not sleep 4 people. it was enough for us. greta area to visit and had a lot of fun. Location is great for all area attractions More

This was a hideous experience. We exchanged a lovely Cancun "resort" condo for this dump. It was brown, dark, dank & the window looked over the parking lot. Drapes had to remain closed so passersby wouldn't be looking at our sofa. This was the most depressing vacation I have ever had & we left 2 days early just to get... More

For hiking or sightseeing in the Great Smoky Mountains you can't beat the Gatlinburg Town Square in Gatlinburg, TN. You can walk to downtown Gatlinburg (full of restaurants and tourist attractions) and also be about 10 miles from Pigeon Forge which is a shopping and entertainment mecca. The units are comfortable but not elegant, and the resort amenities good. The... More

After reading the mixed reviews of GTS, I really didn't know what to expect. However, after talking with several other guests during our week-long timeshare exchange here, I believe I've figured it out. There are 3 buildings in the complex: Phase, I, Phase II-A and Phase II-B. If you are lucky enough to get a unit in eiher phase 2... More

We booked the Gatlinburg Town Square through our Hilton Grand Vacations Club exchange program. I was really nervous after reading some of the reviews. So lets just start with the bed bug thing. We didn't find any! Also, the studio wasn't as small and crammed as I thought. Not huge but it is a studio. It is clean, and not... More

The resort is about a quarter of a mile from downtown Gatlinburg. It has a really nice heated indoor pool. My room was a studio unit and it was small but it provided sleeping spaces for 4 people (2 adults and 2 kids). The room was ok. Everything in the room was kind of outdated (CRT TV is still being... More