Stayed there for the weekend with friends. We had booked two rooms with two queen beds.The staff at the front desk were great they made us feel very welcome. The room were very clean and smelled fresh. The room had a fridge, microwave and coffee maker. We had a good time in the hot tube, lazy river and the pool.... More

Upon arrival, Van greeted us and was very friendly. He was very helpful in any questions we had and answered them with a smile. We had alot of questions due to this being our first trip to Gaitlinburg, Tenn. We were greeted in the morning by Heather who was also very friendly and helpful. They both made us feel very... More

I mistakenly chose this hotel for my family and I. We were one of few people in the hotel. The place smelled, the rooms were dirty- too dirty for the few amount of people staying. Woke up to BUGS in the bed. Packed up, had to argue back our money for remaining nights. After debating they FAILED their end of... More

The people were wonderful who worked the front desk! The rooms were very clean! The only complaints that I have at all were the water pressure was veryyyy low and the internet didn't want to work half the time. Overall though the people were just amazing! They made our trip even better just by friendly chatting here and there. Great... More

Brought the family to Gatlinburg for a weekend while also have a college visit in Knoxville. The staff at the front desk were great from the moment we walked in -- especially Heather -- gave me great tips and advice on the trolley system and things to do, and the area in general. We also had a long lengthy discussion... More

We really enjoyed the full sized pool and the hot tub was very relaxing and very clean, very close to all the attractions, and a bit away from the hectic traffic. Heather was so nice, always a smile and a kind word, she was very helpful with any questions. The rooms were very nice and clean, their housekeeping staff is... More

Roadtrip. We had a ball. The hotel was great. Enjoyed the indoor pool. Loved the easy walk to town and the bars. Kailee was at the front desk both days we stayed. She was awesome and helped us find the best deals and attractions to go to. Daniel was another great help. He was there all night at the desk... More

Stay at this Hotel and loved it! First hotel was right in front of trolley stop, $.50 each way. Town was near about 2 blocks from Hotel and 4 blocks to main trolley stop. There 1 would pick another trolley depending on where you were going. The whole downtown area is only 1 1/8 miles long so if you have... More

The staff was very friendly and helpful. In fact I left some valuable things in the room. When I realized it I called. They checked the room immediately and it was at the desk when I returned. The room was nice and clean with a comfortable bed. It was in a convenient location to downtown.