This is our 5th time staying at this beautiful resort, we have never had any complaints or problems. My children are 4 & 8, and wouldn't stay at any other place. We have the best time here. We visit Dollywood's both theme parks everyday and spend all night at the indoor waterpark. We have lots of room and fun. I... more

We found the resort to be very nice and the accommodations were great. The rooms small, but well equipped with balconies. Little confusing when trying to book. We wanted four bedrooms/4 baths. Basically this is usually two units and we wanted them connected. I called several times and was told they were connected. When I got there I found that... more

The rooms are clean and spacious. Very well equiped kitchen and living area. Resort has indoor water slide park, children's playground, swimming pools and dog run all on the property. They also have some organized activities and the trolly to town stops on the property. The downside is that right now if you are staying at the top buildings it... more

Our stay at this resort was amazing. Everything was perfect. there were no bugs. It was clean and welll appointed. The staff was extemely friendly. the only criticism that I had was the misrepresentation of a welcome breakfast which turned out to be a ridiculous attempt to upsell our current timeshare ownership. We were very pleased the resort is a... more

I have to admit I was nervous about going to this resort after reading some of these reviews!! Just like another person has written on here, SOME PEOPLE LOVE TO COMPLAIN!! And typically most people will write a review if they want to complain and if they had a great time, they do not. Just like the news, all the... more

My family and I went to Gatlinburg to celebrate my parents' 50th Wedding Anniversary. We had reserved a condo with 3 bedrooms and a common area so we could all be together for the week. When we got there we were told that there was not a condo available. I showed them the reservation conformation and they stated that the... more

I have read all of the bad reviews on this website and can honestly say that I think some people just like to complain. My family and I have traveled with Westgate for the past 3 years and have taken four vacations in Westgate Resorts. We have never had the problems that some of these people have had. We went... more

Each villa has everything you could need. The resort had an indoor water park and 2 outdoor pools. They were expanding while we were there. It will soon have much more and a restaurant. The resort was situated nicely btween downtown Gatlingurg and Pigeon Forge. Smoky Mountain National park was very close also. This area is booming and we had... more

Wanting to get away after our daughter got out of school, we made reservations at Westgate for May 30th, checking out June 1st. I saw some questionable reviews on Trip Advisor and was a little bit nervous about staying there, but we kept our reservations. Here's our experience.. The room was very nice.. we upgraded from a studio to a... more