We were left with no hangers. After a second request we were told the resort did not have any. Our hot tub was in economy mode and 71F with water level way too low. So after 30 trips with the 2.5 gallon trash can the following day we used the spa. The level was still four inches from the top... More

We stayed here on Dec.4-6 in the cabin called "Eye on the Smokeys", and to be honest I was really hesitant about goin through with my plans to stay there after reading some of the reviews.Im soo glad I went through with it! We had a blast!!The Customer Service was very kind and helpful,the cabin was extremely clean and well... More

We stayed in 'FollinAround' in May 2011, and it was great! The property was private yet close to all Gatlinburg attractions! The cabin layouts are very user friendly! Since this trip I have compared everything else and come up short! More

My first experience was December 2010 and turned out to be one of the better vacations I had. In November 2011 we took our 2nd vacation with Gatlinburg Falls Resort. This was a complete 180 degree turnaround from the first stay. It was about the worse vacation I ever had. We walked into the cabin to find human excrement was... More

My sons grandmother gifted him a weekend for his birthday. Charging it to her credit card we needed a release that they provide signed by her with a copy of her drivers license. Nightmare! First we tried to have them fax the form to our home. Failed. This was on Tuesday. Wednesday tried to have them fax it to my... More

We visited Gatlinburg Falls in July 2010 and stayed in the Smoky Mountain Heaven. The views are to die for!! We had such a great time at Gatlinburg and this cabin made our stay even more fun. Our cabin has video games, pool table, hot tub, a grill, and jacuzzi tub. We did arrive early and were able to check... More

My wife and I stayed here and it was beautiful! A great romantic getaway! Highly recommended... Near many attractions! More

This was our first stay in a mountain cabin and we had high expectations from the website ads. The cabin appearance after first walking in was very nice however, the more you started using something you found issues with it. The bad 1. Phone service would not connect to a line, always busy 2. the bedding is very poor quality... More

We had the privilege of staying in one of the newer units. This could account for the high level of cleanliness which was very impressive. Overall I was very satisfied, but point out the negatives for the benefit of other travelers. WiFi did not work. Pool table and other games were a scaled down version of what I expected looking... More