My husband and I made our reservations for New Years 2011 in July for our 10th Anniversary. We arrived on December 28 with yellow tape surrounding this property. They have onsite security to assist you. We found out they were foreclosed on about a month before. Supposedly they notified all of those that had reservations however we were not notified,... More

Overall, an okay experience at the Garden Plaza Inn. Ive stayed in Gatlinburg many times, the walk from the strip was the worst part for me. We got there and had problems finding the office initially, and our room was out dated and worn down. We got the room for about $60 a night and it could have been a... More

A long time ago this place was ok. But now one of the buildings is totally closed it is falling down the room smelled like it had been closed up for years. They moved us to another room after seeing it I told them I wanted my money back they refused. I left and stayed at the rivers edge motel... More

I took my kids & dog to Gatlinburg for my daughter's b-day & Halloween. I was leary of reserving on-line b/c of bad reviews so I ck'd it out for myself. As I read in reviews the front & side bldgs are closed. The front desk clerk was friendly. She offered me the chance to see sev. rooms & indoor... More

Reservations were made for us without consulting www.tripadvisor.com. The hotel looks nothing like the photos listed. The front building that faces the road is deserted and has "no trespassing" signs on all the doors and windows. We ended up on the 8th floor of the back building that is in use and we asked if there was a room on... More

I think the rooms are mostly clean. They have a great staff (especially Sheena)!! I love that my dog can stay here too and the indoor pool/spa! I have seen a baby bear, which was my 1st one to see. I stay here every time that I am in Gatlinburg.

Do not stay here. Stayed at this hotel a few years ago and it was okay, came to Gatlinburg for a short weekend trip to find this place is a nightmare. Most of the hotel is shut down and for sale, the only thing operating is one tower of the original hotel. We canceled our reservation and luckily found a... More

I do not like writing negative reviews, but I feel as a service to the community I should add my experience to the pile. I gave this hotel a chance because I got a great "deal" from a travel site. Well, you get what you pay for. The woman that was working the front desk was a helpful, delight. It... More

My husband and I surprised our two children (7 & 4 yrs) with a night in gatlinburg ( live an hour away) we chose this hotel for the indoor pool for the kids. Our room window faced the pool @ which I was a bit worried due to the lights from the pool. Honestly it was not a problem w/... More