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Garden Plaza Hotel Gatlinburg


Hotel class 2.0 of 5
520 Historic Nature Trail, (formerly Holiday Inn SunSpree Resort), Gatlinburg, TN 37738
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Reviews you can trust

52% Do not recommend
3.0 of 5 stars 173 reviews
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By trip type
All (173)
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1 of 5 stars
South Carolina
4 Jan 2010 | Trip type: Family New

My in-laws, my wife and I go to Gatlinburg just about every year for New Year's. My in-laws had the forethought to reserve a room last year (2008/2009) when we were there for this year (2009/2010). They called the day before we were to check in and confirmed that the reservation was still good with the manager. We were told... more

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1 of 5 stars
Tennessee
4 Jan 2010 | Trip type: Family New

We stayed for the New Years Eve celebration and i was so excited because the hotel on the website looked so nice. We were told we would get a pet room on the second floor and what we got was a pet room on the fourth floor with no elevator. we had two children with us and we had to... more

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3 of 5 stars
virginia
2 Jan 2010 | Trip type: Family New

We stayed New Years Eve. The hotel is older - walls in bathrooms were cracked in places - the room was small and just has that " older room look". ( I knew that when I booked it). I was mostly interested in location for that night.. But the room was clean - the bedspreads and curtains looked newer. The... more

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2 of 5 stars
knoxville
31 Dec 2009 | Trip type: Couples

Stayed here for New Year's Eve. Was given room that opened up to the "game lobby". Very noisy They could not change the room cause the hotel was book. The restaurant was not open due to "out of season". When I made the reservations I asked if they had a restaurant and room service, and was told yes they did.... more

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3 of 5 stars
Centre,Al
7 Dec 2009 | Trip type: Couples

LET me just say yes the rooms are clean,but when we arrived things started bad from there.We had to change rooms because of a barking dog that was just the beginning. Upon arrival there was to be champagne & flowers in the room which was not. The front desk only had two people working they need more help, they said... more

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5 of 5 stars
Decatur, Alabama
30 Nov 2009 | Trip type: Couples

At first my husband and I were put in a room on the first floor of the second building. Our only concern was that the room was so close to the elevator and the ice machine that we would be kept awake. So we asked to move and the lady at the front desk was so nice and promptly moved... more

Management response from
dduda, General Manager

Thank you so much for taking the time to write and mentioning all of our perks and amenities that we have to offer. And, a big thank you for giving us the opportunity to serve you while visiting the Great Smoky Mountains. Please let us know if we can ever be of further assistance to you in your future lodging...

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5 of 5 stars
Tennessee
8 Nov 2009 | Trip type: Couples

My husband and I stayed here for our 10 year anniversary!!! We had a great time at this hotel!! Staff was EXTRA nice!! Our room was great for just the 2 of us! Everything was clean!! The breakfast buffet was wonderful, and really saved us $$ Pool and Game area was great!! We are planning on staying again, this time... more

Management response from
dduda, General Manager

Congratulations on your wedding anniversary and a big thank you for allowing us to help make the getaway a success. We really enjoy reading all of our reviews, especially the positive ones that create lasting memories. I also wanted to thank you for mentioning the added benefit of the full hot breakfast buffet included with your room. Our property is...

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4 of 5 stars
Nashville,TN
26 Oct 2009 | Trip type: Family

We stayed for 3 nights with our children for fall break. The kids loved the game area and the pool and hot tub. The free breakfast was a great value it probably saved us about $60 in not having to go out for breakfast. The only issue we had was the room was on the small side but then again... more

Management response from
dduda, General Manager

Thank you so much for taking the time to write about your latest experience in Gatlinburg. We value each and every review, as it provides feedback from our valued customers. Thank you for mentioning the added value hot breakfast buffet included with your room and the dollars it saves our travelers. Food expenses can sure add up when traveling away...

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4 of 5 stars
Lancaster, Ohio
18 Oct 2009 | Trip type: Couples

Seriously, people?? Seriously? You can find stuff to crab about for the price and the free HOT breakfast? I nearly didn't book this hotel because of some of the reviews. Boy, am I glad I gave it a chance! We had a lovely king room w/ a back slider door that opened right up to the indoor pool & hot... more

Management response from
dduda, General Manager

Wow, I think that's the words you used to start your review and it fits the start of our response back. I just want to say thank you for your straight forward comments regarding your recent visit to our property. So often, we only hear from the few people that may have had a bad experience. It is rare, and...

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2 of 5 stars
Nashville, TN
15 Oct 2009 | Trip type: Business, Solo travel

If you are as unfortunate as we were to select this hotel, don't stay on the 4th floor. It apparently is the only floor without direct acess to the floor thereby having to carry your luggage up the stairs. Thank goodness you start on the third floor. If you are a woman and traveling alone you are just out of... more

Management response from
dduda, General Manager

Thank you for taking the opportunity to write regarding your stay at the Garden Plaza Hotel - Gatlinburg. We appreciate your candid comments regarding your visit, as they allow us to improve our services and product. Please allow me this opportunity to apologize for not meeting your expectations on your latest visit. Our facility is made up of 5 different...

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Garden Plaza Hotel Gatlinburg Also Known As

  • Garden Plaza Resort Gatlinburg
  • Garden Plaza Gatlinburg
  • Garden Plaza Hotel Gatlinburg Tn
Address: 520 Historic Nature Trail, (formerly Holiday Inn SunSpree Resort), Gatlinburg, TN 37738
Gatlinburg hotels Garden Plaza Hotel Gatlinburg
3.0/5.0
173