My family stayed here for two nights. I was pleasantly surprised by the hotel after reading all the negative reviews. It was very clean and the beds were very comfortable. The heating system was out but maintenance took care of it immediately. My children loved the pool and the game arcade. I would stay here again. more

After reading some of the other reviews, I wanted to switch hotels. But we didn't want to board our dog for two nights, and the other dog-friendly hotels were booked. So we decided to take our chances and go. We were told check-in was at 4. This seemed rather late to me, and we called at 2:30 to find out... more

My family and I stayed there for a cheerleading competetion. When we got there, the place looked nice from outside. There was a bible verse on the sign outside. However, when we went inside there was a bar with drunk people singing karoke .There was a man dancing with a blow up doll! They sent us up to our room.... more

When I booked it was a Holiday Inn, when I got there it was sold to another company and it was now The Garden Plaza Hotel. I stayed in the towers building, which isn't really towers...it's about 5 floors. I stayed on the third floor, the room was ok on first inspection, but then when I was in there long... more

This is our favorite hotel! It is not the newest or fanciest, but we don't go to Gatlinburg to hang at a hotel. Staff are so friendly that after staying there for so many vacations they call us by first names. We stay at least three times a year and can't wait to go back. Our favorite room is over... more

The first room we checked into was next door to the loudest dog ever, so we decided to change rooms, which I didn't mind since the room smelled horrible. We switched rooms and the next one smelled just as bad. It smelled like a combination of mold and urine. The room itself appeared clean. But the bathroom was another story.... more

I would not recommend this hotel, at all. Wife and I stayed there recently for two nights 12/07/07 and 12/08/07. I called the motel directly to make reservations and requested a double room in their Tower building (this one has an inside pool and hot tub), they have five different buildings. When I arrived I was given a room in... more

MY husband and I travel to Gatlinburg every summer one year we stayed here but left after one night. To be honest I do not know where to start the hotel was very dark inside creepy and the room smelled like wet dog. The carpet was dirty and the room was small. We payed extra for a room with a... more

We booked 3 nights stay at the Garden Plaza Hotel (formerly an OLD Holiday Inn) on Historic Nature Trail in Gatlinburg, TN (Thanksgiving day thru the weekend). What a nightmare. It is a pet friendly hotel, while I am an animal lover, this hotel is COVERED with pets...tons of them and smells like animal urine. They took our money. They... more