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Garden Plaza Hotel Gatlinburg


Hotel class 2.0 of 5
520 Historic Nature Trail, (formerly Holiday Inn SunSpree Resort), Gatlinburg, TN 37738
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Reviews you can trust

51% Do not recommend
3.0 of 5 stars 167 reviews
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By trip type
All (167)
[ Date ] [ Rating ]
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5 of 5 stars
Tennessee
8 Nov 2009 | Trip type: Couples

My husband and I stayed here for our 10 year anniversary!!! We had a great time at this hotel!! Staff was EXTRA nice!! Our room was great for just the 2 of us! Everything was clean!! The breakfast buffet was wonderful, and really saved us $$ Pool and Game area was great!! We are planning on staying again, this time... more

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4 of 5 stars
Nashville,TN
26 Oct 2009 | Trip type: Family

We stayed for 3 nights with our children for fall break. The kids loved the game area and the pool and hot tub. The free breakfast was a great value it probably saved us about $60 in not having to go out for breakfast. The only issue we had was the room was on the small side but then again... more

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4 of 5 stars
Lancaster, Ohio
18 Oct 2009 | Trip type: Couples

Seriously, people?? Seriously? You can find stuff to crab about for the price and the free HOT breakfast? I nearly didn't book this hotel because of some of the reviews. Boy, am I glad I gave it a chance! We had a lovely king room w/ a back slider door that opened right up to the indoor pool & hot... more

Management response from
dduda, General Manager

Wow, I think that's the words you used to start your review and it fits the start of our response back. I just want to say thank you for your straight forward comments regarding your recent visit to our property. So often, we only hear from the few people that may have had a bad experience. It is rare, and...

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2 of 5 stars
Nashville, TN
15 Oct 2009 | Trip type: Business, Solo travel

If you are as unfortunate as we were to select this hotel, don't stay on the 4th floor. It apparently is the only floor without direct acess to the floor thereby having to carry your luggage up the stairs. Thank goodness you start on the third floor. If you are a woman and traveling alone you are just out of... more

Management response from
dduda, General Manager

Thank you for taking the opportunity to write regarding your stay at the Garden Plaza Hotel - Gatlinburg. We appreciate your candid comments regarding your visit, as they allow us to improve our services and product. Please allow me this opportunity to apologize for not meeting your expectations on your latest visit. Our facility is made up of 5 different...

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3 of 5 stars
Virginia
22 Sep 2009 | Trip type: Couples

My husband and I stayed for the weekend to celebrate our anniversary. I have stayed in better hotels, but i've stayed in MUCH worse too. You get what you pay for in this circumstance. The hotel staff is super-friendly and the free breakfast is some of the best we've ever had. Pool was great....but the hot tub, it was WEIRD....not... more

Management response from
dduda, General Manager

Thank you so much for taking some time to write about your latest visit to Gatlinburg. We certainly appreciate all of the wonderful comments regarding our staff, the hot breakfast bar, the comfortable bedding and all the hotel activities available to families. We really appreciate you giving us the opportunity to serve your overnight accommodation needs. Please let us know...

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2 of 5 stars
wisconsin
18 Sep 2009 | Trip type: Couples

Disappointing. First room was very dirty , the light grid covering the vanity light was covered in dust and smelled. Paint was peeling very badly in the bathtub area. The walls needed to be washed very badly and the carpet was shabby. We asked for a room change. The second room was a little better. I must say that Nick... more

Management response from
dduda, General Manager

Thank you for taking the time to write regarding your visit to the Garden Plaza Hotel - Gatlinburg. Please allow me this opportunity to apologize for not meeting your expectations while visiting the Gatlinburg area. Your comments are very important to us and give us guidance to continuously improve our establishment. I'm truly sorry that I didn't have the opportunity...

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4 of 5 stars
Mt. Juliet, TN
17 Sep 2009

We had two adults and took two children that were friends of ours. The beds were comfortable with serveral fluffy pillows. The curtains in our room didn't cover the middle third of the window, so the light was bright by morning and the parking lot light was shining in when we went to bed. (Other rooms had curtains that closed... more

Management response from
dduda, General Manager

I wanted to take the time to thank you for sharing your experience with us regarding your recent visit to the Garden Plaza Hotel - Gatlinburg. Although it seems we're headed in the right direction with our services, we still have some opportunities to make our guest's experience even better. Thank you for mentioning the comfortable bedding provided in your...

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4 of 5 stars
Louisville
10 Sep 2009 | Trip type: Family

This hotel is old but it still ofers a lot of comfort. The beds were very comfortable with lots of fluffy pillows and the free hot buffet breakfast was nice and tasty. We stayed in the tower building next to the woods and just loved the creek that runs through the property. There are two pools, a game room, and... more

Management response from
dduda, General Manager

I wanted to thank you for taking the time out of your busy schedule to post your comments about your visit to our property in Gatlinburg. We certainly rely on you, our guests, to let us know how we're doing and how we can better meet your needs. More than anything, it's good to know that we are on the...

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4 of 5 stars
birmingham, al
7 Sep 2009 | Trip type: Couples

After booking this hotel through hotwire, I was pretty worried after reading the reviews on here. But once we got there, it wasn't bad. The people at the front desk were super-friendly, and I've seen much worse and paid more for it. My boyfriend and I were able to walk down to the main street in Gatlinburg. You can ride... more

Management response from
dduda, General Manager

Thank you so much for sharing your experience regarding your most recent visit to gatlinburg. We always appreciate hearing from our guests, especially what we are doing well and the areas that still need some improvement. Thank you for your genuinely positive comments and we'll certainly check into the coffee that's included with the breakfast. Again, thank you for giving...

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4 of 5 stars
Ohio
3 Sep 2009 | Trip type: Couples
1/1 found this review helpful

We just stayed there all last week. We have stayed there before with our mini dachshund, so we knew what we were getting...a comfortable king sized bed, plenty of towels, a complimentary breakfast, and a relatively clean and large room at a great price. Everyone on the staff was very kind and helpful. There is a designated pet walking area... more

Management response from
dduda, General Manager

Thank you so much for sharing your experience related to your most recent visit to Gatlinburg and the Garden Plaza Hotel. We certainly appreciate all of our guests comments, especially the positive comments that reinforce our mission to satisfy our guests. Thank you for making us your home away from home while visiting our beautiful area, the Great Smoky Mountains....

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Garden Plaza Hotel Gatlinburg Also Known As

  • Garden Plaza Resort Gatlinburg
  • Garden Plaza Gatlinburg
  • Garden Plaza Hotel Gatlinburg Tn
Address: 520 Historic Nature Trail, (formerly Holiday Inn SunSpree Resort), Gatlinburg, TN 37738
Gatlinburg hotels Garden Plaza Hotel Gatlinburg
3.0/5.0
167