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All 16 Independence hotels

Hilton Garden Inn Independence

3.0 of 5
19677 E Jackson Drive, Independence, MO 64057
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Hilton Garden Inn Independence
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Ranked #4 of 16 hotels in Independence
Most recent review
4 of 5 stars Reviewed 15 June 2013
Adriane W TN, United States
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70 reviews from our community

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TN, United States
1 review
4 of 5 stars Reviewed 15 June 2013 NEW

This hotel is nice, clean, and comfortable. The staff provided good service. Very close to shopping and restaurants, great location- close to everything!! Will definitely stay again when coming to the area.

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marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review
18 June 2013

Thank you for taking the time to share your experience with the Hilton Garden Inn Independence. We truly appreciate the great comments and we will share with our team members. We hope to see you next time and enjoy your summer. More

Clayton, North Carolina
Top Contributor
128 reviews 128 reviews
35 hotel reviews
Reviews in 71 cities Reviews in 71 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 8 June 2013

We stopped here after a long drive from Nashville, TN on the way to Thornton CO. Easy to fine. The front desk was very nice. We was nervous about staying here after we noticed that they had lot of teenage softball girls staying there for some games. They was also on our floor, but they behave and was quite. The... More

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marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review
10 June 2013

Thank you for taking the time to complete the Trip Advisor survey which we use to review and improve our guest services and facilities. We are delighted that you enjoyed your overall stay with us and will certainly share your positive comments with our team. Thank you for also mentioning the group of smokers by the front door. We have... More

A TripAdvisor Member
5 of 5 stars Reviewed 7 June 2013

I travel each month to Kansas City, MO. I always check this hotel first. The front desk is always helpful especially Katie Beth. She always remembers my name. The rooms are clean and breakfast is always excellent.

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marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review
10 June 2013

Thank you for sharing your positive experience with the Hilton Garden Inn Independence. We will share your comments with Katie Beth and give her some recognition bucks. We sure hope to see you again. More

Clarksville, Tennessee
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 6 June 2013

The hotel was immaculate without saying! I was traveling to Denver, Co. and decided to stop here as the halfway point. I booked a room for my overnight stay and was asked to join their rewards program. I asked what the "rewards" were. The kind lady behind the counter told me "With enough points you get a free breakfast!" My... More

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marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review
10 June 2013

I’m so sorry you experienced some negative impressions from our front desk staff. I apologize for the inconvenience regarding the rewards progam. The Hilton Honors program is a great rewards program but definately not presented to you well. We will reintroduce training to the front desk staff to make sure this does not happen again. Please consider staying with us... More

San Diego, California
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 June 2013

Stayed at this hotel when I was in the area for eye surgery. The property was a typical HGI - which means it was excellent. The key was the staff - due to my limited vision they arranged local transportation for me, provided table service for me at breakfast (normally it is serve yourself) and went out of their way... More

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marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review
3 June 2013

We are so glad we could be of assistance during your stay at the Hilton Garden Inn Independence. It was a pleasure serving you. We hope your recovery is going as planned. We will see you next time your travels bring you back to Independence. More

St. Louis
1 review
4 of 5 stars Reviewed 31 May 2013

Room was very clean. everyone was very helpful and I was very satisfied with my stay. Breakfast was very good. I felt the staff would do everything to make our stay a pleasant experience. I would stay at the Hilton Garden Inn for any occassion.

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marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review
3 June 2013

Thank you for taking the time to share your experience. We are so glad you were pleased with your stay with us. Your comments will be shared with our staff. We look forward to welcoming you back to the Hilton Garden Inn Independence when you travel plans call for you to be in our area. More

Colorado Springs, Colorado, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 28 May 2013

Traveling from Colorado to Florida, we only stayed one night at this hotel but it was very nice. Room was clean and the staff was very friendly and helpful. We got to our room and within 15 minutes someone called our room to make sure everything was okay. Breakfast was okay but doesn't compare to the breakfast offered at Embassy... More

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marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review
29 May 2013

Thank you for sharing your travel experience with the Hilton Garden Inn Independence. We value our surveys and will be sharing yours with the staff. Hope to see you next time! More

Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 28 May 2013

Clean, quiet and well-located just outside of Kansas City. I would definitely stay here again. The price is affordable, and I always look forward to receiving HiltonHonors points. I used my reward points this time, but still received bonus points. Awesome program!

Review collected in partnership with Hilton Garden Inn

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marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review
10 June 2013

Thank you for your loyalty to the Hilton Honors program. We appreciate you and the nice comments you shared about your stay. We hope to see you at the Hilton Garden Inn Independence again. More

Chesterfield, United States
1 review
4 of 5 stars Reviewed 23 May 2013

Lobby and other public areas very nice, more impressive than the usual Hilton Garden Inn experience. Room was very nice, fitness center was just so so. Didn't have individual TV screens for treadmills.

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marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review
10 June 2013

Thank you for sharing your guest experience at the Hilton Garden Inn Independence. We truly appreciate the positive comments. We apologize for the treadmill TV's, we are installing individual cable boxes to correct that problem. Hope to see you again in your travels bring you this way. More

Staunton, VA
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 21 May 2013

We arrived as Independence and the Kansas City area was breaking its record for COLD that day (May 3rd). Having driven ALL day, my daughter and I very much enjoyed this property. Nothing wrong with it and everything right. Being tired and chilly from the cold/rain, we were very happy that the Hereford House restaurant was attached to the hotel.... More

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marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review
22 May 2013

We sure appreciate you taking the time to share your positive comments about your stay at the Hilton Garden Inn Independence. That was a very unusual weather weekend In May! Please come stay with us again if in the area. More

 
 
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Additional Information about Hilton Garden Inn Independence

Also Known As:
Hilton Garden Inn Independence Hotel
Hilton Garden Inn Independence Hotel Independence
Hilton Independence
Independence Hilton
Independence Hilton Garden Inn
Address: 19677 E Jackson Drive, Independence, MO 64057
Phone Number:
Region: United States > Missouri > Independence
Amenities:
Business Centre Fitness Centre Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotels in Independence
#5 Family Hotels in Independence
Price Range: £
Hotel Class:3 star (3*)
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