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Holiday Inn Express Suites Independence

2.5 of 5
19901 E Valley View Parkway, Independence, MO 64057-1597
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Holiday Inn Express Suites Independence
Ranked #3 of 16 hotels in Independence
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85 reviews from our community

    Trip type
Traveller rating
    49
    17
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    5
    6
Date Rating
Minneapolis, MN
Senior Contributor
39 reviews 39 reviews
38 hotel reviews
Reviews in 16 cities Reviews in 16 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 18 May 2013 NEW

We had three rooms for a family trip. The front desk lady was extremely nice as was the maintenance man. The hotel shows a little age, but was clean. They are still putting money into it as witnessed by a sidewalk repair and landscaping being done. The rooms were clean and of average size. The amenties were on par with... More

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Goodland, Kansas
1 review
5 of 5 stars Reviewed 16 May 2013 NEW

Friendly folks here! Scott made me feel especially welcome with his great attitude and smile. The room was immaculate, the bed comfy and, as always, HI Express exceeded my expectations. Lot's of restaurants to choose from all within walking distance.

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KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review
18 May 2013

Thank you very much for your recent visit and for taking the time to post your comments and 5 star rating. It is always nice to receive guest feedback about the wonderful service they've received, and I'll be sure that Scott is recognized for being mentioned here by you. We look forward to and welcome the opportunity to serve you... More

O'Fallon, Missouri
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 12 May 2013

We were headed to Kansas City on May 2 for a college visit and a choir competition, when the snow got so bad that we had to stop in Independence.The Holiday Inn Express & Suites rooms were very spacious and the breakfast was quite good.My husband and oldest child went to the college visit while the younger two swam for... More

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See 2 more reviews by VanGoMom for Independence
KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review
13 May 2013

Thank you for making the time to write and submit a review of our hotel. Its people like you who make our jobs of assuring guest comfort and satisfaction very rewarding. I'm glad you chose our hotel for your stopover and hope that you will stay with us again. More

Vernon Hills, Illinois
1 review
5 of 5 stars Reviewed 8 May 2013

I did not have a reservation and was very tired from driving. Stopped at multiple exits and all hotels were booked. I finally stopped here and the front desk person had one room left and got me in. He was great to work with. The next day in the hallway I passed by Scott in the hallway. I believe he... More

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KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review
9 May 2013

Thank you very much for taking the time to write and post your very first TA review about your recent experience at our hotel. It’s guests like you who validate our efforts in keeping our hotels at the highest standards of cleanliness, service and facilities. We take a great deal of pride in our people and operations and endeavor to... More

Jefferson City, Missouri
2 reviews
5 of 5 stars Reviewed 6 May 2013

The room next to us had a couple of dogs that began barking while the owner was out. We complained to the fron desk staff. They moved, and upgraded us free of charge. The person in that room was little loud and the staff had to knock on his door to tell him to quiet down(he was talking to someone... More

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KenJacobs, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review
8 May 2013

Thank you for taking the time to write and submit a review of our hotel. It is our goal to provide our guests with the utmost in service, comfort, cleanliness, value and facilities, and we really appreciate your recommendation. Mariah is terrific and inspires the rest of us to do our best with every guest, every day. I'll make sure... More

Independence, Missouri, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 25 April 2013

I was here for a bridal shower recently. The hotel staff was very helpful, from the lady at the front desk, and the girl who stocked the coffees, and to the maintenance guy Scott. I would suggest this hotel to anyone looking for a place to have a bridal shower, or any other event. I'm sure the rooms are awesome... More

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KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review
26 April 2013

Thanks for posting your comments about your recent experience at our hotel. We want all our guests, regardless of whether they are renting a guest room or meeting room, to be happy they chose our hotel, and I'm glad your group was pleased with our service. Our guest rooms are nice, and I hope we can show you at least... More

Brandon, South Dakota
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 22 April 2013

We just recently spent a long weekend at this hotel and were pleasantly surprised with the experience. I could list a handful of reasons why I would recommend this hotel but my number one reason is the staff! We were always greated with a smile and great service. This was from front desk, breakfast area, housekeepers to maintenance. Scott was... More

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KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review
24 April 2013

Thank you for posting your comments about your recent stay with us. We know you have a lot of hotels to choose from and it is nice to hear that we exceeded your expectations. I will ensure Scott knows what a great job he is doing, and also ensure he is recognized for his efforts. I hope we can welcome... More

Bellevue, NE
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 15 April 2013

I've stayed here twice to split a longer trip up. It's absolutely lovely. The service is superb as if you were family spending a night. Friendly, helpful, happy you are there. The suite was very big and included a large comfortable bed, wireless internet, flatscreen as well as a large bathroom, refrigerator, bar sink, microwave, coffeemaker. Even supplied paper plates,... More

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KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review
17 April 2013

Thank for staying with us twice and posting your comments. We value all guest input and appreciate your positive feedback. We look forward to welcoming you back and serving you again soon. More

London, Canada
1 review
5 of 5 stars Reviewed 10 April 2013

My husband, son, and I just stayed 2 nights (April 5th & 6th) at the Holiday Inn Express and we thoroughly enjoyed everything about the hotel. The hotel seemed to be booked full this weekend but it never felt overcrowded or uncomfortable, and the breakfast, which is always fantastic, had plenty of food available throughout the breakfast hours- even with... More

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KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review
13 April 2013

Thank you very much for making your very first TA review about your recent stay with us. Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and hope we can welcome you back in the future. More

Tucson, Arizona
1 review
5 of 5 stars Reviewed 10 April 2013

What a great stay. Our room was excellent, very comfortable. This hotel is in a great location for entertainment and dining. The staff at this facility are polite and could not have made us feel more comfortable. Upon our arrival, Scott in maintenance even assisted us with our luggage during our check-in and the following morning during breakfast "Mariah" was... More

Was this review helpful? Yes
KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express Suites Independence, responded to this review
13 April 2013

Thanks for staying with us and posting your great review. It's always nice to hear from guests that have enjoyed their time with us, Scott and Mariah are wonderful and I'll be sure they receive the positive recognition they deserve for being mentioned here by you. I hope we can welcome you back soon. More

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Additional Information about Holiday Inn Express Suites Independence

Also Known As:
Holiday Inn Express Suites Independence Hotel Independence
Holiday Inn Express Suites Independence Hotel
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Express Independence
Address: 19901 E Valley View Parkway, Independence, MO 64057-1597
Phone Number:
Region: United States > Missouri > Independence
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in Independence
#4 Family Hotels in Independence
Price Range: ££
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Independence-Kansas City, Missouri is conveniently located near the Arrowhead and Kauffman Stadiums, home of both the Kansas City Chiefs Football and the Royals Baseball teams. You will also be surrounded by a variety of dining establishments that are within walking distance. The hotel is located minutes away from the Independence Center shopping mall, which makes for an easy visit to the wide variety of stores lining the 39th Street Shopping District.The hotel is also located just a few blocks from the new Center Point Medical Center, as well as Bass Pro.The Holiday Inn Express is the best place to stay if you are visiting the Harry S. Truman Library and Museum which is now showing the Truman and Israel exhibit. Make sure to see the Truman Home, Truman Courthouse and Office, as well as the Truman Memorial. The hotel is also conveniently located to visitors of the National Frontier Trails Museum, launching point of the Oregon Trail, as well as the Santa Fe and California Trails.Be sure to visit the Bingham Waggoner Estate and the Historic Independence Square! The Mormon Visitors Center, Community of Christ Temple and Auditorium, Hidden Valley Sports Complex, and The Sports Lodge are also conveniently located. We are minutes from the Sprint Center. ... more   less 
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