Stayed at the Grand Hotel, Nuwara Eliya in July 2009 for one night. Great ambience, polished wooden floors, lounge and room was of a good size. I had read reviews where they said that the upkeep was bad but I was pleasantly surprised to find it was immaculately kept. The food was average and we found the coffee shop was... more

Yes people may find the hotel dated but surely that is the whole point.If you want a resort go and stay in one,otherwise enjoy the old world charm. We found staff helpful,food excellent with good choices and delicious sweets ! The exterior of the hotel is kept perfectly with manicured gardens and the inside is like an old British country... more

Very poor and slow room service, bad attitude, extremely cold and unfriendly staff, dingy rooms with tiny windows (no balconies that open out to spectacular views of the hill station), difficulty in communicating with the staff (most of them couldn't speak a word of English), horrible location for a hotel in a hill station (this one is located in the... more

Absolutely awful place. When we arrived the welcome was very poor, the exact opposite of all other hotels in Sri Lanka. Considering the climate here i would have expected the room to have at least have something to sit on other than a bed - a double one incidentally when we had requested a twin. The window did not shut... more

This is a lovely place. The location is amazing near to the tea plantations and glorious scenery, and the town feels like a little piece of England, with lovely gardens full of flowers you have at home (only much smaller). The hotel used to be the governor's mansion and it looks like it. They serve high tea at 4 every... more

Traveled to Nuwara Eliya to see the tea estates and Worlds End. Finally fled the Hotel in which I stayed to this one. Terrible mistake. Service is absolutely pathetic. Though the hotel is beautiful staff are unfriendly and dont know the first thing about customer service. Had breakfast the following morning before my onward journey to Kandy by train. Halfway... more

Nuwara Eliya was half-way through our honeymoon trip in Sri Lanka and the hotel was a huge disappointment. I asked for a luxury room (and specifically asked for a beautiful room). Unfortunately our room was very dark, small and most of all smelly. It felt as if there was a dead animal below the bed. The hotel facilities were very... more

Sadly this was our last stop of our 8 day tour of Sri Lanka and thankfully it had included alot nicer hotels than this one, we were firstly put in a dark/small/damp/smelly room where I wouldn't have left a gaurd dog, after complaining the staff acted very quickly to move us to a suite, a vast improvement but we really... more

I have stayed in Grand hotel with my family for few days, i have to say the rooms are small,untidy,smells bad inside the toilet. The service was simply awful, staffs are very unfriendly including their Managers. I would not recommand this hotel to any of my friends or family members. I strongly believe this hotel need a major overhaul, not... more