Bedbugs and no adjustment to the bill despite staff assurances. The Manager explained at length how the room maid was well trained and upon searching had found only a ladybug and a gnat. She asked if I knew what a gnat was!!! So, if you need entomology lessons you might risk a night ... otherwise ... stay away! more

Our family had a family reunion in Hot Springs this week. We choose Holiday Inn Express of Central for the family reunion. Our Family could not stop saying how this Hotel was an excellent choice. We were surrounded by all different types of places to eat that was in walking distant. The stay at Holiday Inn Express was so awesome... more

Our room had a dirty shower floor,the fan in the bathroom did not work(very hot in there)bathroom door was warped(you had to push hard to get it to close) tv remote did not work,the chair in the room would not roll(almost fell over) the matress on the fold out couch was torn and very flat. This wasalso one of the... more

Prompt service - we got what we reserved, (Exec King with whirlpool) - Mattress was dissapointing - "sofa bed" would have been torture to sleep on. There was only one TV in the King bed section, the one for the "living section" had been removed. But sitting on the tiny sofa to watch TV would not have been comfortable at... more

We reserved a nonsmoking room, but the air was like stale cigarette smoke. The walls were so thin I could hear a man talking in the next room and heard him yawn before going to sleep. I couldn't rest and didn't sleep at all. more

Terrible does not begin to explain this hotel! I had to evacuate to Hot Springs due to hurricane Gustav with my wife, two kids and her sister and two kids. My wife called the front desk and asked for extra towles around 9:00am. After a lengthy wait she called the front desk again and asked for the towles she requested.... more

Booked Hotel over internet for 2 nights. I reserved 2 rooms non smoking with 2 beds. Upon check in I was given 1 king smoking room and one "non smoking” 2 bedded room on the smoking floor. When I complained at the front desk I was told that there was an overbooking issue and they were sold out and there... more

Worn out and beat up furniture. Thin/cheap mattress with squeaky springs and a thick mattress cover to try and make up for it. Stained/worn sheets. Dirty tile in front of fridge/microwave, dirty furniture, torn and moldy shower curtain. We only stayed because it was late and we had driven all day. The air conditioner was VERY loud and the thermostat... more

I went thru several travel sites, but I got the best rates by calling this location direct. It was very clean and a great value. The morning snacks were fresh and well stocked. They were very helpfull when asked about places to visit and places to eat around Lake Halmilton . We went in the off season (12/29/07) and had... more