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Comfort Suites Madison West


Hotel class 2.5 of 5
1253 John Q Hammons Dr, Madison, WI 53717
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Reviews you can trust

75% Recommend
4.0 of 5 stars 20 reviews
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By trip type
All (20)
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5 of 5 stars
Plantation
13 Sep 2009 | Trip type: Solo travel

My stay at the Madison, WI Comfort Suites was totally unanticipated and a most pleasant surprise! If you are in Madison, Wisconsin for business or pleasure, you might want to consider staying here. The Suites are located in Middleton, which is on the west side of Madison, in close proximity to several shopping areas and with easy access to downtown... more

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4 of 5 stars
nh
17 Aug 2009 | Trip type: Family

My husband, 11 year old, 7 year old, and 7 month old recently stayed at this location for 5 nights. The free breakfast was excellent and featured hot and cold options. The rooms were large, clean upon arrival, and very comfortable with minimal noise carrying inside from the hallways. The indoor pool was fantastic and helped pass many a rainy... more

Management response from
gmreviews, General Manager

Thanks for making your comments on trip-advisor. We appreciate your feedback and are glad that your overall stay with us was enjoyable. I apologize for the late Housekeeping service that you received during your your stay. Generally our staff cleans rooms that have checked-out first and then move on to stayovers rooms, sorry for the delay in service you received....

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5 of 5 stars
Minneapolis, Minnesota
15 Aug 2009 | Trip type: Couples

My husband and I have stayed at the Comfort Suites a few times when coming to Madison to visit some family. Every time we are impressed by the level of service we receive, whether it be at the front desk, breakfast area, or bar. The rooms we've had have been very large and comfortable, complete with a sitting/dining area. For... more

Management response from
gmreviews, General Manager

Thank-you for making your comments on Trip-advisor. We are glad you have had good experiences when you have stayed with us ! Please visit us again soon ! Amy Miniya General Manager

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4 of 5 stars
Phoenix
7 Jun 2009 | Trip type: Business, Solo travel

I have not had good experience with Choice Hotel properties, so when my employer booked me here, I really wasn't looking forward to it. I arrived and really enjoyed the hotel, as it did have the look and feel of a hotel that charges a bit more. The breakfast had a different hot entree each day, which was nice. They... more

Management response from
gmreviews, Manager

I'm glad you were pleasantly surprised ! It sounds like you enjoyed our Breakfast and Evening Happy hour. We strive to make people feel at home. I thank-you for making your remarks on Tripadvisor! I do want to mention to you that we are working on the ventilation system for our Fitness center. We just recieved some new equipment last...

disappointed
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2 of 5 stars
Naples, Florida
24 May 2009 | Trip type: Solo travel
0/1 found this review helpful

After reading reviews and descriptive info on the hotel website, I was looking forward to my 3 day stay. Firstly, the 'good'.....wifi internet service...fine breakfast...clean room and clean bathroom. Now, the 'not-so-good"......upon arrival, the desk clerk seemed to have 'a bit ot an attitude'.....something that I find to be rare in my other Madison hotel stays. The couple checking in... more

Management response from
gmreviews, Manager

I sorry to hear that you didn't have a good experience with our Hotel. I have address the "not so good" with our Staff, from the attiude you experienced at check in to the missed Happy Hour drink pass, to the noisy bathroom fan. I have let housekeeping know to place the notes for DND sign a little later, as...

Great value
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4 of 5 stars
Westfield, MA
3 May 2009 | Trip type: Business

Hotel is small compared to the Marriott nearby, but it seemed like everyone was staying here. Great room rates at this place. Free parking and plenty of it. Lobby was very nice. Not large but with two small sitting areas with tvs and a public computer. Check in no problem, got my free drink voucher and visited the lounge, which... more

Management response from
gmreviews, General Manager

Thanks for your review! We are a little smaller then most of the hotels in this area. We have 95 suites in our Hotel. Being on a smaller scale we really try to make you feel at home. Yet also understand that you are our guest ...so we try to address those "issues" as quickly as possible. I hope you...

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5 of 5 stars
erikedge2
21 Apr 2009 | Trip type: Friends getaway

The hotel was as about as perfect as you could get... They let us check in early and stay late. The breakfast was pretty basic (hard-boiled eggs, waffles, ham, etc.) They also have a cocktail reception from 5:30-7:30 (two free drinks).. prices were not bad after the two free ones.. Our room had two doubles and a pull out sleeper... more

Management response from
gmreviews, General Manager

Thanks for staying at our hotel ! We certainly like to hear from our customers and are glad you enjoyed your stay and amenites that we have to offer. Thanks for letting us know ! We hope to see you again soon ! Amy Miniya General Manager

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4 of 5 stars
Wisconsin
18 Apr 2009 | Trip type: Family

We stayed here on a weekend getaway while visiting the zoo, family, cave of the mounds, and house on the rock. The hotel was comfortable and had a very large pool. The rooms were nice and they also had a nice breakfast in the morning. They were late on setting the breakfast up which made our morning start later than... more

Management response from
gmreviews, Manager

I wanted to Thank you for posting your comments on Trip Advisor. We love to hear feedback from our guests. You make us better by letting us know what we are doing right and what we need to correct. Thanks again for staying with us and we hope to see you again soon !

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5 of 5 stars
south
30 Mar 2009 | Trip type: Business, Solo travel

I arrived at 11pm on a cold March night and I have to say that my room temperature would not increase. The lady from behind the counter came up stairs to try to fix it. She stayed and helped me moved to another room. She carried my bags and bend over backwards to show me that she cared I was... more

Management response from
gmreviews, Manager

Thank-you for your comments regarding your stay. We appreciate and value our customers and I wanted to Thank-you for sharing your experience with us! See you next year !

Never Again
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1 of 5 stars
chicago, il
1 Jan 2009 | Trip type: Business

First of all, when I called to make a reservation, it was very obvious that the employees do not individualize the phone calls because it almost sounded like a scripted sales call. Also on the phone, I informed the lady that I was coming for business and she went on to tell me how the hotels' location was convenient for... more

Management response from
WiscoComfortSuites, gm

I wanted to say Thank-you for letting us know about your experience. We certainly appreciate your feedback regarding your stay, With your comments we learn how we can become better for our customers. I will revisit with our staff about customer service & creating the best guest experience, again I apologize that this didn't happen with your stay. Thanks again...

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Comfort Suites Madison West Also Known As

  • Comfort Suites Madison
  • Madison Comfort Suites
Address: 1253 John Q Hammons Dr, Madison, WI 53717
Madison hotels Comfort Suites Madison West
4.0/5.0
20