Checked in after driving 6.5 hours expecting to find a room with two beds (booked 4 people through Hotwire) and instead found a queen and a hide-a-bed. Seth, the manager on duty, refused to change our room unless we paid an additional $20.00! Called Best Western and they talked with Seth and told me that they agreed his customer service... More
- Also Known As:
- Best Western East Towne Hotel Madison
- Best Western East Towne Hotel
- Best Western Madison
- Madison Best Western
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