Holiday Inn Madison at The American Center 3* (WI) - Hotel Reviews

Also Known As:: Holiday Inn Madison At The American Hotel; Holiday Inn Madison At The American Hotel Madison; Holiday Inn Madison; Madison Holiday Inn

Address: 5109 W Terrace Drive, Madison, WI 53718

Phone Number:

Region: United States > Wisconsin > Madison

Amenities:

Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access

Hotel Style:

#4 Business Hotels in Madison

#19 Family Hotels in Madison

Price Range: ££

Hotel Class:3 star (3*)

Official Description (provided by the hotel):: Award Winning Holiday Inn. ... more less

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JBrowoo7

Watertown, Wisconsin

Contributor

11 reviews

7 hotel reviews

Reviews in 8 cities

11 helpful votes

“Business trip”

Reviewed 26 April 2013

I reserved a meeting room at the Holiday Inn, Alicia was very helpful. The room was very comfortable , the breakfast was very good. the room was as described and also the audio and video equipment was set up and ready to go. I was very satisfied and I plan on returning for future meetings.

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FrequentlyinItaly

Saint Paul, Minnesota

Top Contributor

60 reviews

21 hotel reviews

Reviews in 32 cities

28 helpful votes

“Losing its shine”

Reviewed 17 April 2013 via mobile

This was my second stay at this location. I was disappointed to see that it is already showing some wear. It was packed, and had long waits for the elevator and at the restaurant. In the evening, I was essentially ignored and in the morning they were short-staffed. There was water on the floor near the noisy room heater and... More

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Offering a product that meets the expectations of our customers is important to us. We realize that there other options available when traveling to the area however, we want to be your first choice. I have reviewed with the staff the importance of exceptional service. I assure you we will work hard to improve upon those areas we have fallen... More

eyebrowse2

Indianapolis, Indiana

Reviewer

5 reviews

4 hotel reviews

Reviews in 4 cities

5 helpful votes

“Some attention needed!”

Reviewed 9 April 2013

This is the third or fourth time we have stayed at this hotel. It is convenient to everything east of Madison for sure, and not far from attractions just an hour to the north. We have discovered during the course of these visits over the last few years that the hotel is frequently at capacity, and often with families with... More

Our goal is to provide each of our guests with a memorable experience and a level of service that will make them want to return. Unfortunately on your recent visit, we fell short. I will use your review in discussions and re-training of my staff. Working together we will make improvements in our overall service and take the action necessary... More

Heidi P

4 reviews

3 hotel reviews

2 helpful votes

“Nice hotel, just not the best experience.”

Reviewed 27 March 2013 via mobile

The room and hotel was very clean and updated. The problem we had was the noise from being on an entire floor with a kid's sport team. Then, we went down to the hot tub during adult only swim time to find kids still swimming. We were very disappointed to spend a weekend away surrounded by kids and being woke... More

I apologize for the problems you experienced during your recent stay at the Holiday Inn Madison at The American Center. On that particular weekend we did have a large youth group staying with us and unfortunately we experienced a great deal of noise. We have reviewed with our staff the problems encountered and have retrained them on how to properly... More

mmolloy

Missouri

Senior Reviewer

6 reviews

5 hotel reviews

Reviews in 5 cities

“Another great stay”

Reviewed 26 February 2013

I stay here 3-4 times each year and always feel at home. The rooms are very clean and comfortable with an excellent staff to support you. The buffet breakfast is alway good and drinks in the bar offer a chance to unwind after a day at the office. The business center, exercise room and pool complete the overall package... This... More

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This is fantastic! Thank you so much for the positive review! It's great to hear comments like this from such loyal guests as yourself. We look forward to delivering another exceptional experience the next time you travel to Madison. Thank you again! More

IrishTravelingGirl

Portland, Oregon

Senior Contributor

41 reviews

30 hotel reviews

Reviews in 29 cities

20 helpful votes

“Nice hotel, not far from the airport”

Reviewed 23 January 2013

My husband and I spent just one night here before flying out of Madison the next morning. The staff was very accomodating and let us check in to our room prior to check in time. I'm a Priority member as as always they had my paperwork all ready to go (which I love!). The room was quite spacious and honored... More

I appreciate your positive comments regarding so many different aspects of our hotel! Priority Club (the rewards program for all IHG hotels worldwide) is a wonderful benefit of staying at our hotel. Priority Club Rewards members earn 10 points per dollar spent here! And for those of you already raking in the points, you only need 20,000 points for your... More

Cowboy12169

1 review

“Exceeded Expectations”

Reviewed 14 January 2013 via mobile

Stayed at the Holiday Inn at the American Center last week. Would definately stay again, Front Desk Service was Awesome, Had a couple older Guys at desk that were great and helpful and answered my questions, dont remember their names. The Young lady, can't remember her name either, cute girl, serving, the breakfast was outstanding and friendly as well. Would... More

I’m glad so many of my team members made your stay positive and memorable! We have a number of different personalities that collaborate to accomplish the same goal of delivering an exceptional experience. I appreciate the time you took to let us know, and we all look forward to serving you again in Madison. More

Jamie P

Burlington, New Jersey

26 reviews

Reviews in 11 cities

8 helpful votes

“They are not trying to impress anymore”

Reviewed 8 January 2013

I'm trying to continue to be a loyal Holiday Inn Prioirty Club customer, but they are giving me reasons to try another chain. It's the little things. I hate being greeted by a grumpy front desk. This hotel was out of conditioner (for your hair)...not a big deal if I know about it ahead of time, but I didn't bring... More

See 5 more reviews by Jamie P for Madison

Thank you for your feedback and continued loyalty as a Priority Club Rewards member. I sincerely apologize we did not deliver the outstanding service we strive to achieve. I will be addressing your comments with my staff to make sure we correct the weaknesses in the service we extended. I’m pleased to hear you enjoy our professional, athlete-designed fitness center.... More

john-54220

Manitowoc, Wisconsin

50 reviews

6 hotel reviews

Reviews in 25 cities

13 helpful votes

“Nice hotel”

Reviewed 12 November 2012

I'd return here if I were going to be in the area. Hotel was nice and clean - typical holiday inn. Service at the front desk (both at check in and check out) was a bit lackluster, but they were busy during checkout. Not sure the reason for the lackluster service at checkin. But... it didn't affect our stay. Didn't... More

See 2 more reviews by john-54220 for Madison

Thank you, and I hope you do indeed return to Madison so we can demonstrate the great service we deliver and you can enjoy the additional amenities you missed out on. I would love to hear any comments or suggestions you have for really impressing our guests. We’ll see you soon, and thanks again! More

RozMinneapolis

Minneapolis

18 reviews

9 hotel reviews

Reviews in 10 cities

7 helpful votes

“stayed here for Badger game”

Reviewed 5 November 2012

Nice hotel. A little out of the way from campus, but I think that is better The bed was great! You can also order special neck pillows! IT was very busy due to Homecoming weekend at UW, but staff was very accommodating but we have stayed here before and usually it is very quiet shower was large which was a... More

The special neck pillow is part of Holiday Inn’s wonderful pillow menu! For your convenience, every bed comes equipped with two soft synthetic pillows and two firm synthetic pillows; however, for a more personalized touch, you have the option to choose a soft or medium down pillow or a neck pillow, based on availability. And to assist in getting a... More

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Holiday Inn Madison at The American Center Hotel Reviews

Holiday Inn Madison at The American Center

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