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All 62 Madison hotels

Holiday Inn Madison at The American Center

3.0 of 5
5109 W Terrace Drive, Madison, WI 53718
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Holiday Inn Madison at The American Center
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Ranked #19 of 62 hotels in Madison
Most recent review
5 of 5 stars Reviewed 26 April 2013
JBrowoo7 Watertown, Wisconsin
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160 reviews from our community

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Watertown, Wisconsin
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 26 April 2013

I reserved a meeting room at the Holiday Inn, Alicia was very helpful. The room was very comfortable , the breakfast was very good. the room was as described and also the audio and video equipment was set up and ready to go. I was very satisfied and I plan on returning for future meetings.

Was this review helpful? Yes 2
Saint Paul, Minnesota
Top Contributor
60 reviews 60 reviews
21 hotel reviews
Reviews in 32 cities Reviews in 32 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 17 April 2013 via mobile

This was my second stay at this location. I was disappointed to see that it is already showing some wear. It was packed, and had long waits for the elevator and at the restaurant. In the evening, I was essentially ignored and in the morning they were short-staffed. There was water on the floor near the noisy room heater and... More

Was this review helpful? Yes 1
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review
24 April 2013

Offering a product that meets the expectations of our customers is important to us. We realize that there other options available when traveling to the area however, we want to be your first choice. I have reviewed with the staff the importance of exceptional service. I assure you we will work hard to improve upon those areas we have fallen... More

Indianapolis, Indiana
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 9 April 2013

This is the third or fourth time we have stayed at this hotel. It is convenient to everything east of Madison for sure, and not far from attractions just an hour to the north. We have discovered during the course of these visits over the last few years that the hotel is frequently at capacity, and often with families with... More

Was this review helpful? Yes 2
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review
24 April 2013

Our goal is to provide each of our guests with a memorable experience and a level of service that will make them want to return. Unfortunately on your recent visit, we fell short. I will use your review in discussions and re-training of my staff. Working together we will make improvements in our overall service and take the action necessary... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 27 March 2013 via mobile

The room and hotel was very clean and updated. The problem we had was the noise from being on an entire floor with a kid's sport team. Then, we went down to the hot tub during adult only swim time to find kids still swimming. We were very disappointed to spend a weekend away surrounded by kids and being woke... More

Was this review helpful? Yes 2
Tom A, General Manager at Holiday Inn Madison at The American Center, responded to this review
4 April 2013

I apologize for the problems you experienced during your recent stay at the Holiday Inn Madison at The American Center. On that particular weekend we did have a large youth group staying with us and unfortunately we experienced a great deal of noise. We have reviewed with our staff the problems encountered and have retrained them on how to properly... More

Missouri
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 26 February 2013

I stay here 3-4 times each year and always feel at home. The rooms are very clean and comfortable with an excellent staff to support you. The buffet breakfast is alway good and drinks in the bar offer a chance to unwind after a day at the office. The business center, exercise room and pool complete the overall package... This... More

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Tim H, General Manager at Holiday Inn Madison at The American Center, responded to this review
1 March 2013

This is fantastic! Thank you so much for the positive review! It's great to hear comments like this from such loyal guests as yourself. We look forward to delivering another exceptional experience the next time you travel to Madison. Thank you again! More

Portland, Oregon
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 23 January 2013

My husband and I spent just one night here before flying out of Madison the next morning. The staff was very accomodating and let us check in to our room prior to check in time. I'm a Priority member as as always they had my paperwork all ready to go (which I love!). The room was quite spacious and honored... More

Was this review helpful? Yes 1
Tim H, General Manager at Holiday Inn Madison at The American Center, responded to this review
26 January 2013

I appreciate your positive comments regarding so many different aspects of our hotel! Priority Club (the rewards program for all IHG hotels worldwide) is a wonderful benefit of staying at our hotel. Priority Club Rewards members earn 10 points per dollar spent here! And for those of you already raking in the points, you only need 20,000 points for your... More

1 review
5 of 5 stars Reviewed 14 January 2013 via mobile

Stayed at the Holiday Inn at the American Center last week. Would definately stay again, Front Desk Service was Awesome, Had a couple older Guys at desk that were great and helpful and answered my questions, dont remember their names. The Young lady, can't remember her name either, cute girl, serving, the breakfast was outstanding and friendly as well. Would... More

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Tim H, General Manager at Holiday Inn Madison at The American Center, responded to this review
16 January 2013

I’m glad so many of my team members made your stay positive and memorable! We have a number of different personalities that collaborate to accomplish the same goal of delivering an exceptional experience. I appreciate the time you took to let us know, and we all look forward to serving you again in Madison. More

Burlington, New Jersey
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 8 January 2013

I'm trying to continue to be a loyal Holiday Inn Prioirty Club customer, but they are giving me reasons to try another chain. It's the little things. I hate being greeted by a grumpy front desk. This hotel was out of conditioner (for your hair)...not a big deal if I know about it ahead of time, but I didn't bring... More

Was this review helpful? Yes 1
See 5 more reviews by Jamie P for Madison
Tim H, General Manager at Holiday Inn Madison at The American Center, responded to this review
10 January 2013

Thank you for your feedback and continued loyalty as a Priority Club Rewards member. I sincerely apologize we did not deliver the outstanding service we strive to achieve. I will be addressing your comments with my staff to make sure we correct the weaknesses in the service we extended. I’m pleased to hear you enjoy our professional, athlete-designed fitness center.... More

Manitowoc, Wisconsin
Top Contributor
50 reviews 50 reviews
6 hotel reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 12 November 2012

I'd return here if I were going to be in the area. Hotel was nice and clean - typical holiday inn. Service at the front desk (both at check in and check out) was a bit lackluster, but they were busy during checkout. Not sure the reason for the lackluster service at checkin. But... it didn't affect our stay. Didn't... More

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See 2 more reviews by john-54220 for Madison
Tim H, General Manager at Holiday Inn Madison at The American Center, responded to this review
14 November 2012

Thank you, and I hope you do indeed return to Madison so we can demonstrate the great service we deliver and you can enjoy the additional amenities you missed out on. I would love to hear any comments or suggestions you have for really impressing our guests. We’ll see you soon, and thanks again! More

Minneapolis
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 November 2012

Nice hotel. A little out of the way from campus, but I think that is better The bed was great! You can also order special neck pillows! IT was very busy due to Homecoming weekend at UW, but staff was very accommodating but we have stayed here before and usually it is very quiet shower was large which was a... More

Was this review helpful? Yes
Tim H, General Manager at Holiday Inn Madison at The American Center, responded to this review
7 November 2012

The special neck pillow is part of Holiday Inn’s wonderful pillow menu! For your convenience, every bed comes equipped with two soft synthetic pillows and two firm synthetic pillows; however, for a more personalized touch, you have the option to choose a soft or medium down pillow or a neck pillow, based on availability. And to assist in getting a... More

 
 
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Additional Information about Holiday Inn Madison at The American Center

Also Known As:
Holiday Inn Madison At The American Hotel
Holiday Inn Madison At The American Hotel Madison
Holiday Inn Madison
Madison Holiday Inn
Address: 5109 W Terrace Drive, Madison, WI 53718
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotels in Madison
#19 Family Hotels in Madison
Price Range: ££
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Award Winning Holiday Inn. ... more   less 
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