The free parking was a real plus for this place since we drove there, but you do not really need a car if you are heading to most places downtown, as the streetcar stops RIGHT OUTSIDE the hotel. We didn't need the car to get anywhere except the zoo, which was the day we left anyway. The hotel staff is... more

The location is fantastic. The rooms are small, but adequate. Our room had a smell that made us think it had some sort of water damage, but it cleared up with air freshner. The room was clean, the bed was comfortable. The elevator was small, hot and smelled the same as the room. On our first night the hotel parking... more

I enjoyed staying at this hotel in March of 2009. It was on the parade route for the Irish parade (I think it is on the parade route for Mardi Gras parades). more

We spent the first week in January 2009 in New Orleans, staying at Best Western St. Charles. The hotel has many things that attracted us. On St. Charles Avenue in the Garden District, the location is great. The streetcar runs right by the hotel for a trip to the French Quarter and the parking lot a short distance away is... more

I read some of the negative reviews, but thankfully discounted them as "you just can't please some people" I liked it so much, I stayed an extra day. It is not glitzy, just comfortable. The breakfast was great with homemade yogurt. The desk personnel were pleasant, helpful, and professional. The fitness room was more than adequate. It is an older... more

This hotel has an excellent location , great breakfast, nice rooms, and a wonderful next door restaurant, but have a very bad front desk attitude, we stay a weekend my husband reserved this for our aniversary, in all the weekend was very bad front desk service they don't be friendly or even they can not tell you anything about the... more

We had a mouse in our room (which is not unusual for New Orleans.) There was a lack of concern by the staff. Management placed a sticky trap on our floor, and when we returned at midnight to the mouse stuck to it, the employee would not remove it. After letting her know she had no option, she did get... more

Very pleasant desk people but the property is fraying at the edges. Bathroom had hair that didn't belong to us, clogged showerhead so the spray went everywhere except on the bather. The bed had just one of those old stiff coated blankets (not sure of industry name for them). When I asked at the desk for another, they didn't think... more

The St. Charles Best Western, located in New Orleans' famed Garden District offered EVERYTHING we were looking for during a first-time stay in New Orleans. Safe, quiet neighborhood, free parking, great rates, clean, spacious rooms, wonderful staff, and free breakfast. What a bargain! Although the St. Charles trolley wasn't operating due to road construction during our stay, it was just... more