Upon check in we entered a room that had a half eaten cookie and bottle of water on the table with the iron and ironing board left sitting out in the room. After the staff discussed it with the manager? (don't know who they talked to cuz he/she never came out to apologize or say anything at all) I was then able to get my room changed to one that had been cleaned though not very well. There was no soap in this room and dead bugs in the shower along with a bad smell along with the A/C not being on when we got into the room which probably worsened the smell because anyone whose been to New Orleans knows how hot and humid it is. I still wouldn't have complained except for that at check-out i was given a receipt with 2 nights charged though we were there only one! Upon getting back home and checking my acct. I was charged not to my cc but to my debit card not once, not twice but a total of 4 times for 1 night! more