We had a great experience with very friendly and helpful staff. Staci (concierge), Shawn, Halbert and the sweet young lady working the front desk for our check-in Feb. 8 went above and beyond to be sure that we were comfortable. They even assisted in room changes so that our daughter, son-in-law & granddaughters would be in connecting rooms. They were... More

Do not stay here! This hotel is one of the worst hotel we have ever stayed at!!!! We had problem after problem after problem after problem our entire stay! We would rate this hotel 0 stars if possible!!!! Staying here was a nightmare! Here is a list of everything that was wrong with this hotel: 1. Room was not ready... More

We stayed here about 2 years ago and my initial impression was that I didn't particularly love it. We booked another stay on points through SPG and I was pleasantly surprised this time around. We were upgraded to a larger room which I think was the difference for me in liking the property this time. Last time we had a... More

I had a wonderful stay at the W in the french quarter. The rooms have a welcoming feel to them only made better by the staff. As an SPG gold member I have an expectation of the starwood hotel line and the W exceeded my expectations. My room upgrade was courtyard access room with complementary internet access. I would like... More

First, the positives: this hotel is in a great location within the French Quarter. It is close enough to be a short walk to Royal or Bourbon Street in one direction and maybe a 10 minute walk from the French Market district. The courtyard is nicely done and a great place to relax while staying. When staying in the French... More

I love staying at the W. the location is hard to beat and the staff are really friendly. Jeanette of housekeeping was particularly nice and helpful. If I had one change it would be some magnets on the shower curtain liner. There was always water leaking out into the floor. I hope to be back soon. More

Could not have arrived at a worst time as major renovations started only a couple of days before. First thing to see on a very late arrival at 1.30am was the area in front coned off and a giant skip with the news that the bar and restaurant were closed including for breakfast. Woken at 8am with pneumatic drills in... More

Backs up my experience that the boutique-sized W locations are of a different breed than the larger W's. This small hotel is tucked away in the French Quarter and makes a great first impression. But the front desk staff has been lacking in my two visits, rooms are a bit run-down, restaurant is underwhelming. The central patio is appealing but... More

Location of the hotel was perfect but everthing else was terrible. The maid service did not show up at timely, the management was completely useless (the security personal loceked the pool earlier than what we were told, when I confronted the front desk, she was initally suprised that it was locked. When I asked the manager to honor their word... More