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All 149 New Orleans hotels »

W New Orleans - French Quarter

4.0 of 5
316 Chartres St, New Orleans, LA 70130
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Ranked #63 of 149 hotels in New Orleans
3.5 of 5 stars 403 Reviews
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403 reviews from our community

What travellers say about this hotel
  • Bourbon street(12)
  • Very small(6)
  • Next morning(6)
  • Maid service(5)
  • Friendly and helpful(5)
  • Front desk staff(4)
  • Great location(4)
  • Courtyard room(3)
  • Really nice(3)
  • Carriage house(3)
Traveller rating
    148
    111
    67
    41
    36
Only show reviews for Family (35) | Couples (154) | Business (78)
Date Rating
sam c
Plymouth, Minnesota
1 review
2 of 5 stars Reviewed 3 February 2012

Location of the hotel was perfect but everthing else was terrible. The maid service did not show up at timely, the management was completely useless (the security personal loceked the pool earlier than what we were told, when I confronted the front desk, she was initally suprised that it was locked. When I asked the manager to honor their word... More

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WFrenchQuarter, W Hotels of New Orleans at W New Orleans - French Quarter, responded to this review
7 February 2012

Hello Sam C, Thank you very much for sharing this important feedback. We value you as a guest of W French Quarter, and agree that the challenges you faced are unacceptable. Please email me directly at wfqcservice@whotels.com so we can make things right. All the best, Arianne More

schav
New York City, New York
1 review
1 helpful vote
3 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

I stayed here with my wife for a weekend getaway for 3 nights. I would almost rate this Poor, but the friendly, helpful staff and sleek interiors bring it up a star. The Good: * The staff was great, extra courteous and friendly * The staff was helpful in pointing out places to eat and visit, reserving taxis, making room... More

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WFrenchQuarter, W Hotels of New Orleans at W New Orleans - French Quarter, responded to this review
7 February 2012

Hello schav, Thank you for taking the time to post your review. I'm thrilled to hear our Talent left a wonderful impression on you, and that you enjoyed exploring New Orleans using our complimentary Acura MDX service. I appreciate your feedback, and I apologize for the condition of your room during your stay. We are currently undergoing a complete renovation,... More

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D S
Canada
2 reviews
1 helpful vote
3 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

I had the opportunity to stay here in January while on a work trip. I received an extremely favorable rate as a result. The first thing I have to say is that all of the staff I dealt with at this hotel were excellent. I even had trouble reserving a second room at the same rate but I called the... More

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WFrenchQuarter, W Hotels of New Orleans at W New Orleans - French Quarter, responded to this review
7 February 2012

Hello D S, Thank you for letting me know these details about your experience at W French Quarter. I sincerely appreciate your compliments to our Talent, and look forward to sharing your review with them. I am dissappointed, however, to hear of the conditions you encountered in your guestroom. Please email me at wfqcservice@whotels.com so our engineering department address those... More

zakhoke
New York City, New York
1 review
5 of 5 stars Reviewed 26 January 2012

The staff at this location personify excellence! The staff at this W location was warm in their welcoming my wife and I and very and accommodating to our needs. We were upgraded to a larger room, given a bottle of red wine during check in and although we would have liked to experience the bar/restaurant at the hotel, the staff... More

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WFrenchQuarter, W Hotels of New Orleans at W New Orleans - French Quarter, responded to this review
7 February 2012

Hello zakhoke, Thank you for sharing your experience at W French Quarter! I always enjoy hearing from our guests, but I'm especially glad to hear that our Talent helped make your wife's birthday a lasting memory. Daniel, Staci, and the rest of the W French Quarter team will be thrilled to read your kind words. We'd love to welcome you... More

Rubis4
2 reviews
5 of 5 stars Reviewed 24 January 2012

Very friendly staff, great location just minutes from Bourbon street but still very quiet. Rooms are ok but pay extra and get the ones with a small terrace its worth it. More

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Ravi G
Seattle, Washington, United States
1 review
5 of 5 stars Reviewed 24 January 2012

I am newly SPG Platinum and benefits did not disappoint at this hotel. Emailed ahead for an upgrade and James (manager) and Shahidah happily upgraded us to a suite. When we arrived, we found a gift in the room as well. We knew our way around New Orleans and did not have an opportunity to talk with the W Insider,... More

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WFrenchQuarter, W Hotels of New Orleans at W New Orleans - French Quarter, responded to this review
26 January 2012

Hello Ravi G, Thank you for sharing your review of W French Quarter! I am thrilled to hear you are enjoying your new membership to the Starwood Preferred Guest program! It's great that you enjoyed your suite and welcome amenity, but what means the most are your compliments to our Talent. James, Shahidah, and Staci will be happy to receive... More

DaveNYC_001
New York City, New York
2 reviews
1 helpful vote
4 of 5 stars Reviewed 23 January 2012

Writing this review a bit late, as my wife and I visited late last summer (August 2011). First off, I was indeed initially concerned because I learned of the lack of of room service / on-site dining after having booked (I am not sure of the situation 6 months later). That being said... There were several small local restaurants just... More

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WFrenchQuarter, W Hotels of New Orleans at W New Orleans - French Quarter, responded to this review
6 February 2012

Hello DaveNYC_001, Thank you for sharing your review. I am thrilled to hear how much you enjoyed your stay with us at W French Quarter! You stayed in our newly designed Jazz Room- once our renovation is complete this summer, we will also have Tarot rooms. We'd love to welcome you back to enjoy our new facade, we think you'll... More

dkuntz
Minneapolis
Reviewer
4 reviews
5 helpful votes
4 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

The staff at the W was very welcoming and accommodating given the current renovation. We were upgraded to a Spectacular room with a nice balcony, simply by asking. The front desk staff, valets, and housekeepers were all very friendly. Our room was comfortable and spacious enough. One can't expect to find giant rooms in the French Quarter. While we would... More

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WFrenchQuarter, W Hotels of New Orleans at W New Orleans - French Quarter, responded to this review
26 January 2012

Hello dkuntz, Thank you for sharing your W Experience! I am thrilled tp hear how much you enjoyed your stay with us, and I'm glad our Talent left a wonderful impression on you. As you know, we are excited to unveil our newly renovated property soon, and we'd love to welcome you back to enjoy the new restaurant it will... More

OceanportNJ
New Jersey
1 review
2 helpful votes
2 of 5 stars Reviewed 17 January 2012
2
people found this review helpful

Do you want to feel like they do not listen to a word you are saying? Feel like being shuffled around to three rooms but still getting the same issue? Well then come to the W French Quarter! I booked my room and used starpoints to upgrade to a "spectacular" room with only one request...please be away from noise (elevator,... More

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WFrenchQuarter, W Hotels of New Orleans at W New Orleans - French Quarter, responded to this review
26 January 2012

Hello OceanportNJ, Thank you for letting me know these details of your recent stay with us. Please accept my sincere apologies, I agree that the challenges you faced are unacceptable. We value you as a Starwood Preferred Guest, please email at wfqcservice@whotels.com if there is anything we can do to make things right. All the best, Arianne More

Anne M
Kansas City, Missouri
Contributor
20 reviews
2 helpful votes
4 of 5 stars Reviewed 16 January 2012

I read the comments and was skeptical about staying here, nevertheless, because of location we did. This hotel is VERY NICE and the pictures do not do it justice! The room was very clean and was beautiful. I was worried about noise - we were pretty far from the elevators and heard NO noise at night! The only reason I... More

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WFrenchQuarter, W Hotels of New Orleans at W New Orleans - French Quarter, responded to this review
26 January 2012

Hello Anne M, Thank you for sharing your W Experience! I am so glad to hear how much you enjoyed your stay with us. We agree that the courtyard is a wonderful place to lounge and unwind. Currently the W French Quarter is undergoing an exciting renovation, and we'd love to welcome you back soon to see our new facade,... More

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W New Orleans - French Quarter Also Known As

  • w New Orleans
  • w Hotel New Orleans
Address: 316 Chartres St, New Orleans, LA 70130

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W New Orleans - French Quarter
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