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W New Orleans


Hotel class 4.0 of 5
333 Poydras Street, New Orleans, LA 70130
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Reviews you can trust

66% Recommend
3.5 of 5 stars 243 reviews
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By trip type
All (243)
[ Date ] [ Rating ]
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5 of 5 stars
Baton Rouge, LA
4 Nov 2009 New

This past weekend we celebrated my 50th birthday. Had friends come in from out of state and around the LA. We booked 6 rooms separately. At check in we were graciously accommodated when asked to if we could all be put on the same floor. Friends decorated my room while a few of us hung out at the bar and... more

Love Travis
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4 of 5 stars
New York
4 Nov 2009 | Trip type: Family New

The concierge, Travis Frye, is awesome. Quite responsive, good at listening to the guests thoughts, and recommended some great restaurants off the beaten path. more

Management response from
wneworleans, General Manager

Well Hello There, First of all, thank you for posting a review of your recent stay. We are very happy to know that you enjoyed your experience at the W New Orleans. It sounds like Travis from our Concierge team enhanced your overall service experience. We all look forward to welcoming you back soon. Warm wishes, Angela T.

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4 of 5 stars
Ithaca, NY
26 Oct 2009 | Trip type: Friends getaway

We thoroughly enjoyed our stay at the W New Orleans. There were hits and misses, but the overall experience was a good one. The car service offered by the hotel was fantastic - a free ride (we always tipped the driver though) anywhere within 6 miles! Super convenient and a real bonus. The concierges were mixed - always very pleasant,... more

Management response from
wneworleans, General Manager

Thank you for taking the time to share feedback about your recent experience. I reviewed your comments concerning your stay with us. We were a little disappointed to read about some of the service experience you encountered. I would like to apologize for some of the misses in our service level. Your feedback is valued and we will ensure corrective...

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1 of 5 stars
Dallas, TX
18 Oct 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

I generally like W hotels because i enjoy contemporary architecture. I did not enjoy the W New Orleans. For the price, I can't think of a worse hotel I have stayed in. Where to start? Check in was smooth and easy. Friendly desk attendant. The room was spacious and well furnished. On closer inspection, it was quite bad. Two of... more

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4 of 5 stars
Miami
18 Oct 2009 | Trip type: Business, Solo travel

I recently stayed at the W New Orleans for 4 nights. The experience was great when I first arrived I would have never known it was 10 years old, everything looked great. Adriane check me in – she was great - so professional and knew her stuff. Then Danny the concierge was able to help with some information. The room... more

Management response from
wneworleans, General Manager

Well Hello There, First of all, thank you for posting a review of your recent stay. We are very happy to know that you enjoyed your experience at the W New Orleans. It sounds like our welcome desk, Concierge and sales teams enhanced your overall service experience. Basically, it sounds like we hit a homerun with all of our departments...

Great W
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4 of 5 stars
Chicago
12 Oct 2009 | Trip type: Family

I always like staying at the W, and this one lives up to its brand reputation. The rooms were modern and elegant but still comfortable. The restaurant food was great. The location is pretty good for access to the French Quarter, but you could get closer. This was a good spot for us, though, because we were in a car... more

Management response from
wneworleans, General Manager

Well Hello there, Thank you for taking the time to share your feedback about your recent experience. We were pleased to read that you enjoyed our location and how much everything you need is a doorstep away. We are also delighted to know that you enjoyed your overall service and food experience in our Zoe Restaurant. We all look forward...

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5 of 5 stars
Phoenix
12 Oct 2009 | Trip type: Business

Natasha, Its funny how a hotel can make you feel at home! My flight was delayed last night and I arrived pretty late and tired. It had been a while since I've been in town. I checked in and from the lady behind the counter, the concierge, the bell man, all friendly familiar faces! I was so happy to be... more

Management response from
wneworleans, General Manager

Well Hello There, I would like to thank you for taking the time to post a review of your recent stay at the W New Orleans. We are delighted to know that you enjoyed your stay and you felt like you were home, this is what we love to hear from our guest...it was also great to hear that our...

New Orleans
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5 of 5 stars
8 Oct 2009 | Trip type: Friends getaway

It's a great hotel to stay. it 's gets 5 star's. It's walking distance to the French Quarter. more

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2 of 5 stars
Canadian/Dubliner
29 Sep 2009 | Trip type: Couples

My huband and I just came back from our first trip to New Orleans. Surprisingly, we were NOT by any means, blown away by this hotel. I wish I had trusted other reviews before booking this "swanky" hotel. Because of the low season, prices were low and I jumped on the opportunity. Needless to say, this also attracted many young... more

Management response from
wneworleans, General Manager

Thank you for taking the time to share feedback about your recent experience. I reviewed your comments concerning your stay with us. We were very disappointed to read about the service and product challenges you've encountered. We strive to create a wonderful service experience for our guest. Please accept our apology that your experience was not representative of our typical...

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5 of 5 stars
Seattle
28 Sep 2009 | Trip type: Couples

First I want to say a big thank you to the staff at the W New Orleans for making our vacation to New Orleans a very memorial one. Thanks to Brandon, Travis and Tony for being so wonderful to my wife and I. This trip to your great city was to celebrate our 20th wedding anniversary and you guys made... more

Management response from
wneworleans, General Manager

Well Hello there! I just want to thank you first for taking the time to let everyone know how your stay was at the W New Orleans. We are especially happy that we made your 20th anniversary very memorial and special. We also see that our staff made sure you and your husband had a truly W Experience. We hope...

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W New Orleans Also Known As

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Address: 333 Poydras Street, New Orleans, LA 70130