Checked in by a friendly guy...who forgot to give us our welcome pkg and gave us worst room in hotel, backing up to svc elevator. Like sleeping on subway tracks. No amenities, not even a shower cap. When called for second bar of soap, tipped staff, only to have maid take it back before I could use it. Had to... More

Too high tech with no instruction. All the guests complain about the elevators. You must select floor before you enter. There are no buttons on elevator..so if you change your mind you are stuck. If you want to go from 12 to health club...you have to go down to 3 and back up. System is terrible. There is nothing but... More

We recently attended our convention at the Hyatt Regency in New Orleans. Upon arrival, we found both glasses in our room very dirty -- lip prints and cloudy smears. At our breakfast buffet, we picked up two glasses with lip prints on them! We insisted that housekeeping provide us with disposable cups throughout the remainder of our stay -- they... More

The smart tv system that they are using is not so smart. The repair guy had to come twice and had to also make several calls to tech support. They compt our internet package but would have rather a new tv. Don't get the unlimited movie and internet package because its all old movies or movies that is playing on... More

This stay was enjoyable. Hyatt is always a safe value for me. Staff was friendly and helpful, rooms were clean, comfortable and modern. Price was very reasonable for the quality of the place. 10-15 minutes walk from French Quarter, right in front of the Superdome. And very important for me... Starbuck coffee inside the hotel! I highly recommend this hotel.... More

Located next to the Superdome, this large, remodeled hotel was efficiently run, clean, and state of the art in many aspects - mostly technology. But the bones of the hotel are still old, as seen in the noisy A/C units, fixed glass windows, small bathrooms and uninspired architecture (including the layers upon layers of identical floors viewed across the floor... More

The hotel is beautiful and well appointed. The staff is very friendly and helpful. I enjoyed my stay. The beds are very comfortable and the air conditioner worked great. My only complaint would be the soap provided in the bathroom. It felt like it left a film on my skin that I could not rise off. Perhaps the hotel has... More

This hotel is lovely (and swanky!), and the service is excellent. I was concerned when I read some of the original negative reviews, but they are much ado about nothing. Yes, it is a little far from the quarter (though no more than a 20 minute walk, tops), but that is a plus if you're not interested in playing dodge... More

Beautiful hotel and nicely appointed room but small bathroom. Very good service- But the place in general is much too big and very poorly laid out. To get to our room: 50+ yard walk to get to 2 flights of escalators, and then another longer walk to get to the atrium elevators to he room- a little awkward. Bummer that... More