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Holiday Inn Express French Quarter/Downtown


Hotel class 2.5 of 5
221 Carondelet Street, (formerly Cotton Exchange Hotel), New Orleans, LA 70130
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Reviews you can trust

67% Recommend
3.5 of 5 stars 153 reviews
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By trip type
All (153)
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4 of 5 stars
Nottingham
17 Nov 2009 | Trip type: Couples New

A good stay to Holiday Inn standards with a great breakfast to start the day and lovely apples for free in reception....the only criticism is about the Reception area where any number of staff tend to hang out chatting. One day four staff members were listening to a fifth talking about how he strangled his cat...all whilst we were waiting... more

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5 of 5 stars
Wales
4 Nov 2009

We stayed at the Holiday Inn Express on our Jetsave tour. The hotel was great and we had a room on the same floor as the swimming pool, my husband thought he was in heaven nobody else seemed to use it only him. The breakfast was great with plenty of room to sit and eat. The room was large and... more

Good Hotel
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4 of 5 stars
Roswell, Georgia
28 Oct 2009 | Trip type: Family

The Hotel was very nice. We had a good view and enjoyed our stay. The parking deck was a little sketch, but it was so close to everything you could not complain. more

Management response from
ANGELM, General Manager

Thank you for taking the time to share your experience. I truly appreciate your kind words. As for parking, we do not own nor manage the parking garage. We negotiated a fair price at one of the closest garages to the hotel for self parking or valet. I will be sure to share your comments with the managment company. If...

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3 of 5 stars
Kansas City, MO
16 Oct 2009 | Trip type: Couples

We stay in Holiday Inn hotels regularly (Priority Club members) while traveling for work, so we were pretty much going in with set expectations - no over-the-top luxeries but a decent, clean place to sleep. The room was indeed clean. The location was terrific - close enough to walk to most of the locations we wanted to visit including Bourbon... more

Management response from
ANGELM, General Manager

Thank you for taking the time to share your experience from your recent stay. It is our goal to provide excellent service to all of our guests. I apologize that we fell short of that goal. We are in a historic hotel, dating back to 1919. Each room has a different floor plan. Many rooms have large bathrooms. I shared...

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3 of 5 stars
Louisville, KY
13 Oct 2009 | Trip type: Couples

We selected this hotel because it was just outside the French Quarter. It was very easy to get around from this location and it was much quieter than staying in the main part of the FQ. The accomodations were standard, but nothing fancy. We had to move rooms mid-way through our stay due to water coming through the ceiling. The... more

Management response from
ANGELM, General Manager

Thank you so much for your review. I truly appreciate that you took the time to share your experience. If there is anything we can do to make your stay more enjoyable, please let us know! Warm Regards, Melisa Kennedy General Manager

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3 of 5 stars
Kent.
27 Sep 2009 | Trip type: Friends getaway

This hotel is in an excellent location. About 5 mins walk to Bourbon Street . Derek was very helpful giving advice about the tours and able to book them for us . Breakfast was more than adequate and made more pleasant by the presence of Charlene. We were a little disappointed by the room (323) , it seemed to be... more

Management response from
ANGELM, General Manager

Thank you so much for your review about your recent stay! I will be sure to share your comments with Derrick and Charlene. We have been updating our carpets and softgoods and hopefully will be completed soon. Please let me know if there is anything else we can do! Sincerely, Melisa Kennedy General Manager

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5 of 5 stars
Coldwater, Michigan
23 Sep 2009 | Trip type: Family
1/1 found this review helpful

We loved staying at the Holiday Inn Express New Orleans just outside of the French Quarter. The room was very clean and large, though the bathroom was small. The breakfast was very good and the doorman, Derek, was very helpful and gave us some good tips on tours and restaurants. I have nothing negative to stay about HIEX. more

Management response from
ANGELM, General Manager

Thank you for your kind review. I have already printed a copy for Derrick. He was very proud that you recognized him. I hope that you will stay with us again soon! Please let me know if there is ever anything we can do! Sincerely, Melisa Kennedy General Manager

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5 of 5 stars
San Diego, CA
18 Aug 2009 | Trip type: Family
1/1 found this review helpful

We visited New Orleans for five days. We are glad we didn't book a hotel in the French quarter( too rowdy and crowded). The hotel is a short walk( 5-7 minutes) from the quarter, restaurants, and drug stores. It is in a quiet, safe area. The cable car conveniently runs in front of the hotel. The free breakfast is a... more

Management response from
ANGELM, General Manager

Thank you so much for taking the time to share your experience! I am quite pleased that you enjoyed your stay with us. I hope that you will return on your next visit to NOLA. Your patronage is greatly appreciated! I will be certain to share your review with my team. Sincerely, Melisa Kennedy General Manager

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3 of 5 stars
Minneapolis
31 Jul 2009
1/1 found this review helpful

We stayed here three nights for the ELCA Youth Gathering. The first night at 3:30 a.m. the smoke detector began chirping with a dead battery. That was fixed but the light above the bathroom sink would randomly turn off as if there was a short in it. (With four females in the room we needed every available mirror.) The person... more

Management response from
ANGELM, General Manager

Thank you so much for your review. Please accept my sincere apologies for the inconveniences you experienced. I have shared your comments with my managment team to make improvements. Your feedback is a valuable part of our improvement process. Please feel free to contact me personnally if I can be of assistance. Sincerely, Melisa Kennedy General Manager

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4 of 5 stars
Ontario
18 Jul 2009 | Trip type: Couples
1/1 found this review helpful

We chose the Holiday Inn Express because my husband had points that gave us 2 free nights and we added an extra night to make 3. The location on Carondolet Street (which turns into Bourbon Street after crossing Canal street) was easily accessible from the I-10. It was great to have help unloading the car, as you had to just... more

Management response from
ANGELM, General Manager

Thank you for your kind review! I am delighted that you enjoyed your stay! Please feel free to contact me at any time if I can be of assistance. Sincerely, Melisa Kennedy General Manager

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Holiday Inn Express French Quarter/Downtown Also Known As

  • Holiday Inn Express New Orleans
  • Holiday Inn New Orleans
  • New Orleans Holiday Inn
Address: 221 Carondelet Street, (formerly Cotton Exchange Hotel), New Orleans, LA 70130