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The Omni Royal Crescent


The Omni Royal Crescent
Hotel class 3 of 5
535 Gravier Street, New Orleans, LA 70130
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Traveller Reviews

69% Recommend
3.5 of 5 stars 58 reviews
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All (58)
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4 of 5 stars
Avery, NC
22 Nov 2008

I have come to expect a lot when it comes to Omni properties, and this one was no exception. Ed, the general manager, welcomed us. A plushy room with lovely linens and a huge bathroom, all marble and upscale, awaited us. Service was top-notch, the newly-opened restaurant proved to be a delightful surprise, the bar (wonderful bartender, Layla) is tiny... more

Management response from
Omni_Manager, Manager

We are happy to hear your enjoyed our recently renovated property and our brand-new restaurant, Dress It. We hope you will stay with us again in the future when you return to New Orleans.

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3 of 5 stars
USA
15 Nov 2008 | Trip type: Solo travel
1/1 found this review helpful

If this hotel were billing itself as the equivalent of a Hampton Inn or Quality or something similar, I would give it a good rating. However, this property has no business selling itself as a luxury hotel. The location is great, let's say that. It's on quiet side street across from the Swedish embassy (yes, really). It's a block from... more

Management response from
Omni_Manager, Manager

We are sorry that you did not a have a good experience at the hotel. We can’t speak to the policies of other hotels in New Orleans, but when a guest checks in we pre-authorize the guest’s credit card for $50 per day to cover potential incidentals. Guests paying with cash are required to provide $50 per day as a...

Nice Hotel
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5 of 5 stars
Queens, New York
2 Nov 2008 | Trip type: Business

I wa ssharing this room with two female coworkers (I am male) since we were going on business and wanted to extend our stay a few days. We were extremely pleased when we walked in the room to find out we actually had a suite. I did not book a suite, and nor did i expect this, I am not... more

Management response from
Omni_Manager, Manager

We are glad you enjoyed our guest rooms at the Omni Royal Crescent. Our suites are very spacious with all the amenities the modern traveler demands. We took great care during our remodeling after Hurricane Katrina to make the rooms spectacular. We recently have opened our full service restaurant on the first floor of the hotel, so please come back...

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2 of 5 stars
rivoli
6 Oct 2008 | Trip type: Business, Solo travel

If you need a relatively comfortable place on vacation to tour the French Quarter, this would be a decent choice. Party is non-stop. I think about 10 or 20 years ago, this hotel would be a great choice. But if you are in New Orleans and need to get some work done, stay elsewhere (the W, the Hampton Inn are... more

Management response from
Omni_Manager, Manager

We are sorry you did not enjoy your stay at the Omni Royal Crescent. We are in the middle of renovating our restaurant on the first floor and kitchen. Unfortunately at this time we are unable to offer room service until that project is complete at the end of the year. There are many restaurants steps from the door or...

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5 of 5 stars
Decatur,Tx
19 Aug 2008 | Trip type: Family

I was a little concerned about this hotel after I booked it. I read some negative reviews before going. I was totally surprised by this place. It was beautiful. The people were extremely helpful and very nice. The room was huge and very nicely decorated. I can't say enough about the comfortable beds...heavenly! The most important thing it was very,... more

Management response from
Omni_Manager, Manager

Thank you for taking the time to review the Omni Royal Crescent. We are so glad that you enjoyed your stay at our boutique hotel. Please stay with us again next time you are in New Orleans. We look forward to seeing you.

Great hotel
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4 of 5 stars
Manila
1 Jun 2008 | Trip type: Family

Our stay at Omni Royal Crescent has been wonderful. The staff was nice, the rooms spacious enough for all of us 5 people. The location was also great, just walking distance from the French Quarter, Bourbon Street and the Mississippi. The rooms are clean and well-kept. The breakfast was also nice, and the free internet access is definitely a plus.... more

Management response from
Omni_Manager, Manager

Thank you for taking the time to review the Omni Royal Crescent. We are now offering our Art of Breakfast complimentary to guests, as well as free Wi-Fi. Our location just off the French Quarter gives visitors the ability to enjoy the nightlife that Bourbon Street offers and also enjoy the art galleries, restaurants and gambling in the Arts District....

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5 of 5 stars
St. Martinville, LA
29 May 2008 | Trip type: Couples

Reasonable rate with the best service I have ever encountered. Location could not be better for touring the Frech Quarter...we were able to walk to all resturants with in 5-15 minutes. Did not have to drive for 2 days. Room was spacious, comfortable and clean. Highly recommended. $30/ day parking extra but worth it. more

Management response from
Omni_Manager, Manager

Your review of the Omni Royal Crescent is greatly appreciated. We are so glad that you enjoyed you stay with us. Please come back and stay with us again when you return to New Orleans.

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2 of 5 stars
nc
22 May 2008 | Trip type: Business, Solo travel

I stayed at the Omni for 4 nights while attending a conference. My jacuzzi room was tiny with a bed, dresser and TV. There was not enough space for a desk or chair. The floor to ceiling window faced about 3 feet of dead air space and then a brick wall. I was on the first floor and never saw... more

Management response from
Omni_Manager, Manager

We are sorry to hear that your stay was not satisfactory. We do offer complimentary breakfast to our guests while we are working hard to complete our full-service restaurant. We apologize that your request for a quieter environment were not given full attention. We encourage all of our guests if they are unsatisfied with their accommodations to call guest services...

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2 of 5 stars
Cocoa Beach, FL
6 May 2008 | Trip type: Couples

First of all Hotwire describes this hotel as having a pool - NOT! It has a very dirty oversized hot tub on the sixth floor. Hotwire says it has a restaurant - NOT! It has a space with tables and chairs for a restaurant, but only offers a continental breakfast - with no utensils available, cereal but only chocolate milk,... more

Management response from
Omni_Manager, Manager

We apologize that amenities were advertised on Hotwire that we do not have. The problem has been resolved so we do not mislead any guests staying with us in the future. We are working hard to complete our full-service restaurant. We are glad that our staff was able to provide excellent service, but sorry that other elements of your stay...

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1 of 5 stars
Danvers, Massachusetts
18 Mar 2008 | Trip type: Business, Couples
1/1 found this review helpful

Just returned from a long weekend in NOLA and unfortunately stayed at the Omni RC. I used the bathroom at 5 am only to find a mouse frantically running loops around it trying to get out. I began yelling to my husband while putting my feet up on the toilet. He banged on the bathroom door, scaring the little guy,... more

Management response from
Omni_Manager, Manager

Thank you for your review of the Omni Royal Crescent Hotel. While we do post responses to negative reviews, we also post comments to our positive reviews as well. We appreciate all comments because it lets us know what to focus on to make every guest’s stay wonderful. We are sorry that your stay was tarnished by the unwelcome intruder...

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The Omni Royal Crescent Also Known As

Address: 535 Gravier Street, New Orleans, LA 70130