The Food here was pretty bad, the staff were mostly young people taking time out or on a break from uni - they did their best and were friendly on the whole but fell short due to lack of training, experience and understanding of expected standards. On the whole the organisation of the holiday by Chrystal was good. I would... more

I booked a twin centre holiday and it was around 6 weeks before our departure. It cost me £1900. The first hotel in Slovenia , a four star hotel was very good. The Alpenhof, a supposed 3 star + was not such a positive experience. There is so much lacking in this hostel as opposed to a hotel. Astrid, although... more

Sadly, from our experience, much of what the Secretshopper from Scarborough has said about this accommodation is true. -The staff are indeed young and inexperienced but they are mostly very friendly. If anything they are perhaps a bit too 'text book' friendly and unnatural, but they were always very helpful. HOWEVER we did find that; -The quality and quantity of... more

The hotel is ok, but right near the main road, there are no staff on overnight - the phones didn't work in the rooms. The staff are mostly young and inexperienced but friendly mostly. They are mainly gap year students who rotate between sites over the seasons.The food was pretty poor (we would be surpised if the chef was fully... more

We have just come back from two weeks at the Alpenhof Hotel in Ellmau. Although this hotel does look a little tired and would maybe benefit from a little refurbishment, it was clean. The fact that is very meant (approx 20 rooms) we did get the opportunity to talk to other guests and gained a great deal of local information... more

I stayed here between 24 - 31 May 2008. I can not fault one single thing. The staff are excellent - friendly and professional and very well organised. They could not be more helpful. The room was cleaned every day, it was tidy and well appointed. Even though I didn't have a "mountain view" room, the outlook over the garden... more

We travelled to the Alpenhof 23.2.08.We had a great time ,the hotel was basic but clean.Our room had a lovely view of the mountains but wished we had booked a room with a bath after a day on the slopes.The rooms were cleaned daily and the hotel always spotless.The food was nice but not much choice and very small portions.The... more

As a family of two adults and three kids, age 12, 9 and 7, every aspect of the holiday was brilliant. The ski school was great, within easy reach and the teachers were very friendly and experienced. The hotel was very comfortable and friendly, staff excellent, food was hit and miss, but more hit than miss. The bar was handy... more

We booked through Crystal for a week's skiing - partly based on the reviews on this site - a mistake! Alpenhof is indeed run by UK staff - enthusiastic and helpful - but the food is poor even compared to basic UK pub grub, the bar was noisy, the wine selection dubious, and very limited facilities (no pool / sauna,... more