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Obergurgl

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Hotel class 4.0 of 5
Gurglerstr. 90, Obergurgl 6456, Austria
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Reviews you can trust

76% Recommend
4.0 of 5 stars 17 reviews
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By trip type
All (17)
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[ Date ] [ Rating ]
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4 of 5 stars
Devon
23 Apr 2009 | Trip type: Couples
1
person found this review helpful

Just returned from the Crystal. Had a great holiday. Hotel and its facilities are superb, but let down by poor service, especially in the bar and at reception. The bar service was a joke, in that the staff just ignored guests. The wine in the restaurant is way overpriced. I found it hard to find anything below 30 euros and... more

Management response from
albkla, General Manager

Thank you for your constructive comments. We appreciate any and all feedback, because it helps us improve our service. We always remind our guests to let us know about any problems right away so we can solve them on the spot, guaranteeing a pleasant stay. Due to a delayed opening, we had some personnel problems at the beginning that have...

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4 of 5 stars
worcester
13 Apr 2009 | Trip type: Family
1
person found this review helpful

The crystal is located right at the edge of the town about a 10 - 15 minute walk to the main base of the ski area and only local shop for provisions. The boot room is absolutely fantastic and right next to a fast gondola to the festkogel area, straight through the shop and up a short flight of steps... more

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3 of 5 stars
South West England
17 Mar 2009 | Trip type: Family
1
person found this review helpful

My partner and I have just returned from a week's stay in The Crystal hotel. The hotel is in an excellent location next to the Festkogl lift, with a ski room provided next to the lift for skis, boots and poles. The hotel facilities are very good: a spa centre with a pool, outdoor pool with jets, two saunas, three... more

Management response from
albkla, General Manager

Thank you for your constructive comments. We appreciate any and all feedback, because it helps us improve our service. We always remind our guests to let us know about any problems right away so we can solve them on the spot, guaranteeing a pleasant stay. Due to a delayed opening, we had some personnel problems at the beginning that have...

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3 of 5 stars
ireland
9 Mar 2009 | Trip type: Couples
1
person found this review helpful

My wife and I have just returned from a ski holiday staying in the Crystal Hotel in Obergurgl. The hotel is located on the northern edge of the village opposite the Festkogelbahn. Access to this modern ski lift is very convenient by means of a totally enclosed bridge over the road and through the ground floor of the hotel’s recent... more

Management response from
albkla, General Manager

Thank you for your constructive comments. We appreciate any and all feedback, because it helps us improve our service. We always remind our guests to let us know about any problems right away so we can solve them on the spot, guaranteeing a pleasant stay. Due to a delayed opening, we had some personnel problems at the beginning that have...

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2 of 5 stars
North of England
5 Jan 2009
1
person found this review helpful

Just got back from New Year and the newly refurbished, extended and reopened Crystal. It was a bit of a shambles, as it opened right on the last minute and the staff didn't really know their stuff. The restaurant staff didn't know the menus, so meals were horribly delayed. took 3.5 hours to eat on New Year's Eve. We were... more

Management response from
albkla, General Manager

Thank you for your constructive comments. We appreciate any and all feedback, because it helps us improve our service. We always remind our guests to let us know about any problems right away so we can solve them on the spot, guaranteeing a pleasant stay. Due to a delayed opening, we had some personnel problems at the beginning that have...

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4 of 5 stars
UK
6 Apr 2008 | Trip type: Couples
3
people found this review helpful

The Crystal hotel is situated across from the Festgogl gondola which meant that you could be skiing within 15minutes from leaving the hotel. Hotel looks like a ship but could'nt be nicer...staff very friendly,rooms spacious and clean. We had a balcony on level 6 which overlooked the gondola and ski runs down..rooms had good storage and the safe was handy.... more

Perfekt
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5 of 5 stars
An Expedia Traveller
30 Dec 2009 New

Obergurgl ist ein bezauberndes Schigebiet! Das Hotel ist wahrscheinlich das Beste! In der Hauptsaison ist der Wellnessbereich wahrscheinlich zu klein-... more

echt super !
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5 of 5 stars
An Expedia Traveller
30 Dec 2009 New

Preis Leistungsverhältnis in der Vorsaison war super. more

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4 of 5 stars
ermelo
29 Dec 2009 | Trip type: Couples New

Crystal is zwar grosz, aber super. Wir haben uns sehr gefreut! more

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5 of 5 stars
Salem
15 Dec 2009 | Trip type: Friends getaway

Die Lage des Hotels ist für Skifahrer ideal, direkt vom Skidepot zur Gondel. Service super, Zimmer groß und sauber. Essen... more

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The Crystal Also Known As

  • Crystal Hotel Obergurgl
Address: Gurglerstr. 90, Obergurgl 6456, Austria
Obergurgl hotels The Crystal
4.0/5.0
17