We were in this hotel 5 times already and always in the month of May is a very nice hotel for families, because they have large rooms, offering free baby cribs, indoor swimming pool, children's play area, large lawn, children's animation and live music. Very nice people, very good food, great sauna, the hotel is next to the train station...
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We spent three days here, and there are good points and bad points about the place. To start with the good points.
The spa services and the facility were very nice. The staff provided a great, professional experience at very reasonable prices.
The pool and pool deck were nice, great sunning area.
Hotel was close to the Umag passenger train...
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Very nice hotel, servis ist OK, peopel were nice, food good
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Thank you so much that you took the time to share your opinion with us. All the staff of Sol Garden Istra is looking forward to having you again as our guest....
Quality manager
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We visited the hotel in the end of winter. It was very cold in the room,I tried to turn it up but it just turned back on 20C. Food was terrible,during our visit there was about 200 hundred football and handball players so they grabbed everything ok. Showcooking restaurant,no no. Cook made a pizza and took it behind for staff...
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I'm sorry that your stay did not meet your expectations. Our staff is always trying to make sure that our quests may feel like at home, and we regret if our client’s wishes are not being met. Thank you for all of your comments. We will of course try to improve the quality of our food as well as show-cooking....
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Village Sol Garden Istra consists of 3 buildings that are surrounding swimming pools and the hotel Sol Garden Istra. We were placed in a building called Pinea (room was facing the swimming pool).
Reception is at the hotel, where you await your turn to check in (cca. 15-20 min).
You are then given the directions to your designated building (free...
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Thank you so much for taking time to share your opinion on TripAdvisor. I'm really sorry if you didn't get appropriate treatment from our staff. This is a great concern to all of us and I will certainly talk to Heads of all departments regarding this issue. Your comments are very precious to us and they help us to improve...
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You sould only book this hotel (esp. what they call 'garden view'), when you love acoustic emission until 11pm.
They really try hard to entertain you, behind the pool area as well as in the bar (reception) area.
However, if you do not want to, you still have to accept it.
The emitted sound level of the outside entertainment area,...
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I'm very sorry that some of our services were not at your satisfaction. Our activities team with their evening program is trying to entertain our guests of all ages, but we are trying to limit the volume of music as well as timetable of our evening program. When you come to visit us again please feel free to note that...
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When we arrived the hotel was overbooked and they gave us a room at their Dependance hotel. The day after we got the room we paid for in the hotel sol garden Istra. There is an immense difference between the room we had the first night and the room we got for the rest of our holiday. At the dependance...
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Thank you for sharing your opinion with us. We are glad that your children had a nice time. For your next visit a role for your son will be waiting. Regarding the internet connection, we will take into consideration your comments. We are glad to inform you as well that we are planning more activities and much more fun for...
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1. Check-in - 35 minute queue in the lobby without air conditioning.
2. Dirty sheets as a sign of hospitality.
3. Double-glazed windows are not protected from the noise of the road, 15 meters from the window. Especially at night. Half of the lights and outlets in the room off - are fixtures for the interior.
4. Mini-bar will be...
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Thank you very much for all your comments. First of all I would like to apologize for all described inconveniences. The check-in is at 14:00h and our reception staff tries to be as efficient as possible despite the crowds that sometimes are quite usual. Regarding all other issues, we will surely take into consideration all your comments, hoping that you...
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We (my wife and 2 kids, age 2 and 5) went there for our summer vacation. The place was absolutely great, with great activities for the kids as well as entertainment for the adults. It was very clean, the room we got was very big. The food was great. We can not put a finger on anything. We thank Sol...
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Our entertainment team is pleased that you and your children had a nice vacation. We are very proud of our activities team and we are very pleased to announce an even richer program of children activities for summer 2012. There will be more clubs for children and attractive brand new water park at the pool.
We are looking forward to...
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The staff was very nice and helpfulThe mian building of the hotel is nicely decorated and looks like a 4 star but the "Village" section was worse than I could have imagined. The walls were paper thin, and in addition to this there was a door between the rooms which let absolutely everything be heard. I mean everything, quiet conversations...
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Thank You for leaving your comments at Tripadvisor. In the future period we will try to improve the structure of our facilities. I hope we can welcome you back in Sol Garden Istra!
Quality manager
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