Lori - Thank you for your recent review of our hotel. I am sorry to hear that the shower in your bathroom was in need of repair and the drain did not perform properly. As well, that you were disturbed by noises throughout the night. The staff and I are currently working on making the needed repairs and are devising... More

I appreciate you taking the time to write a review of your experience with us at our hotel. The situations you described regarding the staff, the fan in your bathroom and the thermostat malfunctioning are truly regrettable. Please accept my apologies for this experience as well as the noise disturbances from outside. To ensure that we make improvements, I am... More

It is so rewarding to read that you had such a great stay with us at our hotel. Thank you for your comments. I'm so pleased to hear that you were with us prior to the renovation and got to see it once it was complete! The staff and I would like to thank you again for posting your review.... More

I received a copy of your review of Extended Stay America Anchorage Midtown I am sorry to hear that the room cleanliness was not up to standard and that the furniture was outdated. You will be happy to know however that since your stay in July of 2012 we have updated all of our rooms with new paint, flooring, and... More

Thank you for taking the time to write a review of your recent stay in the Anchorage area. I'm glad that found our Extended Stay America Anchorage Midtown location a good value for your money and that you enjoyed our newly renovated rooms. Thank you again for your review. We look forward to seeing you again, should your travels bring... More

I received a copy of your recent review of Extended Stay America Anchorage Midtown, and wanted to take a moment to personally respond. The issues that you described are not acceptable, and I sincerely apologize for your experience. I would like to sincerely apologize for having to move you during your stay, and further inconveniencing you by moving to a... More

I received a copy of your review of our Extended Stay America in Anchorage Midtown, and wanted to take a moment to personally respond. I am so disappointed at the cleanliness of the room and the smell of the hallway. Please accept my apology. To prevent this from happening again, I am using your comments to coach my staff and... More

Thank you for taking the time to write a review of your stay at Extended Stay America Midtown. I'm glad that found our hotel a good value for your money and that you found the accomodations clean and functional. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our... More

I received a copy of your review, and wanted to take a moment to personally respond. The staff issues, odor's and condition of room you described is not acceptable, and I sincerely apologize for your experience. I am personnally using this survey as a training tool to ensure that none of these issues you described does not happen again in... More