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All 71 Anchorage hotels »

Sheraton Anchorage Hotel

3.5 of 5
401 East 6th Avenue, Anchorage, AK 99501
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Ranked #13 of 71 hotels in Anchorage
4.0 of 5 stars 253 Reviews
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253 reviews from our community

What travellers say about this hotel
  • Very nice(12)
  • Free internet(5)
  • Great view(5)
  • Club floor(4)
  • Flat screen TV(3)
  • CUSTOMER SERVICE(3)
  • Downtown area(3)
  • Front desk staff(3)
  • Friendly and helpful(3)
  • Breakfast buffet(3)
Traveller rating
    77
    83
    53
    19
    21
Only show reviews for Family (38) | Couples (72) | Business (67)
Date Rating
Dan S
Puyallup, Washington, United States
1 review
5 of 5 stars Reviewed 13 February 2012 NEW

I travel to Anchorage, AK quarterly for business. Each time, I choose the Sheraton Anchorage Hotel for my stay. The location is very convenient, the rooms, consistently clean, and the beds, very comfortable. The staff is outstanding, especially sales manager, Michael Jesperson. He made sure I was satisfied with my room, the service, and generally went above and beyond to... More

Was this review helpful? Yes
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this review
15 February 2012

Dear Dan S, Thank you for choosing to stay with us and for taking the time to post a review of your visit on TripAdvisor. I am so very happy that you enjoy staying with us, that you are comfortable, and find the hotel both clean and convenient. All of us at the Sheraton Anchorage are dedicated to providing an... More

Andrew_and_Kate
Washington, DC
Senior Reviewer
8 reviews
4 of 5 stars Reviewed 26 January 2012

First, the people at this Sheraton are why I'm giving this a four rating. All of the individuals, with one exception, were really outstanding - very, very friendly - sincere and welcoming. Its an older Sheraton, which you see a lot as a dedicated SPG traveler. But the lobby and bar and gym were nice. When I checked in I... More

Was this review helpful? Yes
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this review
27 January 2012

Dear Andrew and Kate, Thank you for staying with us, and for posting a review of your visit on TripAdvisor. I want to apologize for the challenges you had getting the upgrade you deserved. I'm glad you notified the SPG team & that David reached out to you to try to make things right. I'm also happy to hear that... More

MrsA5
California
Senior Contributor
26 reviews
4 helpful votes
5 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

We loved staying at this hotel. The staff was very friendly and service was excellent. The rooms were clean and very large. The food was good. This is the best Sheraton our family has ever stayed in. More

Was this review helpful? Yes
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this review
9 January 2012

Dear MrsA5, Thank you for choosing to stay with us and for taking the time to post a review of your visit on Tripadvisor. I am so very happy that you enjoyed your stay with us. All of us at the Sheraton Anchorage are dedicated to providing an exceptional guest experience and a clean comfortable facility for our guests. I... More

susan j
Anchorage, Alaska
Top Contributor
56 reviews
4 helpful votes
4 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

This was a good spring deal for Alaska. Entire room was clean. Bed was comfortable. Couldn't check in until 3 pm exactly. I would stay here again. My daughter & I enjoyed the hotel. More

Was this review helpful? Yes
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this review
9 January 2012

Dear Susan J, Thanks for choosing the Sheraton Anchorage Hotel, and for taking the time to write & post a review of your visit on TripAdvisor. I am so glad you enjoyed your stay,and found our hotel to be a good deal. Thanks too for pointing out how clean the room was and that the bed was really comfortable. I... More

Bridgetrh
Alaska, United States
1 review
1 of 5 stars Reviewed 2 January 2012

My issues began as soon as I walked into my room. I thought I had just walked back outside to the icy cool. Cold doesn't even begin to describe it. After turning heat up to 90 I left to go get a bit of lunch at the Jade. Horrible waiter...forgot our order and brought appetizer after main meal...no a big... More

Was this review helpful? Yes
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this review
25 January 2012

Dear Bridgetrh I want to sincerely apologize for the challenges and inconvenience we caused you during your recent stay at our hotel. There is no excuse I can offer for not providing the accommodations or level of service you deserve. I completely understand your frustration and why you found it necessary to document your concerns in your TripAdvisor review. I... More

noncorteccia
San Francisco, California
Contributor
13 reviews
5 helpful votes
4 of 5 stars Reviewed 22 December 2011
1
person found this review helpful

The best part of our stay was the people; Wendy at the front desk made us feel so welcome! She offered us tips on where to eat, told us a little bit about Alaska, and still did a very efficient job checking us in. The hotel rooms were good - nothing fancy, but pretty spacious and clean. The location of... More

Was this review helpful? Yes
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this review
27 December 2011

Dear Noncorteccia, Thank you for choosing to stay with us and for taking the time to post a review on TripAdvisor. I was happy to read that you found our staff to be so friendly and helpful, your room clean, and our location convenient. I appreciate your feedback about your restaurant experience and the taste of our seafood dishes. I... More

shanaka99
Rescue, CA
Reviewer
3 reviews
2 helpful votes
2 of 5 stars Reviewed 16 December 2011

The hotel is fine if you're on vacation. The food is better than par and the views are great. However, if you are there are business and your expectation is to be treated as a VIP, then you are at the wrong hotel. The staff find it very difficult to multi-task and don't even think you are going to have... More

Was this review helpful? Yes
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this review
21 December 2011

Dear shanaka99, Thank you for staying with us, and for posting a review of your visit on TripAdvisor. I'm glad you found our food above par, and that you enjoyed the gorgeous views visible from our guest rooms. I am very sorry that you had challenges with the speed of your check in and that our staff seemed preoccupied. I... More

tonestar24
Melbourne, Australia
Senior Contributor
38 reviews
20 helpful votes
3 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

I stayed here as part of an Alaskan ground tour. Sheraton, based on the name makes you expect greatness. The room was exactly what I expected from this hotel, so in that regards the rooms are worth the money you spend. The only downside to this hotel was the wifi is only free in the lobby. Considering even at a... More

Was this review helpful? Yes
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this review
28 November 2011

Dear tonestar24, Thank you for your patronage and for taking the time to post a review of your stay in our hotel on TripAdvisor. I would first off like to apologize for the challenges you faced while staying with us. There is no excuse for any member of our staff to speak or act rudely to you or any guest.... More

alohacoastie
2 reviews
1 helpful vote
3 of 5 stars Reviewed 27 November 2011

We are a military couple with two cats who just moved here from Virginia, and we initially tried to get a room at an Extended Stay. When we pulled into town at nearly midnight, the Sheraton was the only pet-friendly hotel that looked nice and had availability. So potential readers of my review don't write us off, we've lived and... More

Was this review helpful? Yes
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this review
28 November 2011

Dear alohacoastie, Thank you for your patronage and for taking the time to post a review of your stay with us on TripAdvisor. I want to personally apologize for the challenges you faced while staying with us. We obviously could have done a better job of taking care of you and the cats during your stay with us. For that... More

jlhrox
Brasil
Senior Contributor
23 reviews
19 helpful votes
2 of 5 stars Reviewed 25 November 2011
1
person found this review helpful

This is a big monotonous building in an at least moderately attractive and charming city. Bad food, cold and inconvenient room but very friendly staff. Got a great corporate rate through a partner business but still not worth it. The one big complaint was I arrived in Anchorage but my luggage did not.. they had no toiletries at the front... More

Was this review helpful? Yes
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this review
28 November 2011

Dear jlhrox, Thank you for staying with us and for taking the time to post a review of your visit on TripAdvisor. I would like to apologize for not having toiletries available at the front desk; I know that made a bad situation worse and feel awful about it. I was hoping that I might have an opportunity to speak... More

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Sheraton Anchorage Hotel Also Known As

  • Sheraton Anchorage
  • Anchorage Sheraton
Address: 401 East 6th Avenue, Anchorage, AK 99501

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