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Candlewood Suites Springfield

2.5 of 5
2501 Sunrise Drive, Springfield, IL 62703
Amenities
Ranked #6 of 38 hotels in Springfield
4.5 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    15
    4
    2
    1
    1
Date Rating
Loveit35
Macomb, Illinois
1 review
5 of 5 stars Reviewed 11 December 2011

Everything about each and every stay I have at the Candlewood Suites in Springfield, IL is excellent. The entire place is very clean, the rooms are wonderful, and the beds are very comfortable. I am more than happy with everything and highly recommend it to everyone. I will be looking forward to my next stay. More

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gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review
12 December 2011

Thank you for the very kind words about your recent stay with us. I appreciate the positive feedback and will share it directly with our team members. It is our number one priority to ensure all of our guests have an outstanding experience when staying with Candlewood Suites Springfield, IL and we look forward to meeting that expectation on your... More

Deb P
Cedar Rapids, Iowa, United States
2 reviews
4 of 5 stars Reviewed 9 November 2011

My sisters and I meet at the Candlewood Suites in Springfield, IL on the weekend of Nov. 4th and 5th, 2011. John was the evening front desk staff during our stay.He was so pleasant and very helpful to us. John was knowledgable in helping us with directions to the historical sites in the area. He replaced the DVD player in... More

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gmcandlewood, Hotel Staff at Candlewood Suites Springfield, responded to this review
25 November 2011

Dear Deb. I thank you so much for taking the time to comment on the Trip Advisor web site. Our team at Candlewood Springfield always strives to provide the very best service for our guest that we can. It is encouraging to recieve positive feedback from our guest. Thank you again and we will be looking forward to your next... More

lenwlod
chicago
Reviewer
3 reviews
2 helpful votes
5 of 5 stars Reviewed 8 November 2011

First time I stayed in a Candlewood property and I will say I was impressed. I have stayed at a couple of other "suite" properties and this does rank up as among the best especially for the value received. You get a full sized refrigerator, microwave (with a complimentary bag of popcorn!), dishwasher, stove cooktop and dishes as well as... More

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gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review
23 November 2011

Thank you for taking the time to provide feedback on your recent stay with us. I appreciate the nice comments and will be sure to share them with the team and look forward to having you back as our guest in the future. More

Mollie S
Carbondale, Illinois
1 review
5 of 5 stars Reviewed 30 October 2011

I’ve stayed at this Candlewood three separate times all were weekends, and had different rooms on each occasion. I’ve never had a dirty, smelly, or unclean room. Upon arrival, the temperature is comfortable and the humidity level is low – which I can’t say for other places I’ve stayed at. On all 3 visits everything looked brand new, fresh, and... More

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gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review
23 November 2011

Thank you for your recent feedback concerning your recent stay with us, we appreciate the comments and your repeat business. All pets should be leashed within the common areas of the hotel and I will coach our team to ensure this policy is enforced in the future to provide a safe, comfortable and secure environment for both our guests and... More

Travel_hopper60172
Roselle, Illinois
Reviewer
5 reviews
1 helpful vote
4 of 5 stars Reviewed 2 October 2011

It was a real nice facility. Staff were friendly and accomodating, and the facility looks brand new. We had a one bedroom and the space was arranged so it felt large. Love the combination table and desk in kitchen/living room area, and the large kitchen. Leather lazy boy and sofa make it really comfortable. There was even a little desk... More

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Gene G
Frankfort, Illinois, United States
1 review
5 of 5 stars Reviewed 30 September 2011

I can't begin to express how thankfull my wife & I are, that there are people out there like the staff at the candlewood suiets in Springfield Illinois. Last August 2011 my wife received a call from the nursing home her mom was in, letting us know that she was close to death. We have over the past few years... More

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firedup9
Normal, Illinois
1 review
5 of 5 stars Reviewed 26 September 2011

The hotel was very clean. The staff was very friendly and helpful.I thought it was a good deal for the price and it was our 30 yr anniversary. I would recommend this hotel to anyone. thanks More

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Brooke Siders, Manager at Candlewood Suites Springfield, responded to this review
27 September 2011

Thank you for taking the time to review your experience with us. I am delighted to hear that you enjoyed your stay for the special occasion. We hope to have you back the next time you are in the Springfield, IL area. More

Bluehouse44
1 review
5 of 5 stars Reviewed 26 September 2011

Came to area to visit son and couldn't believe how much room there was! Big kitchen area which was perfect to prepare food for tailgating next day. Will be using again for sure! Very clean. More

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Brooke Siders, Manager at Candlewood Suites Springfield, responded to this review
27 September 2011

I want to thank you for taking the time to fill out a response. We look forward to you coming back when you visit Springfield again. More

J F
Columbia, Missouri
Senior Contributor
31 reviews
5 helpful votes
3 of 5 stars Reviewed 12 September 2011

We always check hotel bedding these days, for cleanliness. After we checked in and found our bedding had dog fur in it, we got changed to a different room. Checked that bed, which looked like it had been slept in, and it had human hair in it. Thankfully, like the third room they gave us was just fine. This property... More

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Brooke Siders, Manager at Candlewood Suites Springfield, responded to this review
27 September 2011

I would like to offer my sincere apologies to this guest regarding their recent visit. It is our intent to make everyone's stay at the Candlewood Suites as pleasurable as possible. Unfortunately, we failed to do so for this guest. This review has been discussed with our team and we have discussed the importance of ensuring every room is cleaned... More

TexasBear72
Plano, Texas
Reviewer
3 reviews
3 of 5 stars Reviewed 1 September 2011

We booked this hotel based on all the good reviews and the fact that it offered suites that actually had a door separating the bedroom from the rest of the room, which is a must with our ten month old baby...note however, that only one wall ac/heat unit services the entire 4 room suite, with a noisy fan in the... More

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gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this review
12 September 2011

I would like to offer my sincere apologies to this guest regarding their recent visit. It is our intent to make everyone's stay at the Candlewood Suites as pleasurable as possible. Unfortunately, we failed to do so for this guest. This review has been discussed with our team and we have discussed the importance of ensuring every room is cleaned... More

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