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BEST WESTERN Clearlake Plaza

2.0 of 5
3440 E. Clearlake Ave., Springfield, IL 62711
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BEST WESTERN Clearlake Plaza
Ranked #20 of 39 hotels in Springfield
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29 reviews from our community

    Trip type
Traveller rating
    8
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Date Rating
NY
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 17 May 2013 NEW

Stayed here on a road trip, while touring the Lincoln sites. The hotel was average and for an overnight it wasnt bad. It was very basic, from the room to the breakfast. It did seem as though our "non-smoking" room smelled of smoke, and we wondered if they had just recently changed over. I guess the only thing I missed... More

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Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review
19 May 2013

Dear guest, Your business is very important to us & we value your feedback. By telling us what you liked about your stay helping us deliver a superior experience for you & other guests in future. We hope you will come back. Thank you again More

Claremont, New Hampshire
Top Contributor
152 reviews 152 reviews
30 hotel reviews
Reviews in 95 cities Reviews in 95 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 8 May 2013

Good price and decent amenities. The water in the pool was cold and there were no towels. The breakfast was okay. The room was clean and acceptable. I would probably stay here if I should come to Springfield again.

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See 5 more reviews by dnumme for Springfield
Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review
15 May 2013

Dear Guest, Your business is very important to us & value your feedback.by telling us what you liked about your stay & how we can improve, Thank you for the opportunity to serve you & looking forward to being of service to you in future. More

A TripAdvisor Member
5 of 5 stars Reviewed 27 March 2013

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Review collected in partnership with Best Western

Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review
29 March 2013

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Freeburg, Illinois, USA
1 review
5 of 5 stars Reviewed 30 January 2013

While the room was spacious (even 2 televisions), the bathroom was a little chilly, being so far from the heater. The bed and pillows were very comfortable. Very nice swimming pool, big enough to actually swim in!

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Review collected in partnership with Best Western

Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review
14 February 2013

Dear sir, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us & we value your feedback.By telling us what you liked about your stay helping us deliver a superior experience for you & other guests in the future. We hope you will come back. Thnak you again.We apprecite your... More

Saint Charles
1 review
4 of 5 stars Reviewed 6 December 2012

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Review collected in partnership with Best Western

Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review
14 February 2013

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Huntsville, Texas
Top Contributor
50 reviews 50 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 23 October 2012

Best Westerns are nearly always good places to stay but the desk clerk was very rude. The whole time she was checking us in she talked on the phone. She assigned the room number, gave us a key and kept talking. I was once an asst. manager at a Shoney's hotel location and was taught that the guest at your... More

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Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review
14 February 2013

Thank you for completing the survey regarding your stay at our hotel. I would like to apologize for not exceeding your expectations. your feedback you gave us to implement improvement to ensure we offer a better experience for our guests.I hope that you will consider staying with us again so that we can have another chance to provide you with... More

Portland, Oregon
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 21 October 2012

This wasn't the best hotel in the world, but it worked. Our room smelled a bit of . . . something . . . smoke? I don't know. We were told there was only one smoking room in the hotel, but I wasn't sure if I believed that. Maybe it was right next to ours or maybe they just changed... More

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Daksha P, Owner at BEST WESTERN Clearlake Plaza, responded to this review
14 February 2013

We appreciated your feed back. I would like to apologize for not exceeding expectation. Your feed back gave us to implement improvements to ensure we offer a better experience for our guests. I hope that you will consider staying with us again so that we can have another chance to provide you with better service. Thank you again. More

Tomah, Wisconsin, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 September 2012

We came into town to go to the Lincoln tours and while looking for a motel spotted this, but almost thought it was closed as outside they are digging up the area! The front staff guy said that wasnt theres, but it doesnt help the view from the motel much-a pile of dirt! The room was nice and my daughter... More

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See 2 more reviews by Tammy S for Springfield
McLeansboro, Illinois
1 review
5 of 5 stars Reviewed 6 August 2012

The location is 2 to 3 miles from everything and that was fantastic! The continental breakfast added biscuits, gravy and french toast! The hotel itself, especially the pres. suite . was extremely comfortable for 6 people!!! The room was extremely clean, lots of towels and friendly staff. We will definitely return to this location!

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Springfield, Illinois
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 22 June 2012

This hotel not only swipes your credit card to charge it (fine). They also make a complete carbon copy of your credit card - and they do that on their copy of your receipt. So, on one piece of paper they have your complete name, complete address, license plate info AND a carbon copy of your credit card. They refused... More

Was this review helpful? Yes 7

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Additional Information about BEST WESTERN Clearlake Plaza

Also Known As:
Best Western Springfield
Springfield Best Western
Address: 3440 E. Clearlake Ave., Springfield, IL 62711
Phone Number:
Region: United States > Illinois > Springfield
Amenities:
Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 39 hotels in Springfield
Price Range: £
Hotel Class:2 star (2*)
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BEST WESTERN Clearlake Plaza
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