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Quality Inn & Suites

2.0 of 5
3442 Freedom Dr., Springfield, IL 62704-6516 (Formerly Comfort Inn)
Hotel amenities
Quality Inn & Suites
Ranked #32 of 39 hotels in Springfield
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41 reviews from our community

    Trip type
Traveller rating
    4
    5
    13
    12
    7
Date Rating
Cedar Falls, Iowa
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 7 May 2013

We stayed two nights there. To be fair, they were in the midst of remodeling, so things were "a work in progress." The room was not spacious, but it was clean and the bed comfortable. The pool was OK, but the jacuzzi was too hot and too difficult to turn on. The price was very reasonable.Choose this place if you're... More

Was this review helpful? Yes 1
See 4 more reviews by Jerry P for Springfield
YourWorldTraveler123, Guest Relations Manager at Quality Inn & Suites, responded to this review
9 May 2013

Dear Jerry - thank you for taking the time to post a reply. We expect to have our breakfast room expansion completed next week and we are already getting many compliments to our public space renovation. We plan on painting the exterior of the building to give it a new fresh appearance. Our breakfast is the standard Quality Inn breakfast... More

Quincy, Illinois
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 7 March 2013

My husband had a Doctors appointment early in the morning so we decided to come down the night before and stay. When we arrived at the hotel around 6 pm, the lobby looked nice and Connie (front desk clerk) was very friendly and helpful. Then things went down hill from there! We went into our room and our beds were... More

Was this review helpful? Yes 3
YourWorldTraveler123, Guest Relations Manager at Quality Inn & Suites, responded to this review
1 April 2013

Dear Guest - it is unfortunate that you had an unpleasant stay at our establishment. We strive to maintain a clean facility with superb service for all of our guests. You are entitled to your opinion. Perhaps you will come back. More

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Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 18 February 2013 via mobile

We came to this hotel after we arrived at the Comfort Suites in town and found that the pool was closed for maintenance. This Quality Inn was a pleasant surprise as it was $25 cheaper than the Comfort and perfectly acceptable. Rooms are modern and very clean. Towels are white and soft. Beds are made with all white sheets and... More

Was this review helpful? Yes 1
YourWorldTraveler123, Guest Relations Manager at Quality Inn & Suites, responded to this review
18 February 2013

Dear Guest - we appreciate your candid feedback. We offer an excellent product within the Choice family at a reasonable price thus enhancing the overall guest value experienced at our establishment. We used to be a Comfort Inn and continue to make improvements to the product offering, service, and amenities packages. I'm sure you will give Quality Inn's another chance... More

muscatine
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 16 February 2013

I stayed in this hotel last week for 5 nights and learned to hate hotels. The room was nice the housekeeping staff did good. The worst part was the breakfast they should have there website shut down for false advertising the breakfast was very limited and plain the pictures on website and description show much more including waffles that were... More

Was this review helpful? Yes 1
YourWorldTraveler123, Guest Relations Manager at Quality Inn & Suites, responded to this review
18 February 2013

Dear Guest - thank you for taking the time to comment on your stay. It is unfortunate that you were unable to find our standard full Quality Inn compliance daily hot breakfast unsatisfactory. We offer items in addition to the Choice Hotels requirements to better accommodate our guests and continue to receive many compliments. Be sure to come back again... More

Wilkesboro, North Carolina
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 January 2013

The room was clean, the beds were very comfortable and the location was great. Nothing fancy but it was just fine. It was quiet and found nothing wrong with the place. The staff was very friendly as well.

Was this review helpful? Yes 1
YourWorldTraveler123, Guest Relations Manager at Quality Inn & Suites, responded to this review
5 January 2013

Dear Guest - we are glad you had a pleasant experience during you stay at our hotel in Springfield, IL. We are continuously making enhancements to offer additional value to our guests. Look forward to your future stays! More

Chicago, Illinois
1 review
1 of 5 stars Reviewed 25 December 2012

The whole family was going to Springfield to have Christmas with my sister in law the weekend before Christmas 2012. My mother in law went to the hotel to assure that we could get 4 rooms all together and that they had adjoining doors. She was assured that would be no problem. We arrived and went to the hotel with... More

Was this review helpful? Yes
YourWorldTraveler123, Guest Relations Manager at Quality Inn & Suites, responded to this review
30 December 2012

Dear Guest - thank you for taking the time to post a reply. We are very disheartened to learn that you did not have an experience in line with what our staff strives to provide. We have updated our facilities maintenance program and we were waiting for an expedited delivery of a pool part to restore the heat controls. We... More

Kankakee, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 November 2012

Room was clean, staff helpful, excellent shower. Breakfast fine but room was small for size of hotel. Quite and comfortable rooms. Easy on and off expressway. Might have have been a little pricey for overall value of hotel but reasonable.

Was this review helpful? Yes
YourWorldTraveler123, Manager at Quality Inn & Suites, responded to this review
7 November 2012

Dear Guest - we appreciate your candid feedback. We strive to maintain clean and affordable facilities and reciprocate your thoughts on the limited breakfast and lobby seating area. We our having discussions with the owners to separate the two spaces and expand them to enhance the overall guest experience. We welcome you back anytime. More

Knoxville
Top Contributor
50 reviews 50 reviews
46 hotel reviews
Reviews in 37 cities Reviews in 37 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 12 October 2012

I statyed here wiith my grandson on a trip back from the West in June 2012. I felt the hotel was a pretty average place. Nothing went wrong for us here. The front desk staff was helpful and efficient. I did think the hotel was somewhat overpriced for the quality of the hotel. There was no computer in the lobby... More

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Milwaukee, Wisconsin
Top Contributor
68 reviews 68 reviews
41 hotel reviews
Reviews in 36 cities Reviews in 36 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 October 2012

I have stayed here once before as the Comfort INN and now is a Quality Inn and I was somewhat sceptical myself but to my surprise the property has really improved ALOT! Staff was Very friendly from check it to the point where I asked ( Connie) for some Milk real late at night for meds and she didnt even... More

Was this review helpful? Yes
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 22 August 2012 via mobile

The room smelled like mold. The air conditioner reeked it was middle of August so it had to stay on. The bed was worn out and the pillows were junk. The bathroom had loose tiles and bathtub was dirty. Should have slept in the car.

Was this review helpful? Yes 1
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Additional Information about Quality Inn & Suites

Also Known As:
Comfort Hotel
Comfort Hotel Springfield
Comfort Inn Springfield
Springfield Comfort Inn
Address: 3442 Freedom Dr., Springfield, IL 62704-6516 (Formerly Comfort Inn)
Region: United States > Illinois > Springfield
Amenities:
Business Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 39 hotels in Springfield
Price Range: £
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Quality Inn & Suites, a Springfield IL Hotel near Abraham Lincoln Presidential Library & Museum.Conveniently located off Interstate 72 in the heart of Springfield's premier shopping and entertainment district, the Quality Inn & Suites® hotel is near the Abraham Lincoln Presidential Library & Museum, Knight's Action Park & Caribbean Water Adventure, White Oaks Mall, University of Illinois at Springfield, Lincoln Home National Historic Site and the Illinois State Fairgrounds.This Springfield, IL hotel is surrounded by a variety of restaurants and entertainment venues, including a comedy club and movie theater. With easy access to downtown, our hotel caters to the needs of both business and vacation travelers. ... more   less 
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