My husband and I stayed at the Highland Hotel during our 9 day trip to Iceland in June 2009 and were really disappointed. We are not that fussy about where we stay in general and have stayed in accommodations ranging from 1 to 5 star in the past. Since the Highland Hotel was one of the most expensive places we stayed in Iceland (even including the awesome boutique hotel we booked in Reykjavik) we expected it to be luxurious. It was not. The phone number on their website was incorrect. When i finally figured out their number, they did not answer their phone when I tried to book a reservation; I had to phone their annex guesthouse. When we arrived at noon, the hotel was deserted and the front door was locked. There wasn't even a sign telling us where we should go. We drove down the road to the annex where we waited for about 3-5 minutes at the desk before anyone acknowledged us; one person was on the phone and one was on the computer. They were unhelpful when we asked about... more