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Charles Hotel in Harvard Square


Hotel class 4.0 of 5
1 Bennett St, Cambridge, MA 02138
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Reviews you can trust

81% Recommend
4.0 of 5 stars 84 reviews
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By trip type
All (84)
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1 of 5 stars
ontheroadpgh   1 contribution
PGH, PA
3 Feb 2010 | Trip type: Business New

My husband had a conference in Cambridge and the host of the event put us up at this hotel--which included paying for the hotel. We gave our credit/debit card for incidentals but the hotel "accidentally" put a hold on our card for over a thousand dollars which put our account in the red and left me on the phone with... more

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5 of 5 stars
Poohmum   1 contribution
20 Jan 2010 | Trip type: Couples

room service food was great. loved the central location next to a subway stop. more

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2 of 5 stars
Frqntrvler   1 contribution
Washington, DC
28 Nov 2009 | Trip type: Family

I am an avid user of TripAdvisor, and the Website and its reviews have never never previously steered me wrong. I will continue to use TripAdvisor since it's a terrific site that has led me to many high quality hotels around the world (for example, the Prince Park Tower in Tokyo is a hidden gem), however, the stay I am... more

Management response from
ejstefan, E-Marketing Manager

Thank you for sharing your experience with us on Tripadvisor. We’re disappointed to hear our service did not meet your expectations during your visit with us this past weekend. We appreciate you bringing it to our attention, as we want to do everything possible on our end to remedy and correct the situation. The associate you spoke with on Sunday...

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4 of 5 stars
CK54   2 contributions
New York
23 Nov 2009 | Trip type: Business, Family

The Charles Hotel was really perfect for us. Our weekend in the Boston area didn't keep us in the Harvard Square area all day so it was in a great location to easily catch the "T" And then, at the end of each day that we were there, it was really terrific to come back to the Charles and be... more

Management response from
ejstefan, E-Marketing Manager

Dear CK54, Thank you for sharing your Charles Hotel experience on Tripadvisor. We're thrilled to hear that not only did you enjoy your stay with us, but that you are planning to stay with us again in the future. It sounds like you had a great weekend exploring all that Cambridge and Boston have to offer. The Farmer's Market is...

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5 of 5 stars
ShopTravelLove   1 contribution
Maine
19 Oct 2009 | Trip type: Couples

We just completed our fifth stay at The Charles, all within the span of one year. We chose to splurge and stay here the first time we visited Harvard with our daughter, due to its close proximity to campus, and were completely spoiled by the incredibly convenient location and lovely facilities, When planning each subsequent visit to Cambridge (for interview,... more

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4 of 5 stars
Troutbaby   1 contribution
Chicago
10 Oct 2009 | Trip type: Couples
1
person found this review helpful

Went for Parents' Day at HLS, and we really enjoyed staying at The Charles Hotel. It's much closer to everything than local maps indicate. Quickest check-in ever, very friendly. If you forgot to bring reading material, there's a library near Reception where you can borrow a book. Had a quick bowl of soup at Henrietta's Table, a local-products, homemade everything-sort... more

Management response from
ejstefan, E-Marketing Manager

Hello! We're so glad that you were able to join us for Parent's Weekend. It is a really great time in the Square! Thank you for your glowing review of The Charles Hotel. We're so happy to hear that you enjoyed your stay, our guest library, and meals at Henrietta's Table. We look forward to welcoming you back for future...

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5 of 5 stars
Eman79   1 contribution
Alexandria, Virginia
5 Oct 2009 | Trip type: Business, Couples
1
person found this review helpful

If you want to make your trip to Boston or Cambridge enjoyable, whether it's business or personal, the Charles Hotel should be your first choice because it matches up so well with the community and local culture. Sophisticated and relaxed at the same time, dignified but fun, the Charles reflects the most attractive qualities of both Harvard and Boston. The... more

Management response from
ejstefan, E-Marketing Manager

Hello, We're so happy to hear that you and your wife enjoyed your visit to Harvard Square and The Charles Hotel. Thank you for sharing your experience on Tripadvisor. We appreciate it. Our centralized location in Harvard Square is perfect for the traveler looking to experience it all -- quiet strolls along the Charles River, world-class shopping on Newbury street,...

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5 of 5 stars
NewYawkah12   1 contribution
NYC
10 Sep 2009 | Trip type: Business
1
person found this review helpful

I have stayed in this hotel many times for business and find it to be top notch. The staff are incredibly helpful and friendly. more

Management response from
ejstefan, E-Marketing Manager

Hello and thank you for your excellent review of The Charles Hotel. I'm so happy to hear that both the hotel and our staff have met and exceeded your expectations over the years. I hope you were able to take advantage of our complimentary wi-fi access during your last business trip. It was a long process, but something we felt...

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5 of 5 stars
reluctanttraveler38   3 contributions
Los Gatos, California
7 Sep 2009 | Trip type: Family

My husband stayed here on business a few years ago and liked it, so we stayed with our 2 kids (5 & 8) for a weekend. There was a problem with the reservation (mix up about arrival dates), but the front desk handled it smoothly. The hotel is elegant and understated. Our room was clean and well-appointed. The kids LOVED... more

Management response from
ejstefan, E-Marketing Manager

Hello! I'm thrilled to hear that you and your family enjoyed such a pleasant stay at The Charles. I apologize for the inconvenience you experienced with your reservation, but I'm pleased to hear that the front desk staff handled it so smoothly. They do a great job and it's always nice to hear such positive feedback. Henrietta's Table is a...

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5 of 5 stars
Onlywhennecessary   1 contribution
Long Island, New York
20 Aug 2009 | Trip type: Family

This hotel is lovely to look at with staff that is unpretentious but professional. . The room was good sized and immaculate. The staff was extremely accommodating and gracious. Not one person gave us that dull stare or go-away posture or pretentiousness. They were just polite and helpful. The restaurants (we ate at both) were excellent. Wired. Location is right... more

Management response from
ejstefan, E-Marketing Manager

Hello and thank you for your glowing review of The Charles Hotel! We're so happy to hear that not only did you enjoy your experience, but that the staff and accommodations exceeded your expectations. We're also happy to hear that you enjoyed our new and complimentary wi-fi access! It was a long project, but one that was very important to...

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Charles Hotel in Harvard Square Also Known As

  • Charles Hotel Cambridge
Address: 1 Bennett St, Cambridge, MA 02138
Cambridge hotels Charles Hotel in Harvard Square
4.0/5.0
84
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