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Hyatt Regency Cambridge


Hotel class 3.5 of 5
575 Memorial Drive, Overlooking Boston, Cambridge, MA 02139-4896
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Reviews you can trust

59% Do not recommend
3.0 of 5 stars 234 reviews
Excellent
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By trip type
All (234)
[ Date ] [ Rating ]
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5 of 5 stars
Maine
20 Nov 2009 | Trip type: Couples New

Delightful stay. I was hesitant, secondary to the reviews, and only told my husband as we entered the lobby we should check the room prior to check-in. He observed the lobby, the level of service from the valet and the reception staff prior to check in and said it would not be necessary and he was correct. We were impressed.... more

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5 of 5 stars
Louisiana
19 Nov 2009 | Trip type: Family New

My son and his wife and my husband and I stayed at the Hyatt during Harvard Freshmen Parents Weekend.: October 22-25. We got our reservations for a great price through Priceline. The week before we left on our trip I went on this website to check out the amenities, etc.of the hotel. I began to read the reviews and became... more

Management response from
Michael Hickey, General Manager

Hello, Thank you for the review of your recent stay. I am delighted to hear that you enjoyed your stay with us. Please feel free to contact me the next time you plan on visiting the area and I will personally handle your reservation. You may reach me at 617-441-6400 or by email at michael.hickey@hyatt.com. Regards, Michael Hickey

great stay!
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4 of 5 stars
Brooklyn, New York
18 Nov 2009 | Trip type: Friends getaway New

The service at this hotel was great, and friendly. We didn't have any problem overall it was pretty good stayed for 2 nights didn't have any problem at all. more

Management response from
Michael Hickey, General Manager

Hello, Thank you for taking the time to review your recent stay. We are always delighted to hear when a guest has enjoyed their time with us. We would like to welcome you back the next time you are in the Boston/Cambridge area. Please feel free to contact me at 617-441-6400 or by email at michael.hickey@hyatt.com if I can be...

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5 of 5 stars
Hollywood, Florida
16 Nov 2009 | Trip type: Couples New

We were traveling from South Florida, to again, enjoy New England. Only picked Cambridge to go to a SOX game at Fenway one night. Ended up staying TWO nights. There is NOTHING not to like about this lovely hotel. Staff very professional. Rooms clean (even during some maids strike that was going on!) and comfortable. Almost walking distance, to many... more

Management response from
Michael Hickey, General Manager

Hello, Thank you for your kind review of your stay in September. We are always pleased to hear that a guest has enjoyed their stay. Our staff aims to deliver top-notch customer service to each of our guests and we are delighted to hear that you found our staff to be professional. We would love to welcome you back the...

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4 of 5 stars
Vermont
14 Nov 2009 | Trip type: Business

I, as did many other reviewers here, got this hotel at a great price through a bid with Priceline. I did that before reading the reviews here. What a shock when I decided to check it out with Tripadvisor!! So my family went forth to Cambridge with great dread. We were there to check out a couple of colleges for... more

Management response from
Michael Hickey, General Manager

Hello, Thank you for the review of your recent stay. We are always pleased to hear that a guest has had a pleasant experience at our hotel. We do strive to deliver excellent customer service to each of our guests, and are happy to hear when we reach that goal. You will be happy to know that we will be...

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1 of 5 stars
florida
11 Nov 2009 | Trip type: Business, Solo travel

bad location. Closest restaurant is 5 min by taxi. Harvard commons 10 min by cab. Can't walk to anything. Rooms smell musty. Carpets stained. CHAIR in room uncomfortable. Old TV. Ceiling patched and poorly painted over. Drain in shower all rusted. Internet costs $12.95/day for internet "light". Restaurant has good food , but limited. No place else to eat easily.... more

Management response from
Michael Hickey, General Manager

Hello, Thank you for your comments about your recent stay. We welcome any suggestions that will help us to improve our services. I am glad that you found our staff pleasant and helpful. While our hotel is located along the river and not in a more easily accessible area, we do offer a complimentary shuttle service to several areas of...

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2 of 5 stars
Raleigh, NC
11 Nov 2009 | Trip type: Business

This was one of the worst Hyatt Regency's I've stayed in. The hotel is in serious need of renovations. From the outside the property looks like an old college dormroom and the guest rooms are about the same. The bathrooms were old and dirty. The layout of the rooms was strange, I wasn't able to watch TV while in the... more

Management response from
Michael Hickey, General Manager

Hello, My name is Michael Hickey and I am the General Manager. Thank you for your review of your recent stay. Comments like yours allow us to continue to improve ourselves on a daily basis. You will be happy to know that we are beginning a major renovation of our guestrooms and common areas beginning on November 27, with a...

Solid hotel
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4 of 5 stars
San Diego
5 Nov 2009 | Trip type: Business

Hotel was actually on the less expensive end compared to other hotels in the Boston/Cambridge area. Amenities were good, service was friendly and overall value was good. more

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3 of 5 stars
Philadelphia PA
5 Nov 2009 | Trip type: Couples

I first stayed here 23 years ago and returned with fond memories. But this hotel is in need of a facelift. The room we occupied for 2 nights was a good deal through Hotwire. But the rugs were stained, with more strange stains in the bathroom. The public areas are a little time-worn. Service was good and the restaurant/bar faces... more

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3 of 5 stars
nyc
2 Nov 2009 | Trip type: Business

I've stayed at the Hyatt Cambridge at least 6 times since the Spring of '09 - why you ask? I am a diamond member of Hyatt's frequency program and the hotel is a short drive from my company's corporate office in Newton, MA. So, first let me spill the beans on what every one else on TA has been saying... more

Management response from
Michael Hickey, General Manager

Hello, My name is Michael Hickey and I am the General Manager of the Hyatt Regency Cambridge. Thank you for taking the time to review your recent stays. I can assure you that the management here reads each and every review posted on Trip Advisor, as well as other travel websites, and takes guest comments and suggestions into consideration. I'm...

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Hyatt Regency Cambridge Also Known As

  • Cambridge Hyatt Regency
  • Hyatt Cambridge
  • Cambridge Hyatt
Address: 575 Memorial Drive, Overlooking Boston, Cambridge, MA 02139-4896