I have been in better hotels that I have stayed in for pleasure. When I came into the room there was no iron in the closet--I've never experienced that before. And this "Hyatt" hotel must not have maids because in my 2 night stay I not once had my room cleaned. And the cherry on top of a wonderful stay... more

I have to say there are nicer and more conveniently located places to stay in Cambridge. We live in Cambridge near central square and had to stay here in a pinch when our floors were being varnished. We were in the middle of going through an extensive renovation and living in a construction zone, and thought we'd treat ourselves to... more

I've stayed at this Hyatt before, and always had good experiences, but this time I was not even a guest, and still recieved fantastic customer service! I had lost my phone, in the rain, and after calling it found that it had been retrieved by a Hyatt employee. I headed over and two women at the front desk called my... more

I stayed there for 3 nights over a weekend. The room was OK / clean / basic / nothing exciting. I expected to be more wowed from a Hyatt. Wireless internet access was not free, and I only got a 24% signal. The inside of the hotel is atrium style, so all rooms can hear goings on in the entire... more

This hotel was fine, but there are probably better hotels in the area. There is not much to walk to (other than the MIT/Kendall Square area which is about 1 mile away). There is a hotel shuttle that can take you to two different T stops; however, the shuttle stops running at 6 pm. So if you are interested in... more

I'm surprised Hyatt has not revoked this hotel's license to use its name -- it is that far below Hyatt's standards. I cannot guess as to when the bathroom's fan was last cleaned. The first day I should have had room attendant service, by 5 pm it had not yet been done. I accidentally dropped part of a muffin on... more

Spent a week here in June 2009. The room was extremely outdated and the carpet was disgusting! There were stains in almost every square foot of the carpeting. I actually never took my sandals off while in the room. Something was forgotten during the daily cleaning/ restocking most days. Had to call for facecloths one day, coffee the next, coffee... more

There's a lot to like here: the view of the Charles and Boston (especially if you get a river-front room), the roof-top work out room and full-size pool with an awesome panorama... But, the rooms have seen better days. Beds are newer, but that's about it. Lamps were broken. Windows were fogged from broken seals. Shower was grungy. And the... more

This hotel is located in Cambridge between Havard and MIT. There is nothing within walking distance. Most restaurants close were filled with college students. Front desk was no help with restaurant suggestions. I did not like the hotel food served during lunch, especially the day they served food with too much garlic. Housekeeping did not come to room until 4pm... more