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Doubletree Lowell


Doubletree Lowell
Hotel class 4 of 5
50 Warren Street, Lowell, MA 01852
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Traveller Reviews

58% Do not recommend
2.5 of 5 stars 53 reviews
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By trip type
All (53)
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[ Date ] [ Rating ]
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3 of 5 stars
South Carolina
28 Jun 2009 | Trip type: Couples

The hotel was rated 3 stars but at most it was a low 3 star. The cost of our stay was inexpensive due to online price bidding. The property was acceptable, the hotel was clean, the staff was friendly. However we returned to our room one day to find that everything had been moved to a new room due to... more

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3 of 5 stars
Warren
26 Jun 2009 | Trip type: Business

Found out "after" we arrived that a) the hotel is for sale, and b) the deal has been reached to sell the facility to UMASS Lowell as a combination of university housing and a smaller hotel facility. That explains a lot. The rooms we were given on the 3rd floor had 'just been rehabbed' which explained the freshly-styrofoamed windows and... more

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4 of 5 stars
NY
25 Jun 2009 | Trip type: Business

I was in town for one night performing at UMass-Lowell campus. As a touring musician, I stay in all sorts of places all around the country. After a long day of travelling, we were welcomed by a friendly and helpful staff at the desk. Our room was very standard and comfortable; nothing special but no complaints. While I was totally... more

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1 of 5 stars
Nova Scotia
21 May 2009 | Trip type: Family

We stayed at the Double Tree - Lowell the weekend of May 1st 2009 and was very disappointing . Not sure if they are on the verge of bankruptcy but the rooms needed small maintenance, some tender loving care. Spiders in our first room coming in through the window. Old pizza box in the second room ( we thought it... more

Nice.
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3 of 5 stars
westchester
12 May 2009 | Trip type: Couples

We stayed for 3 nights in a very clean, very comfortable room. The desk staff was very helpful and pleasant, and for the most part, everything went well. I must pick a little bit at the housekeeping staff showing up at 4:00 PM to start cleaning the room - just as we were coming back for a little rest before... more

Management response from
nabi ghanem, General Manager

Thank you for your kind remarks, and I want to extend my appreciation to you for bringing the housekeeping issue to my attention, we have adjusted the schedules to prevent this from happening again. I would like also to extend my apology for the Breakfast; the cooks have been trained on the timing of the eggs in any buffet. They...

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2 of 5 stars
Boston
26 Mar 2009 | Trip type: Business, Solo travel

I had a show in Lowell on March 21st and reserved a room for the night of Saturday, March 21st. The rate was $149, pretty steep especially for a standard room with a view overlooking the parking area. Still, I booked the room. When I checked in, it was around 2:30am on Sunday morning and I received my key to... more

Management response from
nabi ghanem, General Manager

I am very sorry for the inconvenience that you have faced in the hotel during your recent visit; it was unfortunate that your room was not at the temperature that it should been. I am especially sorry for the cold and unacceptable response that you received during your Room Service experience. That is definitely not up to our standards. However,...

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3 of 5 stars
Quincy, Massachusetts
24 Mar 2009 | Trip type: Solo travel

I stayed at this hotel because I was in town to attend a concert at the Lowell Memorial Auditorium. After reading these reviews, I was somewhat apprehensive about what awaited me but my stay was just fine. The hotel is definitely due for a refurb and the handrails inside the bathtub are a little rusted but my room was clean... more

Management response from
nabi ghanem, General Manager

Thank you for your kind remarks, and I want to extend my appreciation to you for bringing the handrails issue to my attention, it was changed since your last stay. Thank you again and have a pleasant day Nabil

eh, alright.
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2 of 5 stars
Massachusetts
28 Dec 2008 | Trip type: Business, Couples

Okay, so this hotel isn't so bad at first glance. It could definitely use a remodel but it was decently clean. The carpets and couches were all stained which didn't make me feel very comfortable at all. I had a hard night sleeping because the heater makes SO MUCH NOISE, so on our second night we had to turn the... more

Management response from
nghanem, General Manager

Thank you for your feed back, I am very sorry for your inconvenience and for the unacceptable occurrence that you had faced in your trip. I assure you this is not our trend or our acceptable practice. We have implemented abundances of measure to prevent these issues from arising with any guest in the future. Please feel free to contact...

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1 of 5 stars
gorgeous hudson valley
14 Oct 2008
1/1 found this review helpful

We had 2 rooms at the hotel..one booked through Priceline ($46) and one booked through Hilton ($119). The Good: My request of having both rooms on a high floor was granted. Both King rooms were clean, one faced the city, one faced the canal Ires who checked me in was professional and nice COMFY BEDS.... Inviting lobby welcome fruit basket... more

Management response from
nabi ghanem, manager

I am very sorry you feel that way, unfortunately we have not given you the opportunity to see what we have done since your response. I read the response and implemented measures to improve. I was not responding to the complaint which I have started. I assure you I have taken your issues and concerns serious enough to address all...

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1 of 5 stars
Chicago
4 Oct 2008 | Trip type: Business, Solo travel

Need I say more??? Worse yet is the room I was in was on the eighth floor...think he might have had some friends and family on the lower floors? more

Management response from
nghanem, GENERAL M+ANAGER

Thank you for your feed back, we have encountered some sighting of mice in some areas in the hot. We have spent over $18,000 and inspected all rooms individually and have addressed all the possibility of having this incident recurring in the future. Our Contracted Elimination Company guaranteed these issues and concerns will never happen again, after all the prevention...

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Doubletree Lowell Address

50 Warren Street, Lowell, MA 01852