Left my wallet behind by mistake and $40 cash was missing upon my return 6 hrs later. Outsided key pass doors (each on opposite end of hall ways) were jammed open and obviously did not require your room card to enter. A third door near the main desk (between to glass doors) was not to provide access to the public... more

I booked this room at a very low rate through Hotwire and was very dissapointed even for the low rate I received. This property is in dire need of rennovation. The rooms are extremely small, dark and dirty. The hallways smell badly, the carpets are worn, wallpaper aged. My pillowcases had stains. I had no hot water for 2 days.... more

I stayed four nights here, and I don't really have any complaints. I'm surprised that other reviewers have had such bad reports about their stays. The girl who checked me in was new and made an error processing my payment, but the manager caught the mistake and corrected it quickly. Other than that, I didn't run into a hitch. The... more

I have stayed at this location three times, for a week each. It is booked by my employer, so I don't have a choice of where to stay in Richmond, but if I did have a choice I would NEVER stay here. The bathrooms are dirty, there is mildew around the drain and on the shower curtain and hairs and... more

Just got back from a trip to Richmond to visit our Daughter at UR. We were at this Hotel for two nights. Two rooms were booked - non smoking and next to each other. When we arrived they did not have rooms for us. All they had were smoking and the rooms were on different floors. We had to complain... more

I got this hotel for $42/night on Priceline. I should have known I would get what I paid for. From our room on the 5th floor I could hear passing traffic on Broad St. The bathroom area is split with outside sink and vanity, so you cannot get up to get ready without disturbing the person you are traveling with.... more

My mom and my one-year-old son accompanied me on this weekend trip to visit family members in Richmond. We checked in late on Friday , and despite the hour, we were greeted by a friendly desk clerk who welcomed us warmly. We commented to each other that the lobby looked newly appointed. The decor was quite nice. We found our... more

Quality Inn West End does not live by their written policy. If you have a concern, direct it to the manager and they will immediately correct the problem, or your stay is free. I stayed there in September 2006 with my daughter and a friend. The bathroom is split, toilet and tub together, and sink in the main sleeping area.... more

I found that this hotel was just Average.I got the rate of 40 a night from priceline and stayed 4 nights. The desk staff is very nice and polite and willing to help. The elevator was scubbed so much you could see the streaks on it. The room itself was not bad nice size sheets were clean and the fridge... more