The filth on the logo welcome mat in the lobby should be a tip-off. If not that, the filth on the walls of the elevator. Or perhaps the musty smell of your room that only Howard Carter (the discoverer of Tut's tomb) could appreciate. Need more? How about the shower stall (had a handicap room) still soaking wet from the... more

My husband got scabies from the hotel stay--and the hotel has not returned his call. more

First, the front desk staff at this hotel was very friendly. I was greeted by name and they gave me a great room for my family. The room they gave us was on the 6th floor and had a nice view of the outdoor pool and park like setting that is in the back of the hotel. We only stayed... more

My six year old son had surgery on a Friday morning so he and I stayed at this Sheraton the night before. I was a little apprehensive because of the reviews, and thought about staying at the nearby Holiday Inn Koger South; however, their indoor pool was not very attractive looking. So, we stayed at the Sheraton. I really liked... more

This hotel has seen better days. It looks run down in areas and the service is hit or miss. Some of the front desk staff are helpful and courteous, others not at all. On more than one occassion getting towels at the pool was difficult. Breakfast in the restaurant was quite bland. There were 3 weddings going on the weekend... more

My stay was terrible there was no air conditioning in the Hotel the temperature outside was 101 degrees. I requested a no smoking room and was put in a smoking room. When I asked for the name of the General manager of the hotel they refused to give it to me or any way of contacting him. The desk clerks... more

I stayed at this hotel after I needed a quick room for one night last week. I read the reviews on trip advisor after I booked about animals and things in the hotel. I was a little frightened because I am extremly allergic to cat fur. I can assure you that this hotel was immaculatly kept and never once did... more

This hotel is my choice when I'm in Richmond and thats at least once a month for business. The beds are the most comfortable I have EVER slept on in any hotel at any price point. The staff are EXTREMELY friendly and helpful. The facilities are ALWAYS clean and in great working order. The restaurant food is above average...especially for... more

Our company recently held a meeting at the Sheraton and the hotel could not have done a better job!! Their meeting planner went over and above what we expected, and made this meeting one of the best our company has ever had. The food was fabulous, the price was fair, the service was exceptional, and we will use the hotel... more