I was in Richmond with family for my son's High School graduation. My nerves were bad when I arrived but the staff calmed me down. The manager on duty that checked me in was Brandon Terry. He ensured me I would enjoy my stay and I did. The room was clean and fresh smelling. The graduation went great and I... More

I used priceline to purchase this hotel, so beggars can not be choosers. It worked for one night but will never stay here again. Rooms - muggy, clean on the surface but dirty and not well kept when you look below the surface. Parking - Limited close to hotel entrance but it worked for us. Lobby - Quick and easy... More

I was there about two weeks ago for a volleyball tournament and stayed here. Checking in the hotel a guy by the name Brandon Terry helped us. He was very nice and gave us advice about the attractions around the area. My room was very cozy and clean. Overall my experience will make me return to this location next year.

I arrived in Richmond by train over the weekend and had NO IDEA where anything was or how to get around...thank goodness for the staff at this hotel! Not only did Matthew pick me up from the train station, the staff was so informative and helpful, I had no problem finding anything. The hotel was nice as well, there was... More

I stay here regularly and the hotel is great. the staff is top notch, especially Matthew. He really went out of his way to make my stay absolutely fantastic. The hotel was located in a great part of town and the bar stayed open as long as i wanted to drink. lol

I recently stayed at this Holiday Inn over the holiday. The service was great and the concierge Matt signed me up for a reward membership so my whole family received free breakfast! The hotel was clean and the food was great.

This is probably the most run-down Holiday Inn we have stayed in. The whole interior just looks and feels tired. We had to change rooms because so much did not work in the first room we checked in to. The phone in our new room soon stopped working but by this time we were just exasperated with the place. The... More

We will never stay here again. We have stated many many holiday ends and this one is at the very end of our list of places to stay. The rooms were not clean, I repeat, not clean and poorly maintained. We requested a new ironing board that was not broken but never received it. The staff were very nice however

I stay here once a week.Lindsay at the front desk is alway very nice and knows my name. The whole staff is the best. The food and bar are 5 star! I would never stay any were else in Richmond this place is close to down town and to all the highways