I travel frequently. I have had great customer service at run down hotels, bad customer service at nice hotels, and forgettable service at forgettable hotels. This hotel & staff were in the business of winning customers! clean amenities, tall ceiling rooms and motivated staff compel me to write a review for the first time in my 5 years of constant... More

I've stayed pretty much everywhere in downtown Richmond, but this was my first time at the HIlton Garden Inn, in the old Miller & Rhoads Dept Store building. I'll never stay anywhere else. It was extremely central, right next to the convention center, walking distance from the courts, walking distance from the General Assembly -- very well positioned for business... More

Got a good rate for a king evolution room using the Virginia Museum of Fine Arts Package. Surprisingly, the package didn't provide anything other than the room itself. Check in went smoothly but the staff was not very friendly. In fact, they bordered on being rude. The room was standard. There was a $3.00 per day charge for the safe... More

I stayed here while attending Virginians for the Arts Conference at the Convention Center. It is close by and has easy parking both at the hotel and the Conference Center, The room was great, although not big, and the bathroom was compact but the beds were wonderful and my colleague and I slept well. The best bit was that the... More

I stayed here for one night while attending an event at the Convention Center. The checkin process was quick and easy with friendly help from the valet and front desk. Our room was nicely decorated and clean. The bed was very comfortable. We enjoyed the indoor pool area. I didn't use the gym but it looked good for a hotel... More

The HGI Richmond is a first class experience for a budget price. The hotel is immaculately clean and the staff is very coureous and professional. I've had check-in experiences at 5 star hotels that were not as pleasant as this. The cleanliness of the room was also first class and the fixtures and amenities were very new, very clean. The... More

Booked a room here as a free night with our Hiltons Honors Points for New Year's Eve. Chose the hotel due to it's proximity to our evening destination which was within walking distance. This night they were offering a courtesy shuttle for guests until 2am for a 3 mile radius of hotel (which we did not need). There was a... More

HGI Richmond was a big hit with us for our one-night stay. We booked a king one-bedroom suite that surprised us with the 2 bathrooms and 2 large rooms. The furniture and adjustable bed were very comfortable for both of us. This hotel offers complimentary shuttle around the city. We used the shuttle for a ride to Shockoe Slip area... More

We chose the Hilton Garden Inn because it was close to the music venue we were going to for the evening. I was excited to visit the hotel as it had been the old Miller and Rhodes department store and wanted to see how it turned out. Brian at the front desk was great! I had booked on-line for a... More